Quails Menswear

I just want to say that this store is absolutely horrendous. I came here to get tuxes for my groomsmen (and 1 suit for my officiant, since he was doing it for me for free) for my wedding and it was absolutely the worst decision of my life. They gave me nothing but trouble. I came here November 2014 for a July 2015 wedding and bought everything from them including tuxes, vest, bow ties, shoes, and shirts… I followed up with them in April (5 months later) to check on the status of the tuxes since they never contacted me. They said they needed another week to get my tux in and that they would contact me… I’m pretty sure they could have made a tux in 5 months, but since it was still early, I didn’t make any fuss. They contacted me 2 weeks later to let me know that the tuxes were in. When we went in, they apparently did not have my officiant’s suit… they said they had nothing for him and he had to get a completely new one. Also, the tux that they had for me (the groom) was completely the wrong side. The jacket seemed the right size for a fat kid… it was way too wide and way too short; the pants were also way too big. What made things even worse was that the sales person tried to convince me that the length with fine. It’s as if I don’t wear suits everyday and have no idea how a suit/​tux was supposed to fit and they wanted to treat me like an idiot. After 6 months, they couldn’t even get my sizing right. But fine, I allowed them to do the alterations. On that day, we also gave them the color of the vests, but of course, they didn’t write it down and completely forgot about them… good thing one of my groomsmen visited the next day and confirmed with them to get it done.
After about a month, the alterations were done and we went to pick up the tuxes after alterations were done. For the most part, the alterations were okay (not the greatest job, but acceptable)… except for the most important person, the groom. They never altered the pants. And also they never ordered the vest either. When the officiant tried on his suit, it was obvious that the alteration they did was not acceptable. He could not button up the jacket without the jacket bunching up at the chest. Of course, the sales person tried to convince us that this was acceptable. We had about a month to go and it was obvious they could not get the job done as I did not have a vest or a properly fitting tuxedo, so I went out of my way to get another tux from somewhere else.
To top things off, I noticed that, on the day of the wedding, one of the groomsmen’s shoes were different. I asked him why he had different shoes, and he said that when he went to pick up the shoes, they didn’t have one for him and they asked him to pick a different one. When he asked if it was okayed by me, the sales person said that they spoke with me and said that it was okay. But they NEVER cleared it with me at any point. They flat out blatantly lied to make the sale.
*** BY FAR THE ABSOLUTE WORST PLACE TO GET TUXES DONE FOR YOUR WEDDING PARTY. DO NOT COME HERE. ***

The manager of the store helped me and my fiancé find suits (to buy) for him and his groomsmen, and the manager was SO helpful. He guided us to suits that would be comfortable for a summer wedding, and that were in our price range. They were missing one of the sizes that we needed, so he found that particular suit at another store, and located a back-​up, just in case the other store’s inventory was incorrect. He then went out of his way to pick up the missing suit and ship all of the suits ASAP to the state where we’re actually having the wedding. Overall, our experience was excellent. I’m not sure how service would have been had someone else helped us, but at this point, I’m just happy that we have some beautiful suits for the guys, at the price that we wanted.

I married this year in the town of Freehold, and chose to rent my tuxedo from Quails. I had this notion that renting close to our wedding venue would ensure ease for the wedding party to return the clothing (as they stayed overnight). To my discredit, I did not perform any research for tuxedo rental/​purchase within the general radius. Therefore I hastily decided to give my business to Quails Menswear at the Freehold Raceway Mall after only visiting their store. This is even despite the store appearing to be in disarray because of a move to another location (with-​in the same mall). So I am not oblivious to how I contributed to my own disappointment. However, there was also a tremendous amount of bedside manner and efficiency that this store lacked. The salesman who waited on me wasn’t exactly personable nor informative. I would not say that he was completely unpleasant, however it took a tremendous amount of dialogue to get something mumbled from him. That should had been my first impression that I may want to look elsewhere. The day that we paid seemed to go smoothly, but little did we know that they were in the process of a move and paperwork would be jumbled.
One of my groomsmen entered the same store, and was approached by the same sales clerk who had assisted me. Now I was not here during this visit, so I really can’t comment on what was said, for it’s all heresay. But I do believe that my groomsmen’s experience was unacceptable. Along with the poor attitude, Quails offered a level of negligence that could have potentially ruined my wedding. Initially it took a long time to locate my paperwork. When it was finally found, an argument about price occured between the salesman and my groomsmen. For a reason unbeknownst to me, it was regarding Quails not honoring the price I was quoted (which was being advertised in their window). When this was finally ammended and honored, the salesmen still handed over a receipt with the erroneous price. He then proceeded to give an attitude when my groomsmen pleaded for a correction. My groomsmen had a fear that this could likely come back to bite him, since he was merely making a down payment that day. Now I tried to remain understanding here. Perhaps amidst of a move, maybe things were a little disorganized. But unfortunately, the story doesn’t end here.
It was quite literally impossible to locate a correct phone number for this store. Every phone number that came up with-​in my google & white pages search was incorrect. I made several phone calls to faxes as well as different companies all together. I eventually was able to track down a phone number after finding an active number stored in my recent received calls in my cellphone. Again, not a huge deal, but it did add towards the frustrating experience.
But what really irked me about this store was my groomsmens following experience. I paid for the remainder of the cost for my groomsmen tuxedo, because I felt bad about the entire experience for everyone involved. When my groomsmen went to retrieve the tuxedo, come to find out the WRONG tuxedo was ordered. They provided him with a duplicate tuxedo to mine, the grooms (white on white). This was after Quails attempted to charge him again for the tuxedo, despite me paying the balance in full. Luckily, the situation was rectified, and my groomsmen was given another tuxedo in lieu of their error. Despite that new tuxedo being completely different to what I had ordered. But I stopped caring at this point.
Anybody who is thinking about renting a tuxedo from this store, please take my story into consideration. I hate leaving negative reviews, but this one has to be heard. For the cost of renting a tuxedo at Quails, you are better off buying one anywhere else. As it turns out, it’s actually cheaper. Don’t make the same mistake I made!