Safeway

The freedom Safeway is my store to shop. The people are always friendly.
I would to single out one emploee in emploee. His hame is John, I believe he is ate assistant manager. I have run in to him several times and he has gone out of his way to make my shop experience very pleasant.
Thank you for the great customer service.

Absolutely love this Safeway amazing customer service. They don’t change stuff up so it is easy to find what your looking for!

Ernie in the meat department as super helpful! He helped me find just the right turkey for our Thanksgiving dinner. I shop here often and the customer service is always great.

Okay place that grab whatever you may need. They need to stock up on more local brews. The lines are always packed and extremely slow. Good place for a sammich

In all seriousness… Where to begin with tragedy of a grocery store and the customer service nightmare it represents!!! I’ve shopped at this particular location on multiple occasions (unwillingly) and it truly is overall the worst Safeway I have ever been to! The employees are on average unfriendly, and noticeably unprofessional. It appears that they do not know the first thing about customer service, and seem to have an attitude when you bring up something that isn’t right OR unfavorable towards them.
The deli counter staff was the tipping point for me today! The staff in that department do not seem to understand the importance of customers time or their need to have speedy service. The staff also seems careless in regards to how many people are waiting to be helped and the speed in which to help them. It’s obvious they prioritize what their behind the counter duties are versus who’s waiting for help. There is absolute disregard in feeling a sense of urgency to help customers. It’s very frustrating and annoying! I have personally experienced this and it blows my mind!!! How can a store run like this? Same thing in the produce department, as well as the dairy area.
Additionally, the store is jammed packed with «Crap», seemingly concentrated around the checkout area, making it extremely difficult to maneuver throughout the front of the store. In my opinion, I feel this is a potential fire hazard and definitely unsafe! There are many more disappointing things I can comment on but I do want to say something positive about that store and her name is Karla. What a wonderful, helpful, courtesy, professional lady. She helped me out with my issues there, and deserves to be acknowledged. I would love to say more but want to say it to a Safeway executive!

I shop here all the time it’s neat and the staff seems friendly my daughter just started eating food and snacks so I would buy them here at Safeway but today when I went to purchase more all the baby food and snacks had expired like a month over expired dates I was so disgusted I just left and went to target but not before I told one of the cashiers about the situation. Please any parents out there CHECK the expiration date before purchase for your children’s health and we’ll being.

I’ve been shopping here for a few years. The staff seems friendly, and the store is well organized. I also like that they sell organic produce. They have sections where they sell groceries from other places in the world, like Thai food, Mexican food, and even a small Japanese section. They have a bakery and a deli, where they can make sandwiches, cakes, cupcakes, and donuts. I like it here and recommend it to shoppers.

Horrible. Jamba Juice has the worst customer service. I felt guilty drinking my juice after the kid behind me got denied because they were suddenly closed. Fucked up service. I feel guilty for not standing up for him. On top of that fifteen minutes to make my drink just to tell me one of the ingredients wasn’t available so I had to pick another kind. Will never come back

Review is about the bakery ONLY.
Today Will and I were grossed out. We usually shop this Safeway for our cakes and cookies fix. Tonight we had a hankering for some cake so stopped here on our way home. Will found a package of 2 cream puff eclairs. The package only had 1 in it! Not only was the sticker freshly put on and undamaged, there was cream filling smeared all around the inside of the container! How can an employee stick a price tag on something that clearly looks disgusting and is missing 1 éclair?! Will was able to get them to send the bakery manager named Nancy out to speak with us.
I’m guessing this woman already had her mind made up. She felt we were wrong & there wasn’t any foul play. She said customers usually eat some food and they see it all the time. My question is: how do these supposed customers manage to take the price sticker off without damaging it? It looks like it was just stamped on and is supposedly fresh. Nancy didn’t seem to care about our concerns. She dismissed it right after saying thanks for telling her. She whisked the offending package away and we were expected to still feel OK with the quality of food care. NOT. We ended up going to another grocery store.
If you do decide to buy bakery items, check them thoroughly before paying.

Hmm, 9 pm and one check stand open. No self-​check out was open either. Then the lady in front of me grabbed the wrong loaf of bed and it took awhile for another worker to go grab her the correct one, then she had to split her purchases and pay with her WIC and a check. Goodness. I just had one item and there was a line forming. Call in another cashier. They didn’t. Blah.

I don’t understand why it takes so long to get food from the sandwich counter.

This Safeway always has lines out the door at the check stands. The cashier-​to-​customer ratio is a big joke. I rarely like shopping in this Safeway for that reason. The lines are always super long and it doesn’t seem like management ever does anything about it. Service is good, but they need to work on having more cashiers when the lines at the check stands become too long.

I ask 5 different persons in this store for no nursing water and no one gave me a good I called you but you didn’t answer they sand me to different please finally I asked Brian and he call to the manger and he told me that they don’t carry tha water any more 5 starts to brain :-) :-(

What a great Safeway! It’s it just a great grocery store but rather, it’s the extra things they have! Jamba Juice, Starbucks, the coin machine, flowers, and great individual departments!!! Wow!!!
The clerks are awesome and the management is very nice! I love the specials I get with my Safeway card too !
It’s my pick in freedom for the best place to buy food!!!
Finally, kudos to corporate Safeway for hiring such sterling employees!!! You rock… All of you!!!

I love the service I get at Safeway in soquel, now having to work next to this one is a bummer. Staff has ignored me, and been rude. Ofcourse there’s always those nice ones that get to look bad because of the other poorly trained staff. They get paid well, hopefully they soon will show that they like working there. Especially horrible service at the deli.

Great Clean Store.

I fuck with this place.

Come here alot since its down the street from where i live
Safeway cures all my problems!!!
From a movie to jamba juice to beer or ingredients for my kitchen
I feel at peace

Don’t bother with standing in the customer service counter. At least two or three wokers looked at us and just kept walking. A little acknowledgement can go a long way. There were two other people in front of us waiting for someone at the customer service counter. I had to go to one of the cashiers and ask for help. The time we went was not even during peak hours. So, there was no excuse to not ask us if we need assistance. The only reason I would go here is for a few certain items that the other stores don’t usually carry. Fail for the coworkers who kept walking.

this shout out goes to the «Safeway Deli.» (the rest of the store is alright)
True or False. Making a deli sandwich is rocket science.
(In most cases this would be false… but in Safeway’s case… well you catch my drift.)
I do not know how many times I have gone in there, my coworkers & even my friends have gone in there and come out with a screwed up sandwich.
I guess each time I go in there, I want to give them another shot to make my sandwich somewhat close to what I order.
Almost every time I go in there, I order one of their signature sandwiches (they have the ingredients/​directions taped on the inside of the counter)
So you would think, it is pretty straight forward… step 1– condiments, step 2– meat, step 3– cheese… and so on. But apparently it is a lot harder… to follow the directions… or dare i say… READ?!
Any sandwich I get there… every time they add an ingredient (whether the right or wrong one) they ask me if they can put it on. Then when I tell them 5 times to not put tomatoes on, i get tomatoes.
I honestly think a 10 year old could do a better job at reading the directions and following them. Its not hard to listen to an order… i.e. «I’d like a number 5 without onions.»
If Togos and Subway and Eriks can do it, why hasn’t Safeway grasped this concept? Sometimes it is painful to watch the people in front of me and even my own sandwich being made.
Can we at least hire some COMPETENT people to handle our food? Or maybe interview my little sister who can read and write and listen to orders!!!
Jesus, I almost want to make a formal complaint about this particular deli to Corporate. Ive been going to this Safeway for almost 2 yrs (only because i work down the street).