O’Reilly Auto Parts

Well what an awful place!!! My wife queued for 15 minutes being ignored by all the staff until she had enough and left. Such rudeness is unforgivable and will surely lose customers. Never again. Of course to auto zone now.

Three days before a road trip to Yellowstone National Park, while prepping my truck for the trip, I discovered that the rear differential gears had to be replaced. I called places from A to Z, from Salinas to Livermore, and this store was the one to have any in stock. Christopher pulled the parts and upon comparing new to old, they didn’t look 100% the same. So, Christopher made calls to his suppliers, he pulled tools off the shelf to take measurements of the old parts to compare to the new parts. When that didn’t pan out, his manager called the manufacturer directly for verification. The manufacturer verified the they were the correct set, and I walked out of the store with the parts I needed.
During all of this, the store was packed with people, they still took the time to provide me with the level of customer service I needed, while helping the rest of the customers in the store. Christopher and his manager went out if their way to make sure I got the parts that I needed!!!
I’m extremely grateful for every mile of our 2200 mile road trip, across 5 states and back, that their help made happen!

Went there to get something for my car The employee helping wasn’t very helpful she basically said here are your choices what do you want. There are other employees 3 or 4 just goofing off, as my receipt started printing she answers a call and starts chatting on the phone. Another employee is walking by she tells him to hand me my receipt. No customer service skills, what so ever!!!

I still call it kragens :)
Redid the inside
And they carry everything u will need for ur car

As any business goes, it’s really only as good as the service they provide. Every time I’ve ever been here I’ve had great customer service! The parts people are always knowledgeable and are quick to point out the variations in quality of parts. Their selection is good and I love the new rewards program! Got tech ron essentially free today because of a ten dollar email coupon! Love that kind of bargain and this branch store!!!

On Sunday morning, September 4, I went to O’Reilly Auto Parts on Freedom Blvd. to buy an oil filter for my car. The store was formerly Kragen Auto Parts, and has since been remodeled. The door that used to be the main entrance to Kragen had a sign that said «Entrada Principal» with an arrow pointing to another door. I am not a Spanish speaker and it took a few moments to figure out what the sign meant. I wondered why the sign was not also in English. Should I assume that they do not care whether I find the entrance to the store, and that my money is not welcome there because I speak English? Or should I assume maybe the sign is implying «Latinos Only?» Or maybe was it just an innocent oversight on their part?
I entered the store, quickly selected my oil filter and went up to the counter where two bilingual Latino clerks were helping two Spanish-​speaking Latino customers. Note that I am of half Latino decent, but most people perceive my appearance as white. I stood in front of the cash register obviously ready to buy one simple item. I waited for an easy ten minutes while watching the clerks leisurely converse with the other customers, walk around the store and answer the phone, totally ignoring me. Finally, I crossed my arms, loudly cleared my throat and tried to look visibly perturbed. The female clerk then asked me, «Are you going to pay for that?» I was tempted to respond, «No lady, I have been standing at the cash register for 10 minutes because I plan on shoplifting it!» Instead, I replied, «Well, I was hoping to eventually.»
Hopefully this experience is not indicative that the racially divisive politics that have infested the local Watsonville government have gone viral and and now spreading to our businesses! From now on I will shop at Auto Zone!

I just went here today to get a license plate holder for my front plate… I got a ticket for not having a front plate, and the guy in line behind me was getting the same thing because he ALSO just received a ticket for a missing front plate… I seriously didn’t even realize they were required, but if you don’t have one… beware!
anyway… I digress…
The young man at the register took a look at my old banged up license plate holder and pulled out some tools from under the counter and showed me how I could re-​attach the old plate holder with a few alterations which required the purchase of $ 2 screws which is sweet because the license plate holders are like 25 bucks! Then he told me to hang out until he waited on the few customers in the store, and he would help me put it back on! Such great service… nice guy… awesome experience!
I know nothing about working on cars, so they aren’t going to be able to retire off my business… but I will always get my car products at this store because good customer service is the number one thing that brings me back again and again!

As with most Kragens in Santa Cruz county, there are like 1 – 2 car people who work there, and the rest are just your average clerks who would otherwise work at Target or Burger King. The store is large, and well kept, but if you need anything out of the ordinary or need some advice, you might have to wait a while to get helped by that one car person on duty, but otherwise it’s a decent store.