George Moving & Storage

This message was posted by me on Facebook for North American as no one at the Customer Service Department called me back. I have still heard nothing from The Brand after 10 days. Appear to have the same low standards as George Moving.
North American has now blocked me from Facebook after I requested the name of the management representative that would be contacting me.
FB POSTING TO NORTM AMERICAN –This was our 15^th move in 8 states. From Ohio to Connecticut, to Massachusetts, to Florida, back to Massachusetts, to California, back to Massachusetts, to Pennsylvania, to Ohio.
George’s was by far the worst experience, not only with the lack of staff, things happen. Rather, it was the accusatory and demeaning attitude of the President for which I hold such umbrage.
We know what to expect in a move and prepare in advance to eliminate surprises, injury or damage. This was not our first rodeo.
The President of George’s actually told me the reason she couldn’t get adequate staffing at the unloading was because «your wife was impossible to work with».
Never in our previous moves have we had any problem with staffing. After one hour of preparing walls, floors, stairs, bannisters to prevent damage or injury, one unpacker who appeared to be a local Ohio supervisor with University Moving walked off the job. As he had been given a ride by a fellow packer, the second packer was forced to leave also.
The Driver was running the show. No us. That is his job and he did it well.
When the driver called his dispatcher from Pittsburgh, they had no answer to the labor shortage. I spoke to the President of George’s Moving in Pittsburgh and she said she couldn’t get additional staffing due to my wife. Yes, the President of company that represents Your Brand blamed my wife.
Apparently, she was told third-​hand there were two hours of prep demanded by us. The fact is, the local University employees walked off the job after one hour. I was here she was not. The driver was here, she was not.
I was charged $ 11,000 for this move which is being paid by me not a company. It appears the standards of service at George’s and North American thru association, are determined by the unloaders and not the needs of the customer.. Angie’s List and other Social Media are my next step. It’s generally not a good idea to insult customers, who being recently retired, have all the time at my disposal to keep the saga of «George and The Dragon» alive for quite some time.
Still waiting…

In-​state move, included a baby-​grand piano. It was fine, no real issues at all. I made them coffee and gave them some cookies for energy, and in turn they took care of our stuff. The ladies on the phone are nice, and I would recommend this company to a friend.
EDIT: Turned out they did break a piece (they broke two, but one i’m not i can blame them), so I’ll knock the review down.

Have had a similar experience to those who have reviewed this company before. It is currently 2 weeks since my items were picked up, and no one can tell me when they will be delivered. The only contact I have had with them is me reaching out to them — no updates from them unless I track them down. They just don’t seem to care that their service is incredibly poor. And this is before I’ve even received anything — praying that my things come in one piece.
I ignored the poor reviews because I was time constrained, but I implore anyone who is moving not to use this company. I would certainly never use them again.

Horrible. Took 5 weeks to get our furniture after we moved from Beaver County to Fort Myers Fl. Terrible customer service. They showed no remorse. Moving is very stressful and they made it 100 times worse. We were wondering if it was lost or maybe something happened. How they stay in business is beyond me. Get anyone to move you other than these people as they are terrible.

I completely agree with Meg. Do not use this company ever! I can’t believe they are still in business or allowed to use the North American Van Line name!
1. The estimator told us we would know the day they picked our stuff up when it would be delivered. Our stuff has been in their hands for 2 weeks and we still don’t have a delivery date. It’s late and who knows when it will arrive.
2. I should have taken a hint from the mover who showed up and said «A lot of people complain about not being able to contact our office.»
3. They don’t answer phone calls but manage to email you back 2 minutes later. When Diane called me the first time I explained to her that I was upset no one cared to contact me back for a week and I needed them to keep me in the loop with what the status was. After she broke a couple of deadlines of letting me know when I’d get my stuff because «The driver was misinformed» she wouldn’t answer my phone calls and would only email me. I called three times today and got no answer. When my boyfriend called from a different number she answered. I’d say my calls are being screened!
4. I told several of their employees from day 1 that my stuff needed to arrive before my new job started so I could be there to let them in or we would go with another service. I start Monday and still don’t have my stuff or know when they are coming.
5. They double charged my credit card. When I found the bill and told them, they said they had told them to do a reverse. (Okay so you knew they did it and didn’t tell me?)
6. Their associate was away for a week bc of surgery so no one called me to update me at all. I had to call them and they of course didn’t answer. It took sending a group email and calling them out to get a response.
7. I called corporate to get an update on where my stuff was. I was directed to Customer Service. After several attempts to get through to someone I got an answering machine. It suggested checking the status online. My status online is «Status not available»
8. They don’t care if your stuff is late. They just said here if it’s late call this number to try to file a claim. No remorse whatsoever.
Sometimes all it takes is the decency to inform your customers what is going on. I moved from Pittsburgh to Salt Lake City, UT. George Moving & Storage only made the move stressful. An update about when I would receive my stuff would be nice. Instead I get emails saying «I will tell you Wednesday» «I will tell you Friday.» I still don’t know when my stuff is coming, if it will come at all. I have no idea where my stuff has been, how long it will take to get here or what condition it will be in when it arrives. Hope their driver is okay with waiting until I am off of work, otherwise I might not ever get it.
Save yourself a headache and go with a different company!!!

HORRIBLE!!! negative10 stars !!! I was told that my move date was open and prepared for the move. Two days before the move date I got a call telling me that they couldn’t move me on our agreed upon date. I was floored!!! I called the Pittsburgh office and spoke with Rebecca George who was beyond rude!!!
I told her about the call and she asked me if I’d «rather that they just didn’t show up?» I told her I felt that canceling an agreement 2 days prior to its execution was unprofessional. She responded by saying «Listen we overbooked, you don’t have a contract (though we had a verbal one) go find another mover.» And then she hung-​up the phone on me.
What a witch!!!

Overall a great experience with George Moving. They showed up on-​time and worked hard and smart. The reason for 4 out of 5 stars was because I booked 3 guys and only 2 showed up.
Would recommend and use again.

Absolutely horrible experience. Do NOT use these movers. I moved from Pittsburgh to San Francisco, and every step of the way was a nightmare. My dishes were broken, speakers moldy, furniture cracked, white sitting chair filthy, and on top of it they were three weeks late in delivering my things. On top of it, the customer service was terrible and they never followed up or returned (muliple) phone calls. I would steer very clear from George Moving.