Paws and Claws Pet Resort

This place looks more like a county animal shelter than a «pet resort». We took one look around and decided our dog would be better off in our B&B room than here. Also, some of these dogs kennel cells were open to the air – 32 degree, freezing air. Awful. Stay away.

Our experiences in the past had been good. However, we left our two dogs there for two weeks. When we picked them up two weeks later we found both very emaciated, due to inadequate feeding and/​or dehydration. The older dog had a fever when we picked them up that evening. We took them to our vet the next morning and the older dog had an infection and both had lost significant body weight. We have later learned that the owner, a local veterinarian, is willing to hire only three people to staff the facility and pays minimum wage. We will not leave our dogs in their care again and suggest that, if you have an animal that you love, you will not trust their care to this facility!

Was visiting in Fredericksburg for the month of April 2015. Took my 2 Maltese to Paws and Claws for grooming on Aoril 29. Was greeted by Vicky and then was introduced to the groomer Ehlena. After speaking with Ehlena about a summer cut for the dogs, I left.
When I returned to pick up the dogs, it became obvious that Ehlena is not an experienced groomer. My Teacup Maltese, Diva, was shaved to the skin. She doesn’t have an undercoat and needs to have at least ¾″ in length of fur or she stays cold. Since Diva was shaking I put a dress on her when we arrived at the hotel. For the next week, she didn’t want to go for walks and would shake while she sat in my lap.
When I removed the dress 10 days after grooming, I found a penny sized scab under Diva’s front leg where the clippers had gouged the skin. I was sick to see this.
I called Paws and Claws the next day to discuss the situation with them. Vicky apologized for the mishap and assured me Ehlena would call the following day. A week has passed with no return call.
Today I received an appreciation postcard from Paws and Claws. Priceless! I won’t be a repeat customer.

My dog Oscar visited the Paws and Claws «resort» over the Thanksgiving holiday, and I thought that for $ 20 it was a good deal. I toured the facility and found it clean and spacious. The dogs’ food and accoutrements were well labeled and organized, so if your pet has special instructions, I think they would handle that effectively. The dogs are kept separated at all times, but they are given outdoor breaks frequently. If you want to pay an extra $ 5, the staff will walk or play with your dog.
While anxious to go home, Oscar seemed pretty content when I picked him up, and he hasn’t shown any sign of being hoarse or sick to his stomach (which has happened when he’s gone to daycare). So I think they took good care of him.
Additionally, a particularly helpful feature of Paws anc Claws is the weekend hours. You can actually pick your dog up on Sunday, unlike most kennels I’ve tried in Austin. This saves money and makes it easier to plan your schedule. I’d definitely use this place again.