Kool Smiles

If I could give this place no stars I would. 2 hours and 30 minutes wait for a cleaning and we had an appointment. We ended up leaving because they didn’t know if the when the wait for our 9.45 appointment would be. We left at 12pm that’s freaking bs. Kids missed a whole day of class and I missed work because they over booked. This was not a one time problem and they can’t do anything to compensate the lack of professionalism. Go somewhere else because this place is not worth it. Plus is smell horrible in the waiting area. I WOULD GIVE NO STARS IF I COULD

I have very mixed feelings about this place. I’ve been bringing both of my children here for a few years now, and there are a few helpful things I feel I can share.
For the positives, my children like coming here. The waiting room is fun and all of the staff we’ve encountered have been friendly. The dentist goes out of his way to make sure the kids are comfortable (he managed to give my seven year old shots in his gums without him even noticing!). And they give the kids a toy when they’re done, along with a toothbrush and floss.
For the negatives, expect to spend a long time waiting. It almost always takes almost an hour after my appointment to be called back. Once in the back, it moves very slow. There never seems to be any sense of urgency at all at this place. Also, you never know which dentist will actually see your child until it’s that time.
Basically, I like that my kids don’t mind coming here. They were terrified of the dentist they had before we started going to Kool Smiles. I just wish that it didn’t take so long every time. Forget doing anything else with your day, if you have an appointment here, be ready to wait. I deal with the crazy wait times because everyone from the desk to the hygienists to the dentists have always been kind and friendly, especially towards my children. I like that parents are allowed to stay with their children through the whole process, and they work very hard to make it a pleasant experience for the kids.

Was looking for a pediatric dentist for my daughter and decided to try this place out. My first time there I filled out all the necessary paperwork before my appointment time and proceeded to wait 45 minutes past my appointment time. It appeared like they were over booked because the waiting room was packed. I went up and asked the lady how much longer until it was our turn because I had somewhere else to be soon. She said it should be our turn in 5 minutes so I waited another 15 minutes and then I went up to the front desk told them to shred my papers and left. I will not be returning. They expect us to be on time then they should be on time. They should let you know when they’re running late when you first get there so you can decide whether or not you want to stay.

I had a few bad experiences at my old dentist when I was younger, but I’ve had good ones at Kool Smiles and they are helpful in answering my questions and explaining what they are doing.

Worst experience ever. I was appalled at the poor customer service offered her. I will never go back to a chain dentist office again after this sorry excuse for a service provider. It is obvious none of the staff is invested in anything other than collecting a paycheck at this place. Word of advice to anyone reading this… stick with a Dentist owned office. They will provide better customer service. We only went to kool smiles as it was touted as kid friendly but a play area does not make up for the shoddy service.

I’ve been in the waiting room 30 minutes, I can already tell I will not be coming back. They are clearly overbooked, the waiting room is PACKED! There are kids running around like crazy, imagine chuckecheese on a crowded day. I scheduled an appt here because it was closer to home. Big mistake! I will definitely be taking them back to their old dentist in woodbridge! The drive is well worth!

Setting up an appointment was pretty seamless. I called they figured out my location we got an appointment the next day. We arrived about 20 minutes early because I knew we had paperwork to do and I had my 4 year old and 5 year old going to their first appointments. We waited till about 5:20pm to be seen, our appointment was at 4:15pm. It’s great that they had a play area but seriously over an hour later? Then we were called back, the kids were seated in chairs, but not next to each other so I had to bounce between them both. We proceeded to wait an additional 20 min. The dentist came and checked out my son; said he had multiple cavities, which seemed strange because he takes really good care of his teeth. I digress. My daughter was fine they brushed and cleaned her teeth then applied fluoride after some X-​rays and she was good, when they were working on her they were very friendly. My son waited another 15 min then had his teeth brushed & cleaned after X-​rays. So once they actually got to work it took about 15 minutes but we waited 2 hours first. The staff was nice enough, but there seemed to be a lack of communication between the hygienists are dentist because people were getting skipped and it seemed disorganized in the back. It was the best vibe for a mama bear like me. We’ll probably finish the next appointment for my son then go elsewhere. So bummed that Tricare recommended them.

Overall my experience was good. My daughter had to have a procedure done. I was a little more nervous than she was because she had to have «laughing gas» but the gadget that checked her oxygen level kept beeping and I felt it wasnt being checked enough. I kept an eye on it myself even though it was not my job but anything to make sure heart rate and oxygen level was right. Staff was friendly. The dentist was good and he got the job done. The dentist assistant her name was «Tee» she did alot and was very nice she was running around doing alot in the office and she made my daughter feel at ease by making an Occasional funny face.

Had an appointment setup for noon with my 3 year old and I arrived 10 minutes early to check in. We did not get taken back until 1!!! Even after we got in the back we were skipped over 3 times!!! The first two time was because they lost track of who the dentist had seen and the third was when I took my son to the bathroom (for the first time since arriving I might add) and even though we had patiently waited for over 90 minutes they couldn’t wait 5 for him to finish and we got moved to the bottom of the list. Overall we spent about 2.5 hours there for someone to simply brush his teeth (something he does everyday at home!!!). The only semi redeeming quality was that the staff was friendly. Needless to say we will not be going back :(

I took my daughter here yesterday for her first ever dentist appointment (she’s 16 months) and it was a great experience! There was a play place in the waiting room that my daughter enjoyed while I filled out the paperwork. There was quite a bit of paperwork to fill out (some of which seemed redundant), but I kind of expected that since it was our first visit.
Within 10 minutes of getting there, we were shown to the back by our sweet hygienist, Jessica. She did a great job interacting with my daughter and keeping Mommy calm and informed. The back is open so you can see the other patients. I didn’t mind that, as the dentist saw us come in and came over right away. They had me hold my daughter and lean her head back in the dentist or hygienists lap, which was great as she was able to look at mommy for reassurance while getting examined. After the dentist checked her, Jessica took over and brushed my daughter’s teeth and gave her some vitamins and then we were done. My daughter’s favorite part was picking her prize for being cavity-​free!
Overall a great experience and we will be back! They also take tricare dental, which was a big benefit for us.

I have taken my son here 2 times. There were a few things I didn’t like so I am moving my son to my dentist. Of course, my son loved the slide in the waiting room. I didn’t like the fact that they scheduled my next appointment without any input from me. I have a very specific schedule with my work and can only work in appointments on certain days so I had to go back to the front desk and reschedule my appointment. I also didn’t like how the patients are all seen in one open room. I’m used to more privacy than that and did not like that format. The hygenists and the doctors were all friendly so I didn’t have any issues with them.