W. A. Tolbard

I’ve been using W.A.Tolbard for years, since the late 90s. We’ve never had a bad experience with them during routine maintenance or when we had major work– air handler and AC unit replaced. The workers work hard, are respectful and they’ve never let us down. Tom, Frederick, MD.

Tolbard installed a gas fireplace and blower unit during a basement project several years ago. The blower gave out and Tolbard advised they would sell me the replacement part for $ 275.00 plus $ 165.00 to install the unit. A quick internet search showed the original equipment part is available on line with free shipping for $ 128.00, a savings of $ 148.00! I viewed a PDF of the instruction manual and since all wiring is in place, even I can switch lout the part. Beware of their inflated prices. Hope I didn’t get ripped off too badly on the original fireplace install.

I’ve had 2 experiences with this company. One was great and one was really frustrating. I would consider 3 stars but I would not call it «A-​OK» which is what Unilocal defines as 3 stars. Perhaps 2.5 stars.
The GOOD experience: My A/​C coils were rotting and the entire unit needed replaced. A guy came out to evaluate the system and take measurements for an estimate and was very courteous and professional. They were very timely in sending me the estimate. The workers that came out for the installation were professional, friendly, and efficient. The gentleman that runs the front desk at the office was very friendly and helpful.
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The BAD experience: During the replacement of the A/​C, I was told I had cracks in the heat exchanger portion of the furnace and probably needed a new furnace. It’s been like pulling teeth to get any information from them regarding that.
I was supposed to get an estimate for the furnace replacement and 2 weeks later did not get anything. I had to call them. I wanted an estimate for both entire furnace replacement as well as just for heat exchanger replacement. They finally sent me an estimate for the entire furnace replacement and told me that they don’t recommend doing just the heat exchanger. But that if i wanted to, I could email them back and request that anyways. So I did. 1 month later still nothing.
I understand now why they made the recommendation but I feel like since I didn’t want to fork over the money for a new furnace without a question, they aren’t going to be helpful. So I’m headed now to a local competitor and will probably get a new furnace from them.