Verizon

The only reason they deserve one star is because the manager, Peter, was very polite. My experience was terrible otherwise. After waiting a very long time, I was helped by another «manager» who was very manipulative and misleading. He told me I was eligible for a free fit bit and will also get a $ 150 credit towards a phone case. I told him I only wanted the phone but yet he continued to push. Ridiculous. They then passed me off to a man named Colin who said the opposite of what the previous person said to me. Ended up not being able to get the Fitbit because they had bad communication and did not know what was going on. Be AWARE!!! The phones here are REFURBISHED, even though will tell you otherwise. They set up my first phone and it was glitching and rebooting every time I pressed a button. I then asked him if the phone was refurbished and he said yes, but quickly changed his answer because I don’t think they are allowed to tell costumers that. They also promised me a written note for trading in my phone (to assure I wouldn’t get a damage charge) and then took back their word and said «that’s not how we do business here.» Yeah right, all they do is try to pull a fast one of you and get you dug into a deeper hole. After getting upset about all the manipulation and lies, this employee was incredibly rude to me and made me feel like I was not a valuable customer because I am young. If I could’ve, I would’ve walked out of the store at that point but could not as my phone was being processed. Worse customer service. There is no need to be manipulative when selling phones and luring the customers into false deals. They would’ve charged me$ 150 extra had I not caught their «mistake» –yeah some mistake that was…

If I could give them zero stars I would! Most of the employees there are rude, not interested in doing their job correctly (or at all), and provide AWFUL customer service!!! I just moved to the area and I went into that store to get a phone replaced under warranty, I waited forever to talk to anyone on a Wednesday morning and then when I talked to a guy named Kurt he was passive, not friendly and clueless! He placed an order and it mysteriously «never went through» I found out two days later! What the hell?!
Then when I called to check where my phone was because it never came, the idiots left me on hold and closed the store. I called at 8:30 and when they closed at 9:00 I was left on hold!
Then once I got my replacement phone, I went in there and dealt with a small young guy with glasses, he was SUPER rude and judgemental. He was treating me like I was stupid for not knowing how to do this or that and he was just looking for any reason to be rude.
I left that store knowing I would never go back to that wretched place. Which is very unfortunate because my family and I are big users of Verizon and that store is about a mile from where I live.

What can you say, an unnecessary evil! Lol But, I have to say, after two visits to get my refund they finally got it taken care of. Chantel was very patient and got the job done. Nice to get a rep who knows what they are doing!

Update: while the wait was unnecessary since a little better organization would have allowed smoother facilitation, the rep that helped me (Tom?) was very helpful. I am happy with his level of knowledge and assistance… therefore I am revising my score. Once you get to a rep it drastically improves.

Worst customer service. My contract is up in a few months and I’m seriously considering switching to AT&T, because of the service alone. Verizon’s network rocks but I’m sick of their trickery and foolishness.
Where do I begin… ??
— not doing the right thing for your loyal, long-​term customers
— not following through with issues
— deceptive/​greedy sales professionals
— always trying to sell you more than you asked for
Verizon, shame on you!

My husband and I came into the store when it was snowing. There were multiple employees standing around not doing anything. We signed in. Stood there fod about 10 minutes before being acknowledged. The employee that came over looked annoyed. The first thing he said to us was «how did you know we were open?» My husband then replied because it’s normal business hours. The employee was extremely rude to us the whole time we were there. The reason we went in to the store is because I dropped my iPhone in water and. needed to replace it. The employee never made eye contact with us. He was more interested in checking his text messages and taking personal phone calls. We won’t be going back to this Verizon store.

I was there today to work out an issue regarding my cell phone. When I arrived, I was told there were 3 people ahead of me. I had a short wait and Brandee came out and waited on me. She knew what she was doing and I left there satisfied. My total time there was 30 minutes.

Extremely unpleasant. Long waits and staff dedicated to upselling.

Came in to get a new phone… was told 20 – 30 minute wait and 8 people ahead of me. After about five minutes, a lady came back and said there were now only two people ahead of us… Saw everyone there before us be taken and random people walking into the store getting helped before us. Was in the store for an hour waiting. Decided to leave and told lady at the front door it was taking too long… she had nothing to say. Really? Now still have my old phone, super disappointed, and irritated. Will not be coming back to this store. Learn customer service.

Unfortunately, we do not have a lot of choice when needing help with our cell phones. I needed to exchange a phone case — wanted a different color. Even exchange. I was not able to approach the counter. I was «greeted» by a young woman who took my name and told me the wait was 35 to 40 minutes. I felt like I was at a restaurant. I tried explaining that I only wanted to exchange a case. It didn’t matter to her — she seemed to care less. I eventually was helped and the young man that helped me was good. But don’t go here if you are in a hurry!

My family went in yesterday to upgrade 5 phones to smart phones. Took about 5 minutes after being greeted at the door and explained our mission. Joyce & Daniel took very good care of us and explained the differences between the 3 phones that we had it narrowed down to. After making our selections they brought out the new phones, had them activated and transferred our contact lists for us. We were in and out in about 40 minutes– pretty great for 5 phones I’d say! Then to top it off, Mike the manager, asked us about our transaction and threw in some screen protectors and a charger. It just doesn’t get any better. We came here 2 years ago when the old store was across the street. We got great service then and great service now. They have even more employees to help. We drive about 45 minutes to get there because our local store lacks the professionalism of this Verizon Store. We’ll be back in 2 years for next upgrade. Thanks Frederick Verizon!

I recommend calling customer service when dealing with Verizon. The employees in this store are not nice and there is always a very long wait. Not to mention Verizon is commission based so if you’re trying to leave with an iPhone be prepared they are going to try to force you into an Android.

LONG waits despite having a business account.

I’ve walked in this store twice and after 5 minutes of no one even helping me and a throng… nay, a HORDE of customers crowding this store, I simply walked out. One time I was caught by a customer sales person who said, «Oh no, don’t leave! We’ll get to you but it might be about 30 minutes.» No thanks. I’ll call customer service or drive to another city.