Ideal Buick-GMC Truck-Hyundai

Super friendly and eager to help. For someone like me who was in the process of rebuilding my credit, Keith was very eager to help me out and give me advice on what to do. He put me in a brand new car that Ira helped me pick out. Never in my life did I think I could ever walk out with a brand new car. I will be coming back for a lifetime!

We bought a car in April of 2014 and had a great experience. We had gone to Fitzgerald and got numbers for my daughter to lease a 2016 Elantra. With the gap insurance included, and just a first payment down, we were at $ 198 per month. I figured I would then call Ideal and get numbers, and go purchase from them. I know that most lease numbers should be fairly close and we could hash out the difference and have them match. I called around 2pm and got a salesman named Clyde on the phone who I have spoken with in person prior. Very nice guy and we discussed the needs of what we wanted to lease. He told me he would get me numbers form the sales manager and email them to me in about half hour. At 5:30pm I called in since I hadn’t gotten any emails and wanted to check with him in case he wrote down the wrong email address. When I talked to him, he was very short and said he had the numbers right there. I asked him if he would then email them, which he finally did. It simply made me feel as if we weren’t worth his time. When opening his email, I was shocked to see their quote was $ 86/​month higher. So, I replied to him trying to confirm we were on the same page and here we are 2 days later without a reply. I am a person that has great credit and can go to any dealer I want and walk out with what I want. When I get the treatment that makes me feel that I am a number that isn’t important enough to try and work a deal… well that dealer goes on my black list. I have referred a few people to them, but that is stopping and I will make sure that I let friends know to stay clear.

Nakeya Minor was an absolute pleasure to work with! She was very knowledgeable and friendly. I went in to test drive a Hyundai Sonata, not planning on purchasing that day but ended up driving it off the lot. That might sound bad, like there ware pressure tactics but it wasn’t at all! I felt so comfortable with Nakeya and confident that she had my best interest at heart that there was really nothing left to think about! I highly recommend going to her for your next car!

Avoid this place at all costs. My wife and I started our family sedan research in February, and the salesperson was VERY pushy. We told him that we were just doing research and were not interested in buying anytime soon (this was as I shook his hand, out of courtesy to him so he wouldn’t waste too much time with us). We wanted an orange Sonata, and he immediately called a neighboring dealer to have one there that day (2, in fact). He tried several times to get me to come run numbers and commit to buying, and I reminded him that we were just starting our research. We eventually walked out, but did decide on the Sonata.
Fast forward 8 months. We had been monitoring their website waiting for the perfect price to come up, knowing full well that September/​October would probably be the time for us. Columbus Day weekend, the car was marked down by just over $ 8000! We dropped all our plans for Monday night, and went in to buy the car. Hani wasn’t the most professional salesperson ever, but was very personable at first. He asked about us and our baby, and we told him about the car we wanted to buy. During our test drive, he mentioned that he took the car to Gaithersburg and back for a personal excursion (which he told us the employees can do with any of their new cars), and had told us before that he had a lead foot. As you may or may not know, turbo engines have an extended break-​in period, during which they should NOT be driven too hard, or risk damaging the turbo itself. This information certainly did not endear us to Hani or the car, as we don’t want to buy «brand new» for a 500+ mile car that had been driven by a guy with a lead foot.
Still, we thought that the internet price was so good that it may very well be worth it. We came inside to run numbers, and surprise, surprise, the website price was a «mistake» and they won’t honor it. We weren’t asking for a brand new car for $ 500 (which was the story they told us to justify their bait and switch on us), but simply got our hopes up based on the website pricing. After quite some time negotiating with the salesperson, and getting an offer on our trade-​in that was below the lowest KBB/​Edmunds price, the manager came over.
He was VERY condescending and explained the trade-​in value and bait-​and-​switch pricing ad nauseum. My wife and I aren’t stupid people and understand that businesses must turn a profit. My wife used to work in sales, so she knows what it’s like. The attitude from the manager was just disgusting and made us feel like children (we’re almost 30). Ultimately, we walked away from the «deal» that they gave us (decent amount off MSRP but still over $ 3000 more than advertised). I found another dealer in the area who would beat their «best deal» price, and we’re pursuing that instead. I called back and spoke with the manager about the whole situation and asked if he could match or beat that deal. Once again, he was very condescending and interrupted me several times to make excuses for the poor salesmanship of his team and himself. He told me directly to just go buy from the other dealer, then come back to him for our next Hyundai.
Sorry, but no. I’ll never be back to Ideal Hyundai for anything. You can’t bait-​and-​switch people (using the disclaimer on your website as a way to skirt the law: Maryland Code 14 – 2309 to be specific), then condescendingly tell us to take a bad deal and expect us to come back for more.

Outstanding customer service. I’ve bought a number of cars & trucks in my life, but this was the easiest, most stress-​free experience I’ve ever had. It’s the opposite of the high-​pressure sales job you get at some dealerships. Go see Corrina… She’ll take good care of you.

Can’t say enough good things about Ideal. They have always been courteous and professional. I had some issues with a 2012 Sierra that were tough to fix (not Ideals fault) and my 2015 Sierra had issues before I took delivery. They really made sure that I was happy with my purchase.

This review is only for the service department ! I dropped my car off Thursday morning and they stayed late to get it done

All be warned. I Will never purchase or service another product with the ideal automotive group.
Service in the past has always been good and until I recently found that mr. d willard hired a manager for whom I left the Fitzgerald group in Frederick for all my purchases and service over. 19 cars and I left
BECAUSE
Really mr.willard. You hired a person like Garry Jenkins. Omg. No wonder when my family took in our current 5 cars in front royal and Frederick over last 6 weeks we felt like we are being pressured into service not needed. Dents not needed fixed and pressured like a time share. All reasons I left Fitzgerald. What a shame.
I always in the past felt with a Tim Phillips in Frederick who was the general manager and up until recently they gave me that service quality he spoiled me with. Excellent but not now!!!
Garry is a reason not to take your car to ideal group !!! unless you want ripped off. !!!
Sorry mr Willard you used to have a great reputation until now. You will see business go away. If havnt already.
I will take ALL my business elsewhere along with stressing my family to do the same.
In tri state area 13 cars 5 are mine
Mr Willard.
Malloy ford here I come. Stutzman Cadillac As well.

Awesome place to buy a car! I have already bought 2! Pricing is spot on, service has been excellent, and so far they have been honest an up front about everything.

This place is awful! Brought my vehicle here after scheduling a week in advance for recall work to be done. After two days I called to find out if it was ready for pick up only to find out that they had no idea that I had dropped it off in the first place! They had lost my vehicle somewhere on their lot! Needless to say, none of the work had been done, and I ended up leaving it there another four days. When I finally did get my vehicle back and turned the engine on, the TPMS light was on. I immediately had the technician take a look. He checked the tires and told me the light would go away after some driving, and to bring it back if it didn’t. Well the light never did go out. I brought it back only to be told that it was already on when I brought it in! Really? How would they now if they didn’t even know my car was there until I called to check on it? I have owned this vehicle for seven years and not once has this light come on. Now they are trying to tell me that it will cost $ 250 to replace the sensor due to damage that must of happened previously! Bottom line… DO NOT bring your vehicle here for service! They do not take responsibility for their mistakes!

I have my elantra for three years now and I go there every time for oil change and other services. I like the fact that they don’t puch me to purchase anything extra from them or push me to follow their recommendations on my car. So far I did not have any problem with staff. They seemed polite and attentive everytime I went there.

Please note that the awesome warranty that your car comes with does not include a loaner vehicle during long repairs. Anything over an oil change and they want your car for a full day, and you will have no transportation.
So if you are anything other than a retiree or high school student, please be aware that your time and your job will not be factored in to how service is rendered. This is the first car I have ever bought new that did not fall within a dealership loaner program during warranty repairs. I spoke with Hyundai and this is a dealership issue not a Hyundai issue (according to them… according to Ideal this is a Hyundai issue not a dealership issue). What good is a warranty if you can’t use it, because you need your car to go to work. What a giant waste of my money.

I drove an hour to see a car and they had sold it and hadn’t told me. I had emailed to schedule, emailed just before I got on the road and they had all my contact information. I post this review because it was clear from the way the man in charge behaved that they knew and just wanted to get me to their lot. Unfortunately, I was looking for a very specific car and knew that was the only one they had.
Given how many other Hyundai dealerships there are that don’t do those kinds of bait and switch routines, I’d definitely go elsewhere (and have.)

In my opinion this place has been run straight into the ground. Been doing business here for 5 years and I’m done. Can’t remember the last time I saw the same service adviser twice in a row. It’s always someone new who is ends up being worse than the previous person. In the last two visits (timing belt)(trans service and spark plugs), my car was undriveable upon pick-​up (the timing belt visit), a part was recommended for replacement even though it was only 3 days old (they blamed it on trying to sell by mileage without checking it, i said at least check it first, it would have taken 10 seconds, makes me wonder if they would’ve replaced my brand new one if I had let them), my lights weren’t checked and I left with a taillight bulb out (should be a basic check at a dealership) and now I’m having a problem I believe is related to a prior service. Not sure what happened with them but it seemed to start just under 2 years ago. The same faces you had always seen had disappeared and services started taking longer. Quality started slipping and once the fall started, it picked up speed. I was told they no longer have the loaner car program and no longer pay for rentals. If you have a way to avoid this place, you would be advised to go somewhere else in my opinion since you’ll be getting the same quality of work you would receive at a Shell gas station.

I have used the Service Department a couple of times for routine scheduled maintenance on my wife’s 2013 Elantra and have been more/​less satisfied. I like how they don’t get real aggressive on the up-​selling of products/​services — they make recommendations based on the manufacturer’s scheduled maintenance guide and leave the decision to the owner. If you make an appointment for an oil change, they will usually have it done within 30 – 45 minutes. I like the idea of having factory-​trained technicians checking for potential issues/​problems which is why I’m willing to pay an extra $ 5 or $ 10 for routine oil changes. It’s worth it to me since I’m no longer in the habit of crawling under my car to check for oil and/​or coolant leaks, inner/​outer tire wear or measure brake pads with a micrometer. What I don’t like is the overly-​familiar attitude of some of the Service Advisors (seems like a different guy every time), who think they’re obligated to break-​balls to be humorous at my expense. I don’t like that Sales will promise a first free oil change and the Service department will refuse to honor it. I don’t like how it takes 15 – 20 minutes just to order an accessory at the parts window. It just doesn’t seem to be a very professionally-​managed dealership which is probably why I’ll take my car elsewhere.