Fredericktowne Auto Repair

I have been very happily going to the lube center off middlebrooke road and one of the reasons I go there is not only because they are honest and informative, but also because if they came across a repair that they honestly felt could be done more effectively else where, they will speak up immediately. I love this because they build that type of trust that so few shops experience with their customers. Again, Todd, Alex and the asst manager (I apologize i forgot the name) were extremely helpful and directed me to the Fredericktowne auto repair and informed to to speak to bobby.
Well as soon as I arrived to the shop in Frederick there Bobby was. He greeted myself and my girlfriend with a pleasant smile and with haste. I was sent up there with a few diagnostic codes that came up from a previous time at the lube center and immediately bobby explained what they meant, how they effected my vehicle and broke it down into terms i could understand. On top of that he reassured me that they would still check it out, and explained how they would do so. Broke down the time and cost and was extremely informative.
Now of course, getting repairs can be timely and boring. Waiting around in the lobby bored and not really sure of what is and what isnt going on with my car is usually the case at other shops. (excluding the lube center :)) But here at the auto repair shop, Bobby kept me up to date with everything going on (which I imagine can be annoying when all you want to do is work, but he had no problem at all.) On top of that he was extremely personable and made casual conversation that kept us very well entertained. Of course excusing himself while working and helping other clients.
But this caliber of professionalism and courtesy were highly impressive. Both of these experiences from the lube center, to my new #1 shop, the auto repair shop, have completely broken the fears and stereotypes that one may experience at other shops.
I will absolutely be coming back to the auto repair shop for any major repairs. Its great to receive help from individuals like Bobby who really have a passion for what his profession entails but also the professionalism and courtesy he is able to implement within it. Thank you again for taking care of my car, and my experience.
–Lorenzo

My husband made an appointment for me to bring in our SUV and have the tires balanced and aligned and a brake light replaced. So I got there on time, said I had an appt and they asked what was wrong, so I repeated. They didn’t start working on my car for a half hour, so much for planning ahead — luckily there is a TV in the waiting room to pass time. I could see the service tech through the glass door and started to get nervous when I noticed it took him 5 attempts to open the back hatch door in the car. Sure enough after he finished the job and even took it for a test drive — I get in the car and once I hit 30 MPH and got on route 40, it immediately pulls right, so hard in fact you will go off the road in record time if you let go of the steering wheel. My husband was furious and called them, noticing that no where on the service check does it state that they balanced the tires, just says aligned. They suggested it was a tire problem and will switch the left and right sides for me at no charge. I’m not impressed. Ronadale was nice but the tech who did my car should have AT LEAST said ‘hey it still pulls to the right, if you have time maybe we can try something else.’ But frankly it’s BS he even let me drive away. Now I’m inconvenienced by having to go back for them to try something else, something they should have tried in the first place but it just shows either a lack of knowledge or care on their part. After this I will not return.

I. LOVE. FREDERICKTOWNE AUTO.
Rondale, Mike, Shane and the WHOLE CREW there are so honest and great to work with. I always know that they will tell me the REAL deal, AND give me best price around. I always rave about them to my friends. LOVE them. Give them all raises.: }

We have been getting our cars repaired and serviced here for years. They always provide professional and courteous service and you don’t feel as if you are being ripped off. I have had much better (and cheaper) service here than with the car dealer. They are affiliated with Fredericktowne Auto Spa, so you usually get a free car wash with a car service. Good deal!

After moving to Maryland, I originally had my car inspected by this place in June. First of all, even though I confirmed an appointment at 8:30 am on the phone, when I brought the car in I was told that vehicle inspections were done on a «when we can get to it basis». I ended up waiting nearly 4 hours for them to inspect my car and unfortunately I failed due to a leaky strut. I had the work done to replace the strut at a dealership since the car is under warranty.
Since I had driven my car more than 1000 miles I had to have the entire inspection done again. They called me back asking if the work had been completed and if I wanted to bring it back in for re-​inspection. They assured me that if I made an appointment, it was their policy to stick to it, no matter what. For some reason I agreed and brought my car back. This time they were at least better about getting it done in a nearly timely manner (only 3 hours). They called me and said I had failed again due to my rotors being too worn down! They offered to change the front rotors for a completely ridiculous price (almost $ 500). I told them I would have the work done somewhere else. When I brought my vehicle my dealership, they inspected and measured the rotors and told me they looked great and were well within the inspection limit. I ended up not having any work done and just having this place do an entirely new inspection.
I called The Auto Repair and asked if there could have been a mistake made regarding what specs they used as a reference for my rotors. They immediately became very defensive and accused the other place of falsely passing me. After trying to work around their combativeness for several minutes, they basically told me that they couldn’t be wrong.
Now I’ve compared my first inspection report (leaky strut one) and my second inspection report (bad rotors). Although the measurements were identical they did indeed change the minimum specifications for my rotor on the second report! I can’t get them to even admit they made a mistake. However, now I will report them to the MVA for using incorrect guidelines when doing state inspections.