DARCARS Toyota Scion Frederick

If I could give them zero stars I would.
ETA: That comment below by Jammie? Yeeeeeah. Totally just to save face and look good here. I emailed as requested but did I hear a word back? Of course not. Don’t let them pull the wool over your eyes…
Anyways, back to my original review:
I went in cash in hand to buy a new car that I had reserved online. However. My sales guy (Joe Newman) left me waiting for an hour, the other guy he connected me to could not answer a single question about the car (I knew more about it than he did and I know nothing about cars), the NEW car was dirty with crumbs, and most importantly it also had a weird rattle happening.
But most importantly, they didn’t really care about any of that or that they wasted so much of my time that I now had to spend a whole extra day dealing with it. (Couldn’t make the sale happen that day so I had to spend the next day processing everything instead). Not a single effort to make things right or smooth things over.
My old car had fallen apart hours from home, so Darcars had offered to pay for my rental. It seems they thought, as I did, that therefore I was trapped and they could do whatever they pleased, because if I went elsewhere I lost that. Luckily they were wrong and I found another dealership who actually took care of me, paying for my rental and honoring an offer they didn’t even make! If only Darcars would learn from them how you actually treat a customer. Instead I felt extremely taken advantage of and who wants to give someone their money who makes them feel that way?
And on top of that, the worst part was how totally oblivious they were to my feelings — or just patently ignoring them. And even worse being completely disrespectful. The sales manager (Herb) called me the next morning and asked, «I wanted to make sure things are still good?» NO. No they’re not «still» good, they were never good in the first place!
The sales guy texted me, also completely ignoring what had happened, and when I responded with how upset I was and why he replied «LMAOOOOOOO». !!! No care of how much he had upset a customer, how much he had upset a *person*. Wtf. Who does that.
I’m glad he did that though, because it confirmed my instincts about how they do business, and I’m so glad I got out of there. I felt extremely taken advantage of and that was a shitty way to buy a car so I didn’t want to give them my money, and I’m glad I didn’t. Don’t go here if you want to be treated with any amount of respect.

I am very tempted to file a lawsuit against DARCARS Toyota of Frederick for fraudulent misrepresentation. On November 27, 2015, I went to CarMax to appraise my vehicle. After I received a quote, I went to DARCARS Toyota of Frederick [DARCARS herein] to see if they could match my quote from CarMax and trade in my vehicle for a new vehicle. DARCARS did match my quote, and offered a trade in. I accepted, on the condition that I would receive a check for my traded in vehicle within 3 business days. I signed a trade-​in contract with DARCARS on the condition that I would receive a check within 3 business days. My financer promised on several occasions during our negotiations that I would receive a check within 3 business days. 3 business days later, I went to DARCARS wondering why I did not receive a check for my vehicle, and the financer expressed that we never contracted on the condition that I would receive a check within 3 business days. The financer slipped in a clause in our agreement that disclaimed our oral negotiation promises. I sold my vehicle for the purpose of necessity. Had I known I would not be getting money for my trade-​in within 3 business days, I would have sold my vehicle at CarMax and went to DARCARS to purchase a new vehicle. DARCARS of Frederick is not in the business of providing adequate services to loyal customers; they will con you for your money. Additionally, DARCARS removed several features from the vehicle prior to handing me the keys, after I confirmed with several different employees that those features were included with the vehicle. Please do not go to DARCARS, there are many other options available. Do not believe that only angered customers post reviews while satisfied customers do not; DARCARS really is that bad. Locally, I have not heard a single positive thing about DARCARS. Again, there are many other options available — including Nissan and Honda, and of course, Ford, Chevy, Dodge, etc. If you do go to DARCARS, please be aware that you are paying a corporation to use deceptive business practices to con you of your money.

Unlike most of the other reviewers that have posted negative reviews, I had a much different experience. It makes me wonder how many people who had a good experience simply never write a review? But I digress…
I bought a 2015 Toyota Prius from this dealership using a car buying program — specifically the Costco Auto Buying program — that combined with some end-​of-​year incentives and a special discount for that weekend — I got a really good price on the Prius.
Staff was very friendly and helpful!

I love Darcars! I have seen negative reviews of this place and I just don’t understand them. I have been with them many many years and have had the service agreement with them and they have always gone above and beyond for me.
I know how frustrating it can be when you have a problem with your car but maybe if people are nice to them they will be nice to you.

DON’T EVER BUY A CAR FROM HERE!!! I can not warn you enough. They lie and cheat to sell you warranties and extra’s. Then when when it is time to get something fixed under that warranty they say no and want to charge you more to get it fixed. They want to add fee over fee to get something fixed, repaired with stuff that should be covered and then tell you no. Pissed off with them beyond belief. Paid extra for the Darcars warranty for nothing.
Stay way from them. Never again!!!

Before you go any further, I came here to buy a used Ford that I saw online not a new Toyota. So who knows, maybe they were super nice to me because they wanted to get the Ford of their lot. Regardless, I had a great experience.
I can’t remember the salesman’s name but he was relaxed and easygoing. He showed us the car and got us the keys to send us on a test drive alone right away. Oh, something I really liked about Darcars is that all the vehicles had Carfaxes printed out and sitting on the dash so customers could review them. Anyway, after testing the car I was sold but obviously I wasn’t going to pay sticker price. I told the salesman I’d sleep on it since it was more than I wanted to pay but his manager overheard and immediately came over. In seconds, they quoted an excellent price and I was ready to take my car home.
Jeff the finance guy was cool too. I don’t have super shitty credit but it’s not the best either so I was apprehensive. At no point did he make me feel bad about this, just matter of factly explained the process and let me know what was happening. I told him what I wanted to pay per month and he worked out a payment that was $ 70 less. He did pack the payment but he had the decency to explain the extras and tell me they were completely optional. He waited patiently while I read over the different brochures and decided what I did and did not want.
The only thing I didn’t like was that I was told that they’d call me when my plates arrived for pickup but instead I received a postcard in the mail about two and a half weeks later. It would’ve been so much faster to just call! However the receptionist was very nice when I arrived and offered to have someone put the plates on, though I declined.
I personally am not into Japanese cars but if anyone I knew were looking for a Toyota, I’d definitely recommend that they check out Darcars!

If I could give them a negative star, it would even be better. They are perfect example /​true definition of rude and worst customer service. From their finance manager and dealer, words can’t describe their service. Do yourself a favor don’t even bother. It’s too late for me.

DarCars constantly overbooks which means an oil change will take you between 1.5 and 2 hours all the time. Usually by the afternoon they are so far behind schedule (with a scheduled appointment) I have time for them to run me across town to the gym, change, lift for 1.5 hours, shower, wait for them to come back across town, and drive back to the dealership and usually wait about 15 minutes before my oil change is done. And with ever oil change there is additional $ 100 — $ 700 dollars of maintenance that «needs» to be done. My advise is to tell them NO! I usually follow up with a garage I actually trust and 9 times out of 10 they tell me there is no issue. I learned this from a friend who also had the same experience with this dealership. My advise to Toyota is close down your service departments. This is my second Toyota and second dealership. The first dealership had horrible service as well. I therefore assume it must be company policy and will probably switch car manufacturers for my next new car purchase.

Working in customer service driven industries for 8+ years I have high expectations where ever I go to receive great customer service. I went to 2 other dealers before coming to DarCars Toyota and, to keep it short, the experiences were terrible. I walked into DarCars Toyota within an hour of closing which I always try to avoid and felt awful doing but was immediately welcomed by Kent. He asked what I was looking for and I explained what I was looking for and price range I wanted to stay around; before I started he asked if he could take notes, I agreed, and throughout the explanation he wrote down all the pertinent information. This was great! Over the next 3 days working with Kent I did not have to repeat what I was looking for or the price range because he had everything written down or in memory. Kent was very informative, open and honest and in my opinion, he really looked out for our best interests. This was the first new car that my wife or I had bought and the experience could not have gone better.
Origionally, we had planned to purchase 1 new and 1 used car but we decided to just get 1 new car for the time being and drive our other car until it dies. When the other car does dies there is only one person that I will go see– Kent. I highly encourage anyone who is in the market for a car and wants a good buying experience to go to DarCars Toyota and speak to Kent.
Jake

WOMEN BEWARE!!! DO NOT GO HERE, THEY THINK YOU DON’T KNOW ANYTHING ABOUT YOUR CAR AND WILL LEAVE YOU FEELING DISCRIMINATED AGAINST AND COMPLETELY CHEATED!!!
I was just here for a simple oil change and tire rotation. Thinking there’s no way they would try to swindle me for a service as simple as an oil change and tire rotation, I took my car in by myself without my husband.
So, I don’t understand how their standard oil change price of $ 24.99 ends up being almost $ 50 with all of these random miscellaneous charges. (note: my car does not take synthetic oil — only conventional) When I asked the service rep about it, he said it was because my car took 7 bottles of oil instead of 5. Ummm ok? And then he said there were fees for labor, parts, tax on top of another special 12% tax, and special tool supplies they had to use to do the oil change. ARE YOU KIDDING ME?! An oil change and tire rotation are about the simplest services you can get on your car. What type of tools, parts and taxes can they charge that end up doubling the price?! And why do you advertise it for $ 24.99 when that is no where near where the price the consumer will be paying?
No one was really willing to sit down and explain these charges to me. Not like they were doing anything, I was the only customer on a Monday evening after 5pm, and there must have been at least six sales reps just sitting at their desks staring at their computers and chatting with each other. The sales rep kept throwing numbers at me, saying that the oil change was actually $ 50, and then he said it was $ 37.99. Uhhhhhmmmm, Ok? Eventually he promised that he would take care of me and match the internet pricing. However, after putting all of these random miscellaneous charges on the receipt and pretending to add a discount here and there, my oil change still ended up being almost $ 50.
I agree with the other reviews, they think women know nothing about cars so they try to swindle us for something as stupid (and cheap) as an oil change. I can’t imagine what they would have quoted me had my car needed some type of repair. I am really considering going to the news about this place, maybe other women who have been serviced here and got completely ripped off and discriminated against will come forward and talk about their experiences.
Also, whenever I get my car back, it smells like someone urinated on my air filter and put it back in. They also always «forget» to wash my car. Whatever happened to good customer service? Or standing by your advertisements? Or simply just being honest because you care about your job and/​or your customers? Was the extra $ 25 really worth cheating a customer out of, who would have came for the lifetime of their car, for services?
I will never go back to this place for service nor would I ever recommend it to anyone. ESPECIALLY WOMEN.
Oh, and today their vice president of customer relations emailed me about my experience there. She is a woman by the way. I am unsure how serious she took my reply. Maybe being a woman, she will also understand how it’s already intimidating enough going into a service center, let alone feeling like they completely cheated you. But who knows. I understand she forwarded my email to the Service Director Steve Hula. I will update after I hear back from both of them.
By the way, before I purchased my new car, I used to go to the AAA service center down the street (but thought I should get my new car serviced by the dealership — what the heck was I thinking?!) and will definitely be going back to AAA get my car serviced. They aren’t the dealership, but they sure are a hell of a lot more honest when it comes to pricing and communicating with me about my car. I’d rather pay them $ 50 to change my oil than a crooked discriminating business like Darcars Frederick.

First the good, and there’s not much good about this place, they sell Toyotas, which I think are great cars. Also, our sales guy was actually pretty good and seemed like a nice guy. I guess his job is to set the bait/​hook and then the dealerships slicky boys come in– finance department and sales managers. These guys are scary. They’ll lie right to your face and are about as bad as it comes ethically.

I’ll never go back to this dealership and strongly recommend people find an alternate service location. I believe they over charge for their repairs and their recommendations reports /​policy is a bit underhanded /​misleading.
I took my wife’s Solara there for service back in April 2013. We had a brake issue (frozen caliper) that needed immediate attention and I decided to try Darcars Toyota Frederick. Boy was that a mistake…
They were great with getting us in for service, getting us set up with Enterprise for a rental, and emailing us their recommendations. But this is where everything fell apart…
My service advisor emailed me an 11 page PDF of recommendations totaling $ 3,700 and gave me little-​to-​no context as to repairs it contained. The report was broken into 3 parts:
1. Customer Requested ($ 950)
2. Inspection & Additional Recommendations (which contained items highlighted as failed (red) or caution (yellow))($ 2,350 + Shop Fees ($ 330) + Tax ($ 75))
Many of the items listed in this section were fluids which they found to be in poor or discolored condition. My issue was the fact that at least 3 f the fluids listed on their report had recently been changed within the past 30-​days, yet they were appearing on this report. Which then begs the question, «What good are these color codes?»
If I have the oil changed, drive for 100 miles, and then go back to their service center, it would still be listed as caution (yellow). And when I asked my service advisor for some explanation /​context as to what they meant and the severity (should be changed immediately, or this can wait), all I got was, «Well these are our recommendations». And this type of response highlights my primary issue with their recommendations practice /​policy.
Had I not known /​kept good prior service records, I could have easily been scared /​swayed (by either the color listings or number of items) into purchasing numerous unneeded services /​repairs.
It’s my belief that the confusion these recommendation reports produce could be avoided if their service advisors were better trained /​prepared to speak to customers more honestly on the repairs they truly need.
I realize they’re in business to make money, but I’m done giving them mine.

Do yourself a favor and go elsewhere to purchase a new vehicle. Some of the worst customer service I have ever experienced! Now I drive forty five minutes to go to a dealership for anything related to my new toyota.

Service Center thieves…
When I first moved to MD from Virgina I took my Solara convertible here to get the state inspection done so I could register my car. I was told by the service staff that my power steering line was leaking and that it would be over $ 500 to repair. I was skeptical, as I had never seen any signs of ANY fluids leaking from my car, but it’s my baby and when it needs things, I take care of them as soon as possible, so I initially said yes for them to start the process of ordering the parts for the repair.
Fortunately, I had a cautionary instinct go off in the back of my head that I should wait for my BF to get back from his deployment and have him look at my car and save myself some money that way, by getting my own parts and having him do the repair.
Thank GOD I stopped these people from repairing my car, because once my BF got home, he didn’t see any leakage signs either, and he himself took my car back to the shop for the follow-​up inspection WITH the same person who failed me the first time, and lo and behold! My leak miraculously disappeared between one inspection and the next!
LADIES be careful of these folks because they obviously think women are stupid when it comes to cars (let’s face it a lot of us are clueless when it comes to car repairs & I’m one of ‘em!) and they have no moral compunction against using that fact against us!

What a disappointment. This was the worst dealership experience I have ever had. I am only giving it a single star because you can’t give it ZERO stars. It started with me ordering cosmetic parts. They couldnt find one but the rest were ordered and I came back to have them installed and the oil changed. There was a lack of communication from the very beginning of the second visit. I watched lots of customers not know where to pay, how to find their car.etc. I was not the only one. Turns out one of the parts they ordered was wrong (if they were unsure, why didn’t they LOOK at the car when I brought it in to order the parts?) they wasted my time and several weeks later I am STILL waiting for my refund. After the service, I complained about the lack of communication and they were apologetic and pleasant. N. Reazinwas was the technician and Kenny Rogers was my service consultant. Kenny went over a recommended action plan that said I needed rear brakes ($ 299.) and my caliper slides cleaned and lubricated ($ 95.). After the POOR performance for and oil change and cosmetic parts replacement I was not willing to give them another $ 394.00. So I went to a repair shop close to my home. LO AND BEHOLD… I do NOT need any brake work. Darcars Toyota should be ashamed of themselves and I am telling every one I can about their dishonesty. Stay away from this dealership unless you have money (and time) to burn.

If you need repairs or parts look elsewhere. We had to replace a fan motor for the heater it cost us $ 700 and took 2 days longer than promised. Included in this price was a shop fee. (usually reserved for welding or grinding a part) $ 50. I asked it turns out the shop fee was for rags. Seriously $ 50 for rags to clean out the mouse nest in the fan motor. that was last year. Today I needed a new rear lift gate assist piston, you know the one that helps raise and lower the rear hatch. The list price is $ 159 robbery but whatever, that is true with most car parts. Online it is $ 115. So I thought to save time and shipping I’d ask the price at Darcars Toyota in Frederick. Their price $ 224.30 almost double the online price and $ 65 more than the MSPR. They are the only Toyota dealer in town so you may not have a choice but go elsewhere if you can otherwise be prepared to be totally abused.
BTW this was for a Venza which we purchased at this dealership…

Go to another dealer. Sales rep was great. Everyone else way too lax on getting things done in a timely manner. An air of arrogance surrounding the showroom. Let’s be honest here — they’re selling Toyotas. I’ve bought BMWs in the past with friendlier, more respectful, and more courteous people. Even after the purchase, they couldn’t be troubled with going over the features of the toy. I’m giving this dealership one star because I can’t give it zero. The little FJ is a great toy, but next time I’ll buy from another dealer!