Charles F Murphy

I have a water main that runs from the street into the basement, where it connects to my house pipes. There was a leak right at that connection. The plumber came and said «oh, no one is going to touch this, you have to change this whole pipe because it’s old city pipe and the city of Frederick is making everyone change these». Then they sent an estimate for $ 2400. I called another plumber who came in and fixed a leak for $ 200 dollars. The leak is gone. I did call the city to ask if they want these pipes changed. They said they did but many people have those and they still function well. So seems like the guy just wanted to get the most expensive job he could out of a small leak. Murphy’s recommended to take out a side-​walk, dig out the pipe, put a new pipe in. And all that for a small leak. Maybe one day that will need to be done. But if I can fix the leak now and the pipe is fine, and that is 200 bucks, I’ll take that any day over $ 2400 for made up work.

These guys are top notch in Frederick County. Not only are they prompt, professional and courteous, but they do solid work for a reasonable price. My water heater just blew yesterday mid-​day, so I called up John Murphy because we’d been discussing water heater options the week before. John worked with me to get the heater I wanted (even though it wasn’t a brand they usually install) and had the job done by one of his crews by 5:00 the same day!

Murphy’s Plumbing (Charles F. Murphy Inc.) has done various work for us over the last 10 years maybe more… From fixing a broken water line in our front yard, installing a water heater, helping us with various plumbing needs, which the latest was installing a toilet. Always professional, always responsive, always great work/​results.

I was sent here by another plumber who told me they kept a large warehouse of left over parts. I needed to replace a handle on my daughter’s bathroom sink faucet. As it turns out they didn’t have my part, but they took a lot of time to look up the manufacturer’s phone number for me, go on line and find the specific part number and suggest I call them because they might send me the part for free. I did, and they will. Charles F Murphy has earned by total loyalty and a commitment to refer everyone I know with a plumbing problem to them. They could have just sent me on my way, there wasn’t going to be any money in it for them once it was determined that they didn’t have my part, but they went the extra mile and well beyond.

A water main leak is one of a homeowner’s worst nightmares: there is no way to tell where the leak is until you begin digging up your yard, and the bill can run to several thousand dollars.
Needless to say, when I discovered I had a leak (tipped off by an unexpected $ 400 water bill), I did my homework to find a reliable and trustworthy plumber. The best referral I got was for Charles F. Murphy, a long-​established family business in Frederick. The same day I called, John Murphy came to my home and assessed the situation (in so far as that’s possible with a leak that’s six feet underground). My anxiety about the potential cost and the destruction to my yard was obvious, and John went far out of his way to make me feel confident about the repair. He easily spent an hour with me: explaining the procedure, what the unknowns were, and presenting me with a couple of cost options for the repair. He even showed me samples of the pipe they would use. By the time John left, my misery had dissipated, I had a quote for service in my hand, and his team was ready to begin the next day.
As it turned out, my leak was near the house (as John suspected), so the damage to my yard was minimal. The crew helped me move some of my plants, dug the smallest hole they could so as not to disturb my garden, made the repair the same day, and then after the inspection, they filled the hole, sprinkled grass seed where the backhoe had been sitting, and laid straw over the seed. Can I just say how thrilled I was at this attention to detail?
The repair was quick, the price was fair, the payment terms were generous, and the entire crew provided superlative customer service. I can’t say enough good things about CF Murphy, and I would hire them again in a heart beat.