Cabinets To Go

If there was a zero star option, this place would get it. I have seriously rarely had such bad service. Now me and my mother know nothing about cabinets so naturally we thought that the salesmen at Cabinets To Go would have some valid input. We enter the store and the man is just sitting there. He comes over to help us and within 30 sec gets a phone call and completely abandons us. We waited for him to return for 30 min after we asked for assistance.
All I look for in a shopping experience is competent employees. If I pay you for your service than I want my money’s worth. I cannot believe you have four stars. I’ll be taking my business some place where there aren’t oblivious wastes of life working. Good day turd

I just needed a few cabinets for a small rental unit. I had my measurements and Tyler quickly put them in his computer and gave me some quotes for different styles/​sizes. I’m a visual person and he was able to put everything in his computer and give me a really cool image of what it would look like! SO helpful! He also gave me some great suggestions on how to save space too. My experience was so great I didn’t even shop the prices. Showroom is simple and not overwhelming which I like. Rob was working with another customer and he seemed really knowledgeable and helpful as well!

We walked in there unsure of what we wanted and IF we even wanted to get cabinets from them. Still, Tyler was super nice and gave us more than enough info. A couple of days later we returned and this time spoke to Rob. He was awesome. He worked with me despite my horrible measurment estimation drawing on cardboard. He gave me advice as to style and color that would go along with my floor. Within 2 days he had the design done for me and was very thourough in explaining everything and answering all of my questions. We went in to put in the order and Tyler was once again very helpful and great with us. We are still waiting for our cabinets as it is to take 2 weeks to come in from CA. But, so far all is great. Will update my review once everything comes in.
***3/​28/​16 Update***
Our cabinets came in! There was some miscommunication with cabinet sizes and a cabinet missing, but Tyler and Rob have been very helpful. Just comes to show that you need to ALWAYS DOUBLE AND TRIPLE CHECK!
Needed some extra hardware and they had it for us. Our issue is that we’ve gotten the newest model/​color of cabinets and they arent as easy to get as the others. Besides the mistakes on both of our parts, everything has gone smoothly. We are working together to make it all right. Unfortunately, my kitchen won’t be finished by the time i need but at the very least i have no major concerns or complaints.

Staff were knowledgeable, available, and really went above and beyond to make the purchase of both my bathroom vanities and kitchen cabinets a delight. They took their time in explaining the various options — as well as drew out several versions on the computer so I could see what things actually looked like! I really appreciated the patience they had with me as I made up my mind related to the various design options; moreover, was grateful for their high level of expertise in kitchen and bath design.

Stopped in before we were ready to purchase and Tyler explained everything to us. He helped guide us in the right direction bc I have anxiety when there are too many choices! He was knowledgeable and super nice! Even though we weren’t ready to buy at the time and told him this, he didn’t treat is any differently. After closing on the house we headed back in and Tyler designed us a wonderful kitchen! Pricing was great and experience was smooth. I of course am only reviewing on my ordering experience, but fingers crossed things will be as smooth when the order arrives. Lead time is 10 or so business days. I will post some before and after pics and update my review when the project is complete! Thanks Tyler!

TL;DR version: The employees that used to work there were terrible. When Tyler Roblin (Store Manager) and Tim started working there in October 2015, this store is COMPLETELY DIFFERENT and I would recommend using them (as long as you deal with one of these two individuals).
We started our kitchen remodel project in August of 2015. We chose Cabinets To Go because their sales staff was friendly, the cabinets were a very good value for the money, and the ones we wanted were in-​stock in their California distribution center and would be available in a couple of weeks.
In September, as the cabinets started to arrive, that’s when the problems started. At some point during the sales process, as we went from one version of the quote to another, some quantities of cabinets magically changed (one went up, one went down) and some accessories disappeared. In hindsight, I could have taken a fine-​toothed-​comb between versions X and X+1 of the quote and made sure that only the things we asked to be changed were changed. We had ~26 items come in in a single delivery, and everything on the delivery manifest matched the latest sales quote. It wasn’t until after delivery and we started installation that we noticed these problems, as well as two additional ones: One of the cabinets was damaged, AND one of the accessories (glass doors) was on back-​order for 3 months and no one mentioned it (it wasn’t until I asked the store about why the glass doors weren’t in the delivery that they told me they were back ordered).
Here I was, looking at a major delay in my kitchen remodel. At this point, I was prepared for a long, uphill battle with customer service to try to make things right. Fortunately for me, there was a wholesale change of personnel at the store, and the process was MUCH better than I expected.
I started working with Tyler and Tim, and from the get-​go, they did EVERYTHING they could to make things right:
* For the extra cabinets and the one that was damaged, they took them back without hassle
* For the missing accessories, they hunted down where they could find the missing ones. They didn’t just consult their own stock and the California warehouse, but started calling all other Cabinets To Go locations throughout the country and offered to make arrangements for things to be overnight-​shipped directly to my house (even one offer for them to personally drive to another store, pick up the accessory, and drive it to my house just to make sure it would be there in time for install the next day).
* For the missing glass doors (and the fact that they didn’t give us any notice that they were on back-​order for 3 months), they started checking in on their status for me and started giving ME updates (instead of me having to call the store and ask). They were PUSHING information instead of me having to PULL it — that’s how customer service should be.
* In all things, they looked for solutions and actually put in the leg work to make it happen. They DIDN’T use the airline strategy of saying «I’m sorry for the inconvenience, here’s $ 100 off your next cabinets order» and pretend that’s good customer service.
In summary, with the old employees I would have given them another 1-​star review. With the new employees, I would have given them a 5-​star review. Put them together, I’m giving them a 4-​star review.
My advice to potential cabinet buyers: Cabinets To Go is a good value for the money. If you can work with Tyler or Tim, you’ll be in great hands. Anyone else, it’s a gamble.

ABSOLUTELY HORRIBLE SERVICE… was quoted 3 – 4 week lead time, failed to tell me that one cabinet was 11 – 12 weeks lead time.
When once cabinet came damaged it took 3 – 4 days for their claims center to respond. When I had the pleasure of dealing with their Regional Manager I was told a new replacement cabinet was being driven to the store by someone out of their Norfolk office only to have the local manager tell me that the cabinet was flown in overnight from their distribution center in California… these guys are so horrible they can’t even get their lies straight
Takes anyone in this company hours and days to respond to emails, when I confronted regional manager his response was «I am not their only customer» it’s great to know that’s how they value a paying customer.
AVOID, AVOID, AVOID!!!