Budget Car Rental

This company is charging me for an extra day and unclean truck fee and the charges are inaccurate. Customer service refuses to work with me to resolve.
I picked up the truck on ¹²⁄₂₇ at 11AM and returned in on ¹²⁄₂₈ at 10:30PM. They charged me for an extra day and an unclean truck. When I confronted both the rental location and the national customer service line, they told me that the charges had been validated and they would not be issuing me a refund for the extra day. Also the truck was clean as I swept it and cleaned the cab. When I asked the location to view the surveillance tapes to prove the truck had been returned when I said, they told me to contact the customer service number. I did, and they said that the rental locations are private businesses and I would have to contact the location. No one was able to give me a straight answer. Finally someone at the national customer service facility said they would reach out to the rental location for the surveillance tapes and they would respond in a few days. 6 days later I still heard nothing. When I requested a status, they said that the location confirmed that the truck was not returned when I said it was and the refund would not be issued. I asked if anyone at the national customer service line had viewed the tapes to confirm. I have had no response from them. I also requested a situation number to escalate my complaint and I have yet to hear from them. This company has lied to me from the beginning and they are refusing to work with me by simply ignoring my requests.

We were refused service from this location and not given a reason why.
My girlfriend went in to pick up a car she had reserved online and George Amoah (the owner of the franchise) said he needed further identification from her but would not share what was needed. Instead, he refused to rent the car to her. When I volunteered to rent the car in my name and he said flat out «I’m not renting the car to either of you». We were completely shocked. Was it something we had said? Did we not look like responsible people? For what reason could he just deny us a rental? Both of us have rented from Budget (sometimes for months at a time) with no issues.
I demanded to know why he was refusing us service and he said he didn’t need a reason. Needless to say, things got heated very quickly after that. His refusal seemed intensely personal. We were both shaking with anger. It was such a disturbing and upsetting experience. Avoid at all costs.