Bright Now! Dental

Terrible experience! My husband had an oral surgery scheduled for this office, and when I called the day before to confirm, they said it had to be cancelled. I was disappointed they hadn’t called us, but when they read me the contact number, it was totally not our number! Then when trying to find an alternate date for my husband, they were very condescending and unsympathetic. I spoke to Diana on 1÷28÷2016, and she couldn’t have been less interested in helping us. In fact, when I took issue with the next available date they had (which was a MONTH later), Diana told me that, «no one else has a problem with rescheduling for this date.» She continued to be rude and proved to me that this was NOT the office to go to if we wanted sincere, helpful, and professional dentistry. I quickly cancelled my two sons February orthodontist appointments. I do not want to have to work with this office – they came across as low rate. I feel bad for the dentists who contract them to handle appointments… I would’nt want my professional name wrapped up in this mess of an office!

Scammers! Complete scammers.
I go in for a broken tooth, they tell me my options. Instead of having the tooth removed I pick the root canal then crown option. As I leave they quote me how much the porcelain crown will be after I get my root canal done. It was going to be around $ 400 out of pocket. Ok fine. Could be worse. I get my root canal done, I come back and they said they didn’t quote me a porcelain crown but a regular one and a porcelain one will actually be $ 700 out of pocket. I said wtf you quoted porcelain before but they said it was different and I stupidly said ok. After spending an hour on my tooth they now said I had to get a crown lengthening and they didn’t give me an exact quote but it would be $ 100 – 200. I said ok, scheduled the appointment and as soon as I was numbed, they came in and said it was going to be another $ 400! So now I’m hopped up on epinephrine while finding out that I’m paying double what I thought I would be paying FOR THE SECOND TIME! So now that’s twice they quote me one price and basically double it when I come back!
I haven’t had a whole lot of dentist experience, but quote me one price and stick to that price. It’s shady, they’re shady and I’m never coming back. I was forced to finish with them because of my insurance but I’m upgrading ASAP. What started off the overall price as $ 400, then $ 600 for the added procedure, then turned into $ 1100!!! Just because they said so? Criminals.
On top of it all, during one of the visits she nicked my tongue! Then had the audacity to say «it got in the way». Uh no lady. My mouth is completely numb. While I do what I can, it’s your job to make sure you don’t freaking maim me. So then my tongue had sores on it for a week.
I have to go there one more time to finish up and I’m tempted to tell everyone in the waiting room to RUN! RUN WHILE YOU CAN!

This place is the worst. They are scammers and use scare tactics to pressure you into performing services you don’t need. We would have never used them but we had no choice with our terrible insurance at the time.
To start, my wife and I scheduled cleanings and came in for our appointment. When we arrived, we were informed that there would be no cleaning and only an evaluation to determine the proper treatment plan. Let me reiterate, when you schedule a cleaning and show up, you will not get a cleaning. They will give you a consultation (that you pay for) to «determine the kind of cleaning you need». Sorry, but that’s a bunch of BS. If I came in for a cleaning and needed a periodontal treatment, tell me then and adjust the treatment as needed. Instead, we received a treatment plan for my wife at something like $ 6k and mine was like $ 14k. I AM NOT KIDDING.
I should have ran away considering everything that had already happened but I wanted my cleaning since we paid for the insurance. My wife did not feel the same way and paid out of pocket to visit her prior dentist.
Once I came back for my cleaning, I was told that I needed the periodontal treatment which was like $ 400 more than my insurance would pay. Even though I had to sit through an insane evaluation the week prior, I was never told I needed this (and have never needed it before). Again, I should have ran then but I sucked it up and paid the fee after they told me that I would have to sign a waiver and they couldn’t see me again in the future since I refused treatment. I’m embarrassed to admit that the high-​pressure sales tactic worked and once my «treatment» was done, I was asked if I wanted a regular cleaning as well. Seriously??? That’s not even included???
On my way out, they tried to hard sell my again on the $ 14k treatment and brought me into a side room to discuss it. Now, I have a few crowns from an accident when I was younger, but have only had one cavity my entire life. Conveniently, they said I had a cavity on every single crown in my mouth. How do you fix a cavity under a crown? You can’t — at least without removing the crown and putting a new one on. They would not fool me again so I asked for my x-​rays and left. They were not happy about that.
My wife and I both had second opinions after this. My wife did need to have a filling repaired with a crown but I had nothing wrong with my teeth. I couldn’t believe the balls of these liars to give me a $ 14,000 treatment plan when there was absolutely nothing wrong in my mouth. In fact, the other dentists said I did not even need the periodontal treatment these liars had just performed.
Seriously, stay away from these guys. Your wallet and mouth will thank you.

Honestly am not even sure where to start. Like most people I have a super busy work schedule and it’s not easy to leave early. I made the latest appointment they had for a CLEANING. I made an appointment for a CLEANING. There was no question on this. I leave work early to get to my appointment and when I am completing the paperwork I am asked to sign something acknowledging I won’t receive a cleaning on my first visit. I immediately bring it to the front desk and tell them I am confused because I am here for a cleaning. They give attitude and maybe I was giving them some too~ but bottom line they explained they use a call center to make appointments and sometimes they forget bright now does not do cleanings on initial appointments. I am quite annoyed. I decided to stay even though I regret that now. I wanted for 50 minutes to be seen! Then I had the most painful xrays ever. I have never felt so cut up after. Then i saw a dentist who approved me for a regular dental cleaning at my next appt. She wasnt friendly or anything special. I am able to get in for a cleaning a month later. While I am seen on time this time, I was soooo dissatisfied with my cleaning. My teeth don’t feel clean and I just had my cleaning a few hours ago. When the hygienist started cleaning she said «oh, has it been a long time since your last cleaning? ?» RUDE. Dont insult me and look at my dental chart! Wasn’t that why I was here for 3 hrs last month!!! she really made me feel uncomfortable. Anyways… they want to take my wisdom teeth, but I gave them 2 chances and I wont be going back!

Nice place. Good doctors. Kinda long wait even with appointment. Still a pleasant experience.

I think this is the first time I leave a review on Unilocal but my experience was so bad I want to warn people about this place. I don’t have dental insurance so when I got a postcard with the Bright Now «offer» of x-​rays, check-​up and cleaning for $ 29 I took advantage of it. When I checked in I asked them is it really $ 29 for everything? They said yes, unless you have gum disease. Then you’ll need a deeper cleaning and that would be more. So I went ahead and had my x-​rays done and after the x-​rays, they make you watch a scary video of what can happen if you have gum disease and don’t get it treated. Then they did a check-​up and of course they told me I had gum disease plus I had several cavities and needed fillings, etc… I freaked out and asked them how much it was going to be. They told me it was going to be $ 1500! I said I couldn’t afford it at that time. They gave me the number for the University of Maryland School of Dentistry that offer dental services at more affordable prices. I went to UMD. They looked at my x-​rays, checked my teeth and told me I had absolutely no problem with my teeth. I just needed a regular cleaning for $ 60! So I guess at the end Bright Now did something good by giving me the number at UMD. Besides that they are a bunch of liars that just want your money.

I’ve been coming here for a couple of years, there has been a lot of turn over in the front office but the new team seems to be much better. They take the time to explain the treatment plan and answer any questions.

I only rated this place 1 star because they are friendly and the facility is nice.
But I would definitely not recommend this dentist. After doing a full consultation on my teeth. I was told I had cavities, I needed a DEEP cleaning, and I needed a bridge placed immediately. The dentist kept stressing the bridge as if my teeth were getting damaged by the second. Mind you as a general dentist. she suggested I bypass filling my cavities and go straight to the bridge. I ended up allowing her to do the bridge first… and. month later I got a new job and my insurance changed… so with that came a new dentist. In retrospect she was after the money which is why she pushed to do the bridge first (mind you my bill is currently in collection).
My new dentist asked y she did the bridge on my 2^nd back molar and neglect my impacted wisdom tooth, my 4 cavities, nor clean my teeth. And to top it off… I didn’t even need a deep cleaning! Smh. just writing this makes me mad.
I wish I had gotten a 2^nd opinion. Now i have a 2k bill in collections and painful sensitivity where my bridge was placed. Be careful people!

worst dentist in town. i knows its a cardinal dental rule to not go to a chain vs an independent, but we had to for insurance purposes this year. they try to up sell everything and make you feel like you do a terrible job with taking care of your teeth (which I dont).
terrible…stay away. go to Dr. Bell.