Autobody Dimensions – Frederick

I took my Ford Fusion to another body shop and they said the paint job could not be matched. I took it to Autobody Dimensions and they matched it perfectly. You can not tell where it was painted. I am THRILLED with their work, they office staff is as wonderful as the guys in the shop! HIGHLY recommend!

I just want to say that I am EXTREMELY DISAPPOINTED with AUTO DIMENSIONS BODY SHOP.
They are a select service for Statefarm Ins Co. I had several grievance’s with this Shop.
First– I was told that the work could be done as soon as possible. My vehicle wasn’t really drivable and had to get repairs made promptly. Two days later, (Wed) I called and said I was bringing it in. They informed me that my parts weren’t stock items and it would take 5 days for them to get parts.
(2005 Pontiac Grand Am) A pretty basic vehicle. A hour before that, I had called Enterprise to secure my rental. Enterprise had one car left and it was for me. ALSO, the next day Thurs I had to pick guest up at airport and needed a reliable car. So long story short, I had to pay for 5 days out of my pocket. I needed a car, Auto D didn’t inform me about ordering a part which threw me back a week and Enterprise couldn’t give me car for Thurs and then return and pick up on Mon when parts were in. Next time when a customer asks when work can be done, TELL THEM ABOUT ORDERING THEIR PART.
Second, i had clothing items and a jacket on my backseat and Auto D took a white trash bag and PUT EVERY LOOSE ITEM THAT WAS IN MY CAR, in that bag, including a ashtray, a thermos of half-​filled coffee, and trash and all the CLOTHES AND JACKET. The coffee leaked out all over and ruined every piece of clothing and jacket. I told the office manager what happened and she didn’t even apologize and said, «oh really?» and that her guy wouldn’t do that.
Third, when I picked car up, got home and noticed a headlight was out on the same side as damage. So I call and go back to get it fixed. They fix it a second time and I got home and light out again! It was New Years and no one would stay late to fix it. In fact the guy said, «if you get pulled over its just a warning ticket. I said, it’s New Years Eve. Are you kidding me? Then he said that he could give a shit. Wrote way to much and have more but not gonna type it! THE EMPLOYEES ARE ARROGANT, SELF ABSORBED PEOPLE WHO HAVE, NOT ONE SINGLE CUSTOMER SERVICE SKILL. I’m taking this matter to the top! Thanks for hearing me people!!!

I think one of the qualifications for a good body shop is understanding your customers.
More to the point, when you have a guy calling you daily about his 3 month old vehicle that was hit by a deer, you humor him even when he nitpicks and has 3 – 4 minor issues with your original attempt to fix the car that delay the repair yet another week. Even when the customer asks you to take digital pictures and consult a web forum. Even when you have to go back to his insurance company and explain that they’re just going to have to spend a ridiculous sum of money to clean up a minor cosmetic detail, you do it because your customer wants their car back just the way it was before it was damaged.
Autobody Dimensions does all of this and then some.
It’s just a fantastic shop. I’ve now taken two vehicles there through my insurance and they have made every attempt to make me a comfortable, happy (albeit neurotic) customer. They don’t complain. They do fantastic work and if for some reason you aren’t happy, they’ll keep on working until you are 100% satisfied no matter how long it takes.
As long as I’m in the area, I’m never taking my vehicles anywhere else for bodywork (much to their chagrin, I’m sure).