A2B Elite

We contacted A2B Elite Moving Services for help with a recent move. My brother was relocating from Lewisburg, WV to Martinsburg, WV for school and we needed a couple of movers to meet us at his new apartment in Martinsburg to help unload his Uhaul. His new apartment is on the 3^rd floor and has 2 flights of stairs leading up to it (his old rental was on the ground floor so moving in and out of there was a piece of cake). I needed a couple of movers to meet us at the new place and help carry his furniture and belongings up the 2 flights of stairs because my husband and father (who were also helping with the move) have bad backs.
Ewa (the owner of the company) responded very quickly via email to my initial request for a quote and said that he’d be happy to take care of this for us. We agreed on a price and I sent Ewa all of the pertinent details (address, day, time, contact info) via email. He confirmed our appointment. I sent a reminder email on the morning of the move and again included both my and my husband’s cell phone numbers in case there was any delay. Ewa promptly replied and confirmed that they would be there on time to help us with the move.
We arrived about a half hour before the movers were scheduled to arrive at 4:00 pm. When the agreed upon arrival time passed, I started to get nervous. After they were 15 minutes late, my husband called Ewa to let him know that his team was late and he said that he would call them to see what the delay was and call us back. He did not call back so after another 15 minutes, I tried calling and left a voicemail. Once they were 40 minutes late and after several additional calls that went straight to voicemail, we decided to start moving the lighter items from the Uhaul ourselves and I left Ewa a voicemail to that effect.
He texted me at 5:05 pm and said that they were en route and had had a flat tire. I texted him back and asked how far out they were. He texted me back and apologized, saying that he was on vacation in the UK. He restated that they were on their way and would take care of it for us. I texted again and asked how long until they would arrive. By this time, we had unloaded half of the Uhaul ourselves and only had heavy items of furniture left.
At 5:10 pm, I texted him that his movers were over an hour late, who knows how far out, and we had unloaded half of the truck in the interim and that I wanted the price cut in half for the inconvenience and the work that we had already done. I texted him again at 5:26 pm and asked how long until his movers arrived since I had told everyone to hold off on moving any of the heavy stuff because the movers were now on their way. Ewa texted me back 20 minutes later and said ok (I have no idea what he meant by that one word response). I texted him back and said that the movers were still not there and requested an ETA. He never responded back so we schleped the furniture up the 2 flights of stairs ourselves since my brother needed to return the Uhaul.
They never showed up and there was never any additional communication from Ewa or his team. I am appalled by the horrendously awful customer service we received from A2B Elite Moving Services and owner Ewaoluwa Adekanmbi. I would caution anyone thinking about using this company for their move to run far, far away. This was an incredibly frustrating experience for us, not to mention physically painful for my father and husband who had to pitch in with the move despite their bad backs. The communication was abysmal. I understand that things happen (such as flat tires) but at no time did anyone from this company proactively reach out to us to let us know that there was a delay even though I had been sure to provide multiple cell phone numbers multiple times to Ewa. We had to track him down and he stopped answering our calls after the first call from my husband. He chose to text us instead, which was cowardly, in my opinion. Lesson learned. This company is undependable and will leave you in a lurch.