40 West Auto Care & Towing

Lied to me and left me adabdoned on the side of the road. Wouldn’t use the if they were the last tow company in Frederick! Horrible customer service!

My car broke down in I-​270 on our way to a hockey tournament, and the guys at 40 West were able to respond quickly enough to get us back on the road in enough time to get to the game in Hershey PA. They were fast, friendly and helpful — both the towing and repair service staff. After determining the repairs cost more than the car did, we had to figure out a way to get rid of it. We thought we’d have to get it towed back to northern VA to do that, but they suggested we donate it to a local trade school with an automotive shop. It was a super easy process, so they saved us time and money with this option. Highly recommend them if you ever need a tow or repairs in Frederick area or surrounding area.

Not happy with my experience here at all. I decided to go with them because they had been recommended by AAA. First, they need to work on their communication. I would like a status update by the end of the day on my vehicle. I don’t need to know all the details but a quick, «hey we didn’t get done your truck and we will be working on it again tomorrow» would be nice. Second, some of the problems seemed suspect. They would give you a problem but if you disagreed with it or asked for a cause and they couldn’t really describe it in a clear way. I actually think that a technician there made a mistake hooking something up in my truck and then they turned around and blamed me for the problem. Finally, I got my truck back and then a few nights later realize the tail lights, cabin lights, speedometer, and multiple other things aren’t working. This was over the course of a week so maybe they were just tired of dealing with it but I cant believe I got a vehicle back with so many obvious issues. I will not be going back here and I also looking at filing a complaint with AAA so they can investigate if they want to continue recommending this facility. I am usually not one to complain or make a public statement like this but I just couldn’t hold my tongue.

My wife recently got her car got stuck in Gambrill State Park and 40 West Auto Care & Towing showed up within 20 minutes. They have helped me more times than I can count. I have also used them for general repairs and cannot say enough about the quality of their work and professionalism of their staff. Also, there location is super convenient and their shop is one of the cleanest Iv’e ever been in with a comfortable waiting area. I would definitely recommend!

This is the 2^nd time I have been here. Both times were 5 star. Fast, efficient, and friendly service. The price is fair for the service performed.

AAA call answered super fast. Friendly guy hooked us up with a new battery and got us back on the road in no time.

I had a blowout on 70 West and no spare. The state police called 40 west for me. They showed up right on time. Kyle, who helped me out, was courteous, helpful, and alert (even though it was 4am). The quick ride to a solid tire shop was really inexpensive, even though AAA had tried to route me to a repair shop that was out of the way and doesn’t sell tires. Would recommend to anyone. A++

My muffler fell off and was dragging as I was driving down I-​70 late on Christmas night. I was totally unfamiliar with the area, so I put my blind faith in the nice MD state trooper who called 40 West for me. Although a 45 minute wait was long from my perspective, I thought it was a very good response time for near midnight on Christmas. Since I was far from my origin and destination, I was expecting to get towed and then to have to find a hotel room for the night. Instead, the tow truck driver was able to use some chains to hold my muffler and exhaust off the road. This allowed me to complete my trip that night. Considering that they could have made much more money off of me by towing and then doing a full repair the next day, I thought this was extremely honest behavior and worthy of my first Unilocal review.

I have AAA and I have used their service many times. Tonight my son locked his keys in his car and 40 West showed up pronto. The driver was very nice and knew what he was doing.

I can not say enough good things about this business. The mechanics are tops and John the Supervisor really knows his stuff. I like the way he explains things on the phone so you can clearly understandind the problem and the people here do not make out like you are stupid, thanks! The people at the front desk and Bev and Arnold are so polite, nice and helpful and make you feel at ease.
Keep up the good work!

Took my car there last summer. they apparently did work that I could have had done free with the dealer (catalytic convertor that is covered by the federal goverment) I didn’t know about it… they did and the dumb manager told me about it afterwords and did not even try to discount or fix the situation. the kicker is the manager lied after the fact and changd his whole story making me out to be a liar… Big waste of money and no attempt to even remedy it. take your vehicle somewhere else.