The Home Depot

Go to Lowe’s the appliance service people are better they will call you back if you have problems. Home Depot’s service stops right after you pay for what you buy, especially appliances.

It’s a smaller Home Depot, right down the road from my office so it is extremely convenient for me. It’s a quick in and out so I am here quite often. Nice people that work there, for the most part helpful. since it is smaller it’s selection is less than the larger stores.

I went in to return something on a Friday December 4^th around 530 or so. Despite the holiday season approaching it was kinda dead. I was looking for a plant hook – something to mount on the wall and hang a plant. Bob in electrical was nice enough and tried to help me but not his specialty. He directed me to customer service where a lady there called someone and I was told they were «on the right in the greenhouse». It was dark and despite that I didn’t see any plant hooks. Back to customer service lady. She beckoned Joe from the greenhouse. I greeted him and he just blankly looked at me. He had no idea if they had them or not and clearly wasn’t going to help me. I gave customer service lady my items for return and told her that I was done trying to get help. She couldn’t have cared less. I wish I had gotten her name because she should definitely NOT have such a position. Terrible experience. I’ll be going to Lowes. Thanks to Bob in electrical for trying to help me.

It’s not the biggest home depot. It doesn’t have the best selection. But it is the most convenient Home Depot, or at last for me. I don’t have time to always shop around so I utilize their buy online/​store pick-​up option very frequently. Rachelle at the pickup counter along with the others Ive dealt with have always been super nice and helpful. Everything is ready and pick up is a breeze. Returns are always painless and hassle free. If you have a smart phone, get their phone app. Locating items is a breeze and you’ll enhance your buying experience in/​out of the store!

I go to this Home Depot quite often. Most of the time everyone is very helpful and goes above and beyond. Yesterday I went to purchase a gas grill. I was out by the grills for 20 minutes as the sales people went out of their way to help the MALE customers purchase grills. When I would approach with questions while trying to make my selection they looked at me like I had 6 heads and proceeded to go find a male customer. Pissed me off. Today I will be going elsewhere to get my grill. I don’t think this is typical behavior at this store but there should be some reminder training that woman buy grills and such too.

Would not allow me to return gift cards that I purchased the day before. Yet you can return anything else you buy from here. Makes no sense. Once you put your money in they won’t return it without taking somethimg for it. No wonder their business model thrives.

Ordered the carpet last Wednesday July 23, 2014. I asked when the carpet would be installed. I was told the carpet had to be measured, OK. Guy came the next day measured. Asked him when will the carpet be installed. He said 72 hours after they gave me the quote. When would I get the quote? Of course the next day. I received a quote late Friday that was much higher than the quote in the store. Had to go back to Home Depot on Saturday and asked to see the quote. After 20 minutes, I was finally given the quote. I noticed the wrong price per square foot was on the quote. Carpet was on sale but the quote was based on the old price per square foot. It took over an hour for the sales person to figure this out. She kept saying it was a reduction. No it was the price on the carpet, the display was within eye site. Took a manager coming over to «Make the change». No apology. OOPS.
Had to go to customer service desk to pay. Here we go again. Wrong price on the carpet need to get «the same manager» who took 20 minutes to show up to do the same override as if the price was being reduced. 4 days into this debacle. Again I asked, «When will the carpet be installed? 72 hours?» I ask. Manager says the 72 hours on the signs refers to «72 business hours». Funny it does not say that on any of the signs. 3 days later, it’s Tuesday. No one from Home Depot carpet install has called. I have no idea where my 72 hour carpet install is a week later. Getting ready to go back to the store, file a complaint and cancel the order. Do no go to Home Depot for carpet. It is a waste of time.

I just wanted to express our appreciation and gratitude for an employee at your E Whiteland/​Frazer, PA #4119 store. Joe in the lumber section was amazingly helpful, incredibly nice, extremely skilled and knowledgeable, and he certainly went above and beyond to help my wife and I choose/​cut lumber for our new bed frame. He’s the best Home Depot employee we’ve ever encountered and he should certainly be given a sizable raise. I wish all employees across the country were of Joe’s caliber.
While I’m at it, I’ll add that this Home Depot location is almost always a clear cut above the other locations we’ve visited. I’ve gotten incredible customer service in nearly every section of store #4119 at some point, but I can’t say I’ve ever been quite as impressed as I was with Joe in the lumber section tonight. I hope Home Depot does whatever it can to keep employees like Joe happy, healthy, and well compensated, as they are a rarity in today’s world. If Home Depot employees accepted tips, I would have happily given Joe $ 50.

Like most Home Depot stores I’ve been to, there was helpful staff right near the entry to point out the aisle for what I needed.
So, if you’re in need of some orange cones, this is the place to go… Also good for plants, soil, wood (they’ll cut if for you if needed), nails, allen wrenches, keys, etc.
happy shopping do-​it-​yourselfers!