Sophisticut Hair Salon and Day Spa

Extremely disappointed. I should have known when the owner answered the phone and had a bit of a snippy attitude not to go there today. I had gone in the past and the lady did a WONDERFUL job. I don’t get haircuts frequently so it’s been a while since I had been there. When I asked if this lady was still there they very shortly told me no and made me an appointment with another lady. Since I had done this with them the first time I thought it’d be ok. Boy was I wrong. I even had a picture of exactly how my hair was done the last time I was there. I told her my fear of how I didn’t want it to look by how it had been done in the past. We got done and it looked EXACTLY how I had told her I did not want it to look. I apologized to her because I didn’t want to hurt her feelings but it is horrible. It is the perfect picture of how I was scared it would look. At no point did they offer a discount or offer to let someone else fix it. Next time I will put more effort in finding the other lady and I will not be going back to this place. (Unless I choose to go to the nail lady… I have seen her work and she does great). I feel the need to add that I have rarely had a haircut I didn’t like nor have I ever asked for or received a discount for a hair cut for not liking it. I will also add that the lady was very nice but instead of attempting to offer any solutions I feel her and the others tried to convince me it was what I asked for and that I looked good. For the record… it does not look good and I’m embarrassed to go out until it grows out a bit and I can get if fixed