Pet Care Specialists Grooming Salon

Used to be great. Not anymore. Kristel is gone, as well as her replacement. Tack on to that the vet bills required to take care of whatever infection your pet contracts, and it’s far better for both of you to find someone or somewhere else.
Update: Pet Care Specialists has since closed up, and even the web site is offline. Unfortunate what happened to this place all the way around… animals, employees, and customers alike. Leaving review up for posterity.

I love these groomers !! I have taken my dogs, my daughter’s dog and mother’s dog here — from a Komondor to Chihuahua to Bichon Frise to Cavalier King Charles to Lhasa Apso — for YEARS !! Always greeted with a smile and attention to how I wanted them done that day, rather than according to the card… Their specific instructions are that they will call YOU when almost ready so you can make the trip over and the dogs don’t have to wait for me any longer than necessary. I don’t know how this other «reviewer» had such a bad experience, except for the fact HE was probably the problem and not them. Rude begets Rude in my book !!! *****

We absolutely love this salon! The receptionists are always very friendly and helpful. The groomers are knowledgeable and flexible and very reassuring. The staff always treat the animals as if they were their own. We’ve never had a problem leaving our pets there! We understand that our pets are not the only ones there and that sometimes it takes a little longer for them to be done! Quality over quantity I always say :) if you want a quick brisk job done where they could care less go to your local pet shop groomers and leave the appointments at Pet Care to those of us who love our pets. I will always bring my furry children to Pet Care Specialists!

This place is awful. The employees have an attitude and the manager is terrible. I left my 6 month old dog there at 8am and they said it would take 3 – 4 hours and then I could come pick her up. At 3 pm I was still waiting and I called and complained that my dog wasn’t ready and they were completely disrespectful and couldn’t have cared if my dog was there for 7 hours. They then told me they hadn’t even started grooming her yet. I was of course really mad and they told me I’d get a call when she was ready. Which was almost 2 hours later. When I went to pick her up I got in an argument with the lady manager and one of the male groomers refused to give me my dog unless I apologized for my rude behavior. And when I refused to apologize because I didn’t do anything wrong the guy glared at me and said I had better watch my back if I come anywhere near the Walmart where this grooming place is. I threw the $ 53 at the lady and watched her pick it up off the ground. I will never go back
. If you want a much better experience go to holistic pet on Carothers parkway. I went there with my 2 dogs and my moms 2 dogs and it took only 4 hours for the 4 dogs and it was considerably cheaper for 4 dogs vs $ 53 for one 6 pound dog at pet care specialists.

On August 25^th, 2012, my mother and I were walking inside the Walmart in Franklin, Tennessee, where they have the glass window so costumers can watch the dogs being groomed. After witnessing one of the Pet Care Specialists groomers become very aggravated with a dog that was not wanting to stay still, she hit the dog on his back. When the dog continued to move around, she then very forcefully made him sit.
My mother and I then decided to walk into the front area of the Pet Care Specialists to let the manager know what we saw, and she became very defensive. She told us that «this dog was a 5 month old puppy, and sometimes when a dog is not cooperating you have to let them know who is in charge». After we continued to express our feelings on how hitting a dog is not okay, she stormed out of the front area, and went into the back of the grooming facility. She did not return to address the matter any further.

Absolutely horrible! If you can get the receptionist/​manager to greet you, you’ve caught her on a good day. Expect long delays as they book as many dogs as possible and refuse to feed/​give water to your pets. even after 5 or 6 hours.
The cut my dog got was pretty well done, but they charged me a lot more than what I was quoted and they said it was because my dog is big for her breed. even though they said they price by breed. I feel like this place is just a money machine and in no way holds their clients (both human and furry) in high regard.