Moody’s Tire & Auto Service

The quality of service has rapidly declined over the last year. I had four new tires put on my car in May (they also tried to charge me $ 60.00 for an alignment) one of my tires keeps having a pressure issue. When I brought my car in for an oil change I mentioned the issue and asked them to look into it for me and possibly patch my tire if needed. Hours later, after picking up, my car my tire pressure light is still on. I called 10 minutes after picking it up, after being put on hold for 5 minutes and was told to «drive the car 5 miles» and it «should go off». It hasn’t gone off ONCE, I drive from Nashville to Franklin every day and work full time, it is very hard for me to orchestrate a time to drop off my car/​have my coworkers pick me up/​drop me off before work/​or during lunch. The customer service is apathetic at best and not worth the money or hassle.

As always, Moody’s was excellent. They changed my oil and found the pesky broken off screw in my tire and plugged the hole. They were generous, efficient, and kind during my entire visit. We love these guys.

As soon as I walked in, I was greeted promptly with friendly service. I just needed the basic oil change, tire rotation and inspection and they didn’t try to up-​sell to a «better» oil change. I waited there while they serviced my vehicle and only had to wait about 45 minutes. Upon checking out, i was charged the price they quoted me and the friendly gentleman let me know all the services they offer as well as letting me know that they could give me a ride home if I ever didnt want to hang around and wait. All in all, great customer service and I will be back :)

My family used to rely on Moody’s for all of our automotive needs. Lately, however, their customer service seems to have taken a turn for the worst. Most recently, my car sat in their lot for 9 days without being fixed. When I called to check on it, they seemed bothered by my call. I finally went to get my car, took it to Christian Brother’s Automotive in Cool Springs, and the issue was resolved before the end of the work day. I hate that was once an impeccable local shop that we could always rely on is no longer a place I will even consider taking my car.

These guys truly are honest mechanics. A rare quality. Fast service. They get the job done. Good prices, too. And their recommendations for mechanics who do what they don’t (body repair, etc.) are also honest. This is the only place we bring our vehicles.

Poor customer service! In my 5 minutes there it was apparent how insignificant my business was to them. I had a rude customer cut in front of me, which pissed me off, but I continued to wait my turn. I told the Moodys employee that I was there before that guy and he ignored me. After giving my name and full address I asked if all that info was necessary to repair a tire? He ignore me and asked for my phone number. i asked if he could just please repair my tire. He said he was just following «protocol». Seriously??? No apologies, no alternatives, just going through the motions. I left and no attempt to apologize or smooth things over. I saw the employee in the parking lot give me a rude smirk to seal the deal. So, here I am at Gateway Tire, its nice clean, I was greeted warmly right away and I witnessed an employee, Buster having a personable exchange with a customer. Thank you, Gateway for knowing how important a customer experience is. Moodys, you have a lot to learn, or at least this particular employee.

Moody’s is great. They saved me this morning, after going to Walmart and being told I needed a new tire (had a screw in it). I went in, waited 20 min. and was told that m tire was repaired for only $ 15! Put a smile on my face, believe me. They open up early (6:30 a.m.) and are honest, trustworthy and fine people. THANK YOU TO MOODY’S TIRE!

My wife and I LOVE Moody’s. The service is great, the people are friendly, and you feel like they actually care (especially since we don’t know a lot about car repairs). While I’ve never actually bought the one thing they’re most famous for (tires), I always recommend them to my friends.

We had a flat tire this morning, then after the grandparents came over we discovered the car didn’t have a jack or the thing to get the tire off. So we called the place where i bought the car and they said they were not responsible for «replacing the jack (i know it never came with one).» There review is soon to come, but Moody’s tire came over and fixed my flat. They were fast to respond and found the problem, the valve stem was cracked and was leaking air. Thank you Moody!

I wish all car service places were like Moody’s. True, the building looks a less modern than newer chains in the area and the wait area a little out of date. But they have free wifi and good cool air while you wait — which usually isn’t long. The real reason I like Moody’s is the great pricing and excellent honesty.
Mr. Moody is a man of outstanding moral character and it’s reflected in the actions of all of his employees. They are fast but comprehensive in their work. They’ll be honest about the condition of your tires and car and never pressure you or up-​sell you. If you need new tires, they’ll find the exact tire you need somewhere in town if they don’t have some in stock. They once even tried to talk me out of more expensive tires!