Milford-Franklin Eye Center

Rudest most entitled people I’ve ever dealt with! They won’t discuss the services you want to have until they have your money.

Dr Kaldawy did an excellent job with my eye surgeries. My vision is awesome and I don’t have to wear glasses anymore. I got the multi focal lense and so no reading glasses either. I’ve never had a problem with my appointment scheduling. They call to remind me of my upcoming appointments. I agree the wait time on the day of the appointment is long, but he is worth the wait.

If you have nothing to do with your time and want to be treated like dirt, this is the place for you. They over schedule for the smallest things. I had one of the first appointments of the day just to check my prescription, no drops etc. and it still took over two hours. 5 minutes face to face time and the other two hours just waiting. This was preceded by an earlier appointment that took over 4 hours to get a new prescription. The front office staff in Franklin is horrible and treat the clients as a nuisance. I am amazed that this is allowed to take place and clearly has been this way for some time. Wish I had read the reviews first.

It was as bad as others have mentioned. Because the office didnt schedule my appointment properly, I was there for 2 hours and walked out without a useful prescription. I have been wearing glasses for 40 years, and never experienced anything so ridiculous.

Going here saves me seeing a specialist in Boston, which is great. Dr. Kaldawy and I assume, the other doctors, are experts in their field. Having said that, the overall experience every time I go is just so awful. Kendra is really rude, at the front desk in Franklin. The wait situation is just out of control. I don’t understand the 500 steps and 2 hour minimum visit every single time. It’s a complete nuisance– it’s always unpleasant to call the office for anything. I wish someone would come in and overhaul the operation while keeping the doctors.

This is the worst and most unprofessional office i have ever seen! Office staff is rude and condescending. I will say that Leslie who i had for my exam is aweome!, If everyone here had her professionalism and friendly attitude I would never change Doctors. Whether its the Milford or Franklin office, every time ive been here its for over two hours for a routine exam that takes less than 30 minutes. The Doctor himself doesnt even do the eye exam, they have an assistant do the exam and then they make you wait in the waiting room for what seems like forever, then they call you back in and the Doctor comes in, he talks to you for less than five minutes and then they rush you out. All 3 times ive been here its the worst experience ive ever had. will NOT be going back here again next year. steer clear of this place! oh yeah… when i went for my appointment last year, i showed up only to be told all the doctors appointments were cancelled and nobody ever contacted me about it and i lost a half day of work for nothing!

Go somewhere else– I’ve been a patient for years (convience only) and have had numerous arguments over scheduling. Never had an appointment been on time. Read all the reviews. Find someplace else!

I encourage you to read the reviews before you see Dr Kaldawy. I have never before dealt with such RUDE, unprofessional staff members in my life. This is the Franklin office.
I took my elderly mother there today and when they said allow 2 hours-​I thought it was a medical necessity due to dilation of the eyes. Not so-​they are just overbooked and disorganized.
The secretary sits with her back to you and then chastises you that she can’t see you at her desk. WHY IS THAT MY PROBLEM? I told her perhaps she should rethink they set up of her desk. She basically shrugged when I told her I wasn’t comfortable having my 74 year old mother wait over two hours to be seen. She couldn’t care less. Defensive and argumentative.
I am a nurse at a Boston Hospital and would NEVER DREAM of speaking to clients that way. As far a the doctor… he was more interested in grilling my mother about how she was referred-​rather than her examining her in a timely fashion. TERRIBLE ORDEAL!!! They then tried to get her to book a procedure that was supposedly 5 minutes. They still wanted us to carve out 2 hours due to the wait. The girl that books the procedures was equally as gruff and discourteous!!!
RUN FOR YOUR LIFE!

I should have read the Unilocal reviews before we agreed to be referred here. I’m sure Dr. Kaldawy is pretty good, but the experience in the office is horrible (Milford office). It is a big waiting room, but it was still over crowded (they seem to overbook appointments). We waited at least 45 minutes beyond the original appointment to see anyone. And then what should have been a 30 minute wait (after dilation) turned into another hour+ to see the doctor. And then it turns out that because of a communication issue with staff and the doctor, he wasn’t able to treat her. A three hour waste of time for me and my elderly mother. Apparently a week before he had asked his staff to book a separate appointment with a specialist in another office and that never happened. Then they said they would book it for us and didn’t follow through. I’m glad it was only appointments getting screwed up — I wouldn’t trust this office to handle any medical care.

WORST CUSTOMER SERVICE EVER !
I’ve been a patient here for years. I took the bad with the good, because I was pleased with the eye care, but the service continues to deteriorate with every passing year. No more, time to move on.
CAN YOU HOLD? Remember those words, you’ll experience 10 minute waits (MINIMUM) if you call and say yes to those words, however, that’s just the beginning. They see your number, they will put you on hold over and over again. It’s as if we are bothering them, atrocious!
WAIT WAIT WAITING ROOM — They Overbook everyday. Expect a 45 minute to an Hour wait BEYOND your scheduled appointment — EVERY TIME. If you make an appointment and go DO NOT MAKE PLANS FOR 4 HOURS after your scheduled time, you might not make it.
It’s groups like this that make me wish Unilocal had less than one star rating

I would go else where. It is not even because of the doctor, I have never had a problem with him. The staff there is so rude. I tried making an appointment for a Saturday and she basically made me feel like an idiot because I didn’t know that they only do two Saturdays a month. Trying to find a new doctor so I can drop them. Save yourself the frustration

Been with Dr. Kaldawy for a few years now. He is excellent and has a great manner, no BS. Everything else about his office is terrible. The receptionists are rude, you wait for hours to be seen (that is, they over book and make you wait), the waiting areas are cramped and crowded every time I go there.
So, if you want a really good doctor and don’t care about «the experience» this is your place, otherwise go elsewhere. I’ll stick with them for a while, but open to other businesses at this point.

Went to Dr. Kaldawy for years. Very good doctor but the amount of time you spend waiting is ridiculous. I have spent easily an hour waiting in various rooms in the past. Moved 4 hours away and was just told $ 25 for medical records to new doctor.

If you can plan on waiting 2+ hours to see a Dr. feel free to go here. They apparently book multiple people for the same time slots. When I arrived at 11:10am the Main waiting room was completely full. There were 4 people scheduled for 11:00am and 5 scheduled for 11:15. Not a single one of us was even brought in until 12:30. I wasn’t taken in until 12:45 at which point a very nice staff member did the «initial exam» and then shuffled me to a smaller waiting room inside the office-​about ¼ the size of the main waiting room. (with ALL the same people originally in the larger waiting room.) Eventually I got in to an exam room. I had explained that I was EXTREMELY sensitive to light (part of why my Neuro sent me to him). Dr. Kaldawy was not only NOT understanding that I was extremely light-​sensitive, but he actually said «If you’re going to be uncooperative, you’ve just wasted my time». I wasn’t trying to be uncooperative, but it is VERY HARD to tolerate having very bright lights shone in your eyes while they’re being forced open by fingers. He didn’t listen to what my referring physician had requested, and did not even want to take the time to hear my symptoms. I was given a prescription for some sort of eye disorder that has to do with my eyelashes, but that has nothing to do with any of my actual symptoms. When I asked about the symptoms he said «Well come back in a week then». Beyond unprofessional both front and back of office. I certainly won’t waste another 3 hours of my time.

very unprofessional lady came and took my daughter’s vision test. She cant even speak properly. I dont recommend this place to anyone.

Oh my the staff and doctors are great, my whole family goes there now. My son is home from Dallas and he requests to see Dr. Kaldawy.
Lou Arcudi

Not a huge fan of this place. I’ve been going somewhere in Boston and they are so much nicer. I’ve been going for so many years and it’s one of the biggest in the area. It’s easy to get appointments after work hours but you could end up waiting for 1+ hours for your appointment.
Dr. Hatch is really nice and awesome. I would love to go see him but he’s usually booked and I’m bad at making appointments in advance. The optician or optometrist who sells glasses out front is really nice as well. They were able to explain why its better to pay more for their lenses than to go to Lenscrafters. They have gorgeous frames too but they’re really expensive.
Unfortunately, these nice people do not carry forward to some of the other staff. It’s unfortunate because I’ve heard a lot of great stories from friends and family but I have had bad experiences.
The secretaries and assistants are super unfriendly. I got yelled at when I told them I wore my contacts all day every day, which is why I got them. I’m all for constructive criticism, especially from someone who knows way more than me, but please cut the attitude. I had the first appointment of the day once and I still wait 30+ minutes. It’s a little ridiculous. A friend said it’s due to the fact that they take emergencies but if you do so, please let those of us waiting know so we’re not just hanging out.
They changed prescriptions but they didn’t do a good job explaining to me why. The assistant wrote one and the doctor changed it without looking at my eyes. I felt like I was being prepped for Lasik rather than getting competent treatment. The doctors should take more care to explain instead of rushing you in and out. I understand that they are busy but I deserve equal care. I couldn’t see well with my contacts and I was too afraid to come back for fear of being yelled again. :(Sorry, just didn’t have a good experience!

The doctors are far more competent than the secretaries.

Dr. Kaldawy is excellent. Very warm/​friendly and not a lecturer! Very well credentialled man. Why not have a surgeon looking at your eyes? I stay away from the lesser talented folks when taking care of something so critical.
Steer clear of Louise when you call, though, ask for Lori or one of the friendly assistants…