Massage Envy

I started going here when they first opened and it was the first time in 4 years of getting massages that I ever had to stop the massage and get off the table! Lauren was horrible she pinched something in my neck causing serious pain and I couldn’t turn my head. So they comp my massage and gave me a free one to fix the damage Lauren had done. So I decided to let it slide and kept going here Bc of the location. Now that they are established they are impossible to book. It’s either a month in advance or during the week day at the most inconvenient time. Although the massages have been better the front desk service is still below par!
When I came in for my october appointment they never booked it for prenatal so I couldn’t get a massage. They then booked me a month later and this time I called to confirm the day before, they told me I was all set but the next day at 9am when I show up for my confirmed appointment they tell me my girl called out! It’s two days before Christmas, I’m 4 months pregnant, waited over two months for this appointment, and the manager (who I had to wait for bc she was out doing a coffee run instead of her job btw!) says she can’t call anyone in bc the are light staffed? How is that my problem? All she could do is book me for after the holidays. Furious! Second time in a row I’m suffering bc of the staffs mistakes. The manager should have called in someone else to pick up the slack or figured out a way to get me in that day! They are supposed to help relieve stress not add to it. I am begging anyone who reads this not to go to this location! Look at all the reviews, they are all horrible!
P.S –The manager Paul is amazing! He is the only one who really knows how to help fix the problem!

As far as the massage therapist goes, Dawn was great. She worked all the areas that we discussed and listened to my directives well. However, I am giving the 2 stars to the establishment and perhaps, to the therapist, regarding the actual time I was received a massage. I booked an hour and a half… that’s 90 minutes. What I received was about 70 minutes of actual massage, 10 minutes of talking and 10 minutes of clean up time. If you are going to advertise a 90-​day massage and charge for a 90-​minute massage, it should be a 90-​minute massage. I have been other places that charge you for a 50-​minute and a 75 minute massage because they need time to clean before the other customers come in. They advertise 50 and 75 minutes NOT 60 and 90!

I had such a terrible experience here. I went in for a massage, called on a Saturday am and got an appointment for later that day. I had a good massage from Linda. At the end of the massage they wanted me to sign up for a plan and I told them that it has to be like it was today, call up and come in a few hour from now, I don’t have a lot of free time and I find out about it on short notice. They said no problem and I signed up.
We get to June and I had used 2 massages out of the 10 that I accrued. I would call every month and there wouldn’t be anything available on short notice except mid-​day during the week. So that led to a lot of frustration. Then at the end of June I actually took a half day off from work only to get a call 2 hours before my appointment that they weren’t going to be able to see me because of staffing issues. I talked to the manager, Kim, who I complained to about my situation and she couldn’t have cared less. The business had 150 people when I signed up and now it had 1,000 and that was my problem. She also couldn’t understand why couldn’t commit 3 days before or why I wouldn’t get a sitter for my kids to make a 9pm massage. Kim was rude and abrasive and just terrible. I asked her for options to use what I had paid for, I wanted to be a customer and get my services. It wasn’t Kim’s problem, she didn’t care and what was she supposed to do about it.
So I called my credit card company, put a stop payment on that account, disputed the charges for them selling me on something that they didn’t deliver on. My credit card company agreed and they took back the money for the 8 months that I couldn’t use because they never had the availability that they said that they would or would cancel on me.
What a terrible mistake this place was.

High pressure sales tactics + completely absurd contracts are the two primary reasons you should steer clear of this franchise. I purchased an $ 85 gift card for my girlfriend to get a few single massages. when she went in to schedule her first massage, they pressured her into a 6 month contract. They wouldn’t let her leave until she signed up. She signed up (not intentionally) in January, tried to cancel at the beginning of February. After Massage Envy took their sweet time to process the cancellation, it has not begun «processing» until March 18^th. It won’t be fully cancelled until April 18^th. Due to this, she has been charged $ 160 for services that have not even been provided. I have called and tried to get a refund for this money, and they consistently refuse. All they say is «Massage Envy does not give refunds». They said it with pride. Disgusting. The customer is apparently not always right in 2015. TERRIBLE ESTABLISHMENT. Trying to contact corporate and deal with this but it seems the entire company is completely shady. Please, just get a massage from a private practice. Support the local economy, don’t support this company.

So I recently moved from Austin, TX to the Franklin area and I wanted to take my Massage Envy membership with me. No issues so far.
I had a couple massages, no problem. I went to set up an appointment for a 3^rd massage a month or so later and was told it would be no problem. I went in, had my massage, and was astounded to find out they wanted $ 120 for the massage. No warning was given that they’d be charging the non-​member rate.
Apparently in transferring my membership from Austin to Franklin they removed the «month-​to-​month» option once the contract was up — meaning that despite the fact that I had been a Massage Envy member for well over a year, they wanted me to sign a contract again or pay the non-​member rate.
I really didn’t have a choice — I didn’t want to pay the $ 120, so I signed for 6 months so I could pay the member rate. I was happy paying month-​to-​month, now they’ve guaranteed that I will cancel in six months.

Some massage places are a bit shady… seems that they are not expecting a woman as a client… anyway, so when I learned about massage envy I decided to call. This Franklin Ma location front desk woman was rude and could not wait to get off the phone. So I called a brand new one in Lincoln RI.
Staff were friendly, massage was okay.
Then comes a big membership blah blah pressure. I know it is a business establishment and they have to make money. The front staff must be new at dealing with customers for sales, her pitch was painfully boring and she kept on saying «be a member and get a free massage!» wow, wait, the member ship fee is a massage cost, right? She also recommended next time I will try aroma therapy, I sometimes get nausea from essential oil, then she mentioned they only put 12 drops in the massage bottle. I couldn’t help but imagine poor therapists counting each drop of oil. (By the way they wear belt with holster which holds a lotion bottle and they are all running around with it. kinda comical)
When I really turned her down for the membership, she didn’t hide her attitude, no one makes eye contact with you then. LOL
I wanted it to be a place I can rely on, but it felt like McD of massage world. Nickel and Dime you for extra 12 drops and foot massage? Deeper pressure option?
I don’t mind paying for good service but this place was not worth it.
This review was for Franklin Ma location for not wanting to deal with me on the phone and my actual massage and sales pitch experience at Lincold RI location.
I won’t be envious of this franchise massage! and whoever is planning to go, be careful. There are a lot of complaints about their so-​called membership.

I travel for sales and really needed some relaxation. I called an hour in advance and was able to get an appointment. I asked for deep tissue. My review…
Nicole who I talked to on the phone was really friendly and did talk to me about additional services which I liked.
I can’t remember my therapist name but I did ask for deep tissue and it was anything but deep. I did ask her during the massage to go deeper which still didn’t improve the pressure.
They did offer me a warm neck pad when I walked in and the place was clean so overall I give it 3 stars. It is just ok

Went recently for a first visit, and had not read any of the other reviews on Unilocal.Unfortunately, many of the other reviews are somewhat accurate. I really like the idea of a quality local place, but there are some things I didn’t like about the experience;
— They do make you fill out paperwork including asking about health questions, and discuss out in the lobby. I’m not even sure it’s legal for them to ask this sort of information without HIPAA releases, etc. It’s sure not the place to discuss health issues though
— The massage was just OK and during some parts the massuse actually had my head in positions that hurt my neck. Though I asked for neck\shoulders focus, and she certainly did cover the areas, the work was more effleurage than real work — lots of general rubbing but little kneading or work on spots, which is funny because at the end she said I was extremely tight in just the areas I had pointed out — the solution to this being that I should come in for a weekly massage
— I got a little bit of the sell on the membership program at the end, which as others have said, is the wrong time to bring this up when you are supposed to be relaxed and on your way
— The price for an introductory massage at $ 40 is OK, but their ‘retail’ prices are way too high, and based on reading other things here and my own experience, I’m not going to even consider the membership.
Think I will check out other local options.