Macy’s

The Asian girl with the disgusting silver hair working in your DreamFund department needs to be fired. I went to her to help access some money in my account and she was acting like I needed to solve it via telephone. I called the Macy’s call center and found out that I needed to be in store. 30 minute drive for nothing. She didn’t know what she was doing, was too occupied with her current work to assist me, and was really unprofessional. I regret setting up an account with Macy’s for my wedding registry.

Worst store to do business with ever, in my opinion. I have just spent the last 30 minutes trying to get someone in their linen department. Not one person ever picked up in that department. I was transferred all over the store though. Called back to let the mgr of the store know how lousy customer service is, shockingly no one could connect me with him. I was transferred to the «executive offices» and hung up after being on hold for almost 9 minutes. Done with Macy’s

DON’T ORDER FURNITURE THAT NEEDS TO BE DELIVERED BY MACY’S in Middle Tennessee.
This is a cautionary tale. Hi, I just moved to Murfreesboro TN. On May 2, 2015, I ordered 2 couches and 1 coffee table from Macy’s ($ 2500+) for delivery to my new apartment.
We have been Macy’s account holders since before 1980 btw. I was notified on May 19, 2015, that the items were in the warehouse and that I should schedule delivery. Ok, sounds good. Next available delivery date — June 8… lol…what? no kidding really? 19 days to get it from warehouse to apartment…
Apparently, Macy’s can only deliver items during 2^nd and 4^th week of the month to Murfreesboro. So eventually, after speaking with all the lip service customer service representatives in Europe and Central America.“we are sorry there is nothing we can do, nonsense” I call Macy’s Corporate Headquarters and am able to get John on the phone — he is the head of Customer Service for Furniture and Bedding who emails the «warehouse» (this is apparently some secret Area 51 type place) in Stone Mountain GA to beg them to find a way to send the furniture before the 8^th.
Apparently, the real power broker at Macy’s USA is the warehouse delivery supervisor. Ok i’m in luck, the warehouse relents and gives me a sooner date… June 2, 2015 gee thanks but I guess 4 weeks isn’t so bad for an in-​stock non-​custom item to be delivered to the fastest growing city in the bastion of wilderness known as Tennessee.
So all good… June 2, 2015 yay… apartment ready for delivery… received no less than 3 emails to confirm delivery date and time between 11:45 am and 1:45 pm. Ok cool, will leave office and be home and ready to receive delivery. Received text notification in morning saying delivery will arrive at about 12:00 noon. ok cool I am home at 11:45 in apartment complex parking lot so they wouldn’t have problem finding building as complex had construction going on.
At 1:50, I call the number on the delivery date email as I am out of my office. 23 minutes later, «Ann» answers phone. I give her the shipping number. She brings up the account. «Ok I have it right here» Ok good. Sounds like I got a smart experienced CSR good to go. I’m in luck.
She then asks me to verify all the information. Why? I was calling in to find out where the delivery is. i called in on the number you gave me. Is there someone else out there with same sales slip number, who hacked my emails, and is now impersonating an annoyed customer who is waiting for their furniture to be delivered and it is late? I even had to verify my zip code because it was «her job». I think I had to spell Murfreesboro for her. Really?
Now mind you, I didnt have to verify the important info, like my cell phone number and/​or email address. This call was now taking the familiar drive down «Macy’s has the worst telephonic customer service handling people I have ever dealt with» Boulevard. So after the usual stupid waste of breath apologies, we get to the bottom of the call. Where is furniture? Ann: «it is supposed to be there between 11:45 and 1:45». ok its 2:30 now, where is furniture? I dont know. Let me put you on hold and find out. Ok sounds reasonable. its only been like 10 minutes to get to this Rest Area in our Journey. So 5 minutes pass and she gets back on the line. SIr, Sir? Yes Ann I am here and still alive. The warehouse said they were at your location at 12:00 noon and waited until 12:20 and you were the last delivery for the day… Of course that was funny to hear since I was in the parking lot waiting from 11:45 until now. «Sir I dont know what to say other than we will let you know in 2 days when we can attempt redelivery». How about this Ann, why dont you call the warehouse and send them back with the furniture. Needless to say, she was unable to call and ask them that, because they were finished working for the day… She gets a supervisor on the phone who did her usual who is this and how can i help you nonsense, knowing exactly what the issue was. She then said there is nothing we can do or will do and we don’t care about wasting 3 hours of your time and if you dont like it you can just cancel the order. We will re-​schedule the order when we can. Really, saying F-​U to the customer is now acceptable? Was the delivery even attempted? I asked her why wouldn’t you leave a Macy’s slip on the door? or stop by the giant apartment complex office or how about this call my cell phone or email me to say where are you or how about «Are we in the right place? NOTHING — so we will see if order shows up on the new delivery date… June 11… or whether I find new furniture this weekend. UPDATE. I learned that Macy’s contracts out the deliveries with 3^rd parties and I SUSPECT THAT they are on EASTERN TIME but no confirmation yet But MACYS has control over their customer service representatives and the horrible and idiotic job they do.

We have liked Macy’s for good variety and a spirit of generosity. However the local jewelry department in Macy’s at the Cool Springs Galleria have really disappointed us. My husband bought a ring for me online at the Macy’s website. This ring didn’t really mach me and we decided to return. We expected that Macy’s would honor their stated policy of allowing us to return the ring to our local store. I had to wait a long time and talk to three employees about returning the ring, then the third employee said to me that we have to wait for manager because they carry in the store only size 7+ ring. So then I spent more time to wait for the manager. I felt like I was wasting my life for this simple process. In the end the manager came and said that I can’t return in the Macy’s because they don’t carry small sizes of rings. To me it means THEY DON’T CARE ABOUT THEIR CUSTOMERS. It is first time I experienced rejection for a return in Macy’s. And I believe that a professional and thoughtful manager, knowing about my disappointing waiting time, could figure out how to help a customer in this situation. Very poor management in the local jewelry department of Macy’s, unfortunately.

I really like the employees haven’t been in awhile on the road a lot but the make up counter ladies whom are older are worth there wait in gold ! One did me up when she could clearly tell I looked awful because of the death of my spouse at a very young age ! So yes ladies let them help you and you by the goodies they supply also nice older ladies working perfume counter !

I used to love shopping at Macy’s, however in the last few years it seems as though there are clothes for either juniors or old ladies. It’s really hard for me to find anything in between. The sales people are always friendly and helpful and the store is always well merchandised and stocked, I just can’t ever seem to find what I want.

I visited this Macy’s in the Cool Springs Galleria and they didn’t serve me like they served other customers. I was in a hoodie a-​la Trayvon Martin and the white clerk wouldn’t serve me. I have contacted Macy’s executive leadership as well as executive customer service who both refuse to explain what happened that day including Reagan Tinsley of their Ohio corporate office. I won’t shop there again and Will Skaggs has a lot to answer for. They would not explain to me why I was misdirected — they only stated I should have been waited on and was not. CBL, the owner of this mall, allows this.

I love Macy’s…I love their sales and the holiday decorations!
It is always crowded but it is worth it…
Especially during the holiday season with the Christmas music…

This Macy’s always seems to be well-​kept and well-​staffed. All employees are very helpful and will find items in other stores for you if you don’t see what you are looking for.

I realllly love the Macy’s.
The salesladies here are the BEST! This is one of the few stores where, if I’m in any city, I just can’t get over how FRIENDLY they are. They go out of their way to reach out and help you and get you clothes, or make a sale. I really don’t see that much anywhere. It must be a Macy’s training rule? Because they all do it. I don’t get the sense anyone is unhappy to be there, or bothered to help. It usually seems like good morale when I shop there.
I had to go in and buy all this Spanx for a music video (ugh, one of the tricks of the business). No matter how skinny you are, they suck you into this elastic tube to make you look smaller under everything.
It was extremely terrifying and I had sort of an emotional freakout having my whole body smushed into the size of a 13 year-​old girl into a flesh-​tone tube the size of half of me. It was very freaky. I did not enjoy the Spanx experience. It did make me look smaller, but at what price, I ask? The price of my feminist ideals being sucked out of my brain slowly by the Spanx as I sold out and became a FUCKING COMFORMIST, that’s what.
Someday I hope to live on an island where no one has any clothes or makeup, and we all just age naturally.
We’d probably all look better anyway, being on an island with no junk food, and having to forage for food and farm and not sit at desks and having to walk every where, and milk cows (it’d be a really fertile island) everyone would lose weight anyway. And rub ourselves with coconuts and island flowers and stuff.
Just saying, that we’d all probably look a lot better, even with a few gray hairs & stuff. Also there would be a thriving Rum sugar cane plant for rum. So we would have rum. ! :)
And no one would wear Spanx! You wouldn’t need it to go frolic in the ocean or at our Tiki Hut dances with grass sarongs!
:)
And they’re coming out with Manx now (for man-​boobs & beer bellies), so no one is safe. I think the island is the way to go.