Infiniti of Cool Springs

Just moved here from IL and my 09 G37XS is in need of oil change. Made appointment online and was assigned to Brian O’Connor.
Great service rep… walked me through the service detail and explanation of pricing. Would definitely be working with him going forward.
I was hoping my service history would be accessible nationwide but it doesn’t. That’s only the only suggestion I have.

5 stars for Service work, Service Rep. John & Loaner Car while they fix your car!
John was helpful and efficient. He kept me informed throughout the process.
(If I could rate Infinity sales Corp. and their business tactics separately I would give them a 1)
The company seems to be so focused on procedures that they can’t see through to the heart of the customers. Overbearing finance guys who could not answer clearly nor let our salesman communicate the actual price of the car without trade in motivated us to buy our infinity somewhere else.
Surveys that can’t possibly gauge the majority because it is a cumbersome task just to complete. You must create a Unilocal,Google or edmunds account to review. Most people don’t have time for that.

Blake in service was amazing. Had my car in and out in no time. Was very accommodating and helpful with future maintenance scheduling.

Quick, hassle-​free service. Fantastic courtesy car. Very knowledgeable, professional servicemen. Would highly recommend visiting here!

I dropped my car off at 7 AM on 2÷12÷16. I explained what I wanted done and they called me later to discuss the services my vehicle needed. My car wasn’t ready when I came to pick it up later that day, but they were so nice and communicated with me the entire time. Blake was awesome throughout the entire process. Thanks, Infiniti of Cool Springs!

If you are in the market for a car or are specifically looking for an infinity, I encourage you to ask for Ken. I reached out to him several months ago looking for a very specific car and looking for it was like trying to find a unicorn. He found me the car I was looking for with low miles and was incredibly thorough in all stages of buying process but they were fair and friendly. I highly recommend Ken and Infinity!

I’m not happy! If I could give a rating of less than one star, I would. I dropped my car off for an oil change and new filters at 1 PM today. I am just now leaving (5:45pm). They didn’t call to say that my car was ready and more importantly they did not complete everything they were supposed to do (replace filters). Everyone left the service department while I still sat in the lobby waiting for someone to bring me my car. I wasted my entire Saturday afternoon because Infiniti of cool springs service department’s lack of customer serviceI They offered several apologies but that doesn’t give me my time back! I wish we would have bought a Mercedes!

You are better off purchasing your next Infiniti from one of those road-​side dealerships on Murfreesboro Rd with balloons on the cars. I just purchased a G37x Coupe from them. The car is great. But they did not give me the online sales price advertised. I’m an online marketer myself. I know exactly how SEM works. They need to fire whomever they are using for SEM! They advertise lower prices online just to get you in the door and they do not honor them. The sales people are typical «used car salesman types». After wrapping up with the super cheesy sales team, we where passed onto the finance guy who was just as tacky. He said «don’t be the only thing cheap about your Infiniti.» I laughed about his sarcasm while thinking to myself, are you seriously insulting me while trying to sell me an extended warranty for $ 3000? Wow. What a retard! I would expect this type of professionalism at the Kia dealership, but not Infiniti. Get some class.

They left me quite frustrated. I brought my car in to be serviced. The people were nice. I hadn’t received a call as promised on the status of the car so I called them and this is what happened.
Call #1: Can I please speak to my service person? Sure let me transfer you — got voicemail.
Call #2: Can I please speak to a human as I need to pick up my car this evening? Hold please. Transferred to same voicemail.
Call #3: (1 min after call #2). Can I please speak to human — but please don’t transfer me to someone who’s not at their desk. Transferred to the Nissan dealership nextdoor. They couldn’t transfer me back so told to call back.
Call #4): (2 mins after call #3). Hi please listen. Please find someone I can talk to, I must actually talk with a human not Nissan nor a voicemail. Hold please. Someone else picks up, then transfers me again to the right person.
Ended up taking about 15 mins along with quite a bit of frustration. Service guy complains of the front desk people.

I recently purchased a G37 coupe — my 4^th to be exact — from Infiniti of Cool Springs. I keep coming back because they take such good care of me and my car. From Roger Fossum, my sales guy, to the service department, I receive top notch care. While replacing my last one was a little stressful for me, Roger made it easy, making sure I was comfortable with everything before I left — no pressure! Randy and the service team take care of me after my purchase. I would not go anywhere else to buy a car! I even convinced my dad, a longtime GM buyer, to buy an Infiniti.

We love working with the great staff at Infiniti Cool Springs. Brenda is especially awesome — nice, helpful, honest, and very knowledgeable! We are now on our second Infiniti and are planning for a third. We wouldn’t go to any other Infiniti dealership… As far as we are concerned there is no other Infiniti dealership!

I purchased an extended warranty from Infiniti when I purchased my, new at the time, 2006 G35. I was under the impression that extended warranty covered my car for 75K miles but I was informed that it was only contracted to 60K miles. 60K is the same as the manufacture’s warranty. The only difference being that term was increased by one year.
I have contacted the dealership and they informed me that they can not do anything about the issue. The first person I spoke to said they had not seen another warranty like the one I have. They only offered to sell me another warranty. I find the dealerships conduct to be nefarious and deceitful.
I would not buy another car from this dealership again and would suggest that other would not as well. They put on a good show at first but then you get to something like this and you are just told garbage like, we are under new management and they did thing differently. Mind you that telling that there is something that would be done differently impliies that what was done in the first place was wrong.