David’s Bridal

If I could give this place no stars, I would. Even with an appointment (just for a bridesmaid dress) the woman who was supposed to helping was almost nowhere to be found. I had to hunt her down to tell her I just needed to check out. Then, the lady at check out wouldn’t check us out. She went to hunt down the same illusive chick to check me out. I don’t care if you think this place is cheap. Go somewhere else! I loath this place.

I went to this David’s Bridal with my mother and bridesmaids to pick out bridesmaid dresses and has a FABULOUS experience. The sales associate, Kendra, was absolutely amazing. I had 5 loud, crazy and enthusiastic girls with me and Kendra pulled at least 6 different dresses in each of their sizes so I could see them on everyone. We ended up finding the perfect dress and having a great time. Thank you so much to David’s and Kendra for helping me out the finishing touches on my special day!

My mom and I had the absolute BEST time at this store. I was completely wowed by the attentiveness and professionalism of the women working here. We walked in late in the afternoon (about 5:30−6) and without an appointment. Thinking we were more browsing. They asked us about our venue (so they could fit the style) and they asked me about my fiancé and really tried to get to know me, my mom, and my fiancé. It was wonderful. Then one woman told me «Donna (our saleswoman) would be there in about 5 minutes,» but in the mean time, she’d start pulling some dresses for me. We walked around and I told her what I liked and didn’t like, and not once did I feel like she was trying to «sell» me. I felt like I was walking around with a friend, not a salesperson. I wish I remembered her name, because she also kept stopping by and helping and she was wonderful.
Once I got to the dressing room, Donna was there. I could have never asked for a better woman helping me pick out a dress. I honestly can’t say how much I appreciate Donna working with us. Also, the whole staff — the manager and assistant manager stopped by a few times to check in.
I walked in not expecting to find what I needed, and instead I got my dream dress, picked out my bridesmaid’s dresses, my flower girl’s dress, and my mom’s dress. One of the most helpful things Donna did to go above and beyond (besides helping with the dress search) is to help me with my wedding timeline as far as when I need my bridesmaids to order and what I need to do next. I am so, so happy we came here.
I was feeling self conscience before I walked in, and Donna and the entire staff made me feel beautiful and bridal. I recommend this store to anyone and everyone who needs anything dress or wedding related.
Thank you David’s Bridal for hiring and training such an amazing crew.
And thank you to the crew for providing my mom and I such a fun, exciting, beautiful, and memorable experience.

I was in the store looking for a ball gown for a military ball. I was scanning through the racks for a solid 45 – 50 minutes… In that time no one came up to ask me if I was finding everything alright or to start me a fitting room (when I had 4 full length dresses in my hand). They were just on the computer and behind the counter and didn’t help at all. I was so disappointed in the service… I just left.

Not happy with the selection or service. I waited 40 yrs to finally try on a wedding dress and was told at a bridal-​show that they would have the biggest plus size selection. Not true all their dresses were very dated and not much to choose from. The service was horrible! We had an appointment and they were 45 minutes late. There was no place to sit down and they didn’t even offer us a bottle of water. The stylist I had acted as if she was annoyed I was there and she didn’t help me into any of the dresses. She was also MIA most of the time. Only good thing about David’s bridal is the prices are cheap most of all the dresses are under 1k. But very dated. I did not feel like a bride but more of an inconvenience.

Had an absolutely fabulous experience at this salon. We worked with the manager, Stacy, who accommodated me as a walk in client/​appointment. It took just a few minutes for her to help me get into a fitting room with the perfect dress! She pulled in the alterations team to make sure I was getting the right size. She went above and beyond. I had an amazing experience picking out my wedding gown! This is a great salon… way bigger than most with an amazing selection of gowns.

Popped into the store on a Wednesday evening without an appointment to try and find a bridesmaid dress. Tami was wonderful and helped my friend and I try on a number of different dresses. We made the mistake of not looking for dresses sooner — ORDERING CAN TAKE A WHILE SO GO GET YOUR DRESS EARLY! However, Tami figured out which styles of dresses could be ordered in time for the wedding we are in so that we didn’t try on a dress that we would not be able to order. She also took the extra step of calling a David’s Bridal in Florida as they had my size and color, and I was able to get that other location to ship the dress to me.
All in all this was a great experience shopping for a bridesmaids dress. I bought my wedding dress here about 2 years ago and it’s wonderful to see that the quality and service has only gotten better.

We had an appointment, and we didn’t have to wait long for our bridal party assistant to arrive. However, after a couple of minutes she disappeared and didn’t show back up except when we were finished. Almost the entire time we saw her chatting with the receptionist. It was just annoying that we were left alone in the store for the entire time we were there.

Donna at David’s bridal is excellent. She spent almost four hours with me to pick just the right dress. Thank you, Donna!

This was my first trip to a bridal salon, however I came as a bridesmaid. I don’t know if I should have high expectations since David’s is a retail chain and I came on a Saturday afternoon right before wedding season, but it was busy! When I say busy, I mean staff were running around everywhere and I felt like I was in people’s space as they tried on dresses. The employee that assisted me was very helpful and even got my boyfriend a chair while he waited for me. One thing I thought was weird is that there are no mirrors or a space to put your belongings in the VERY small dressing rooms. All in all, I got what I needed coming in. I don’t think I would have enjoyed the experience as a bride, though.

I came in to get fitted for a bridesmaid’s dress. I made an appointment at 6:30. I arrived at 6:15 and they took me right on back. LANI WAS AWESOME! She found my size, escorted me to the rooms, zipped my zippers and everything! Haha! But really, her and Morgan (?) helped me with everything and I was out of there in 15 minutes! The whole process was smooth and easy. Great customer service, great store! I’ll be back for my own wedding!

David’s Bridal is the Walmart of wedding apparel. I erroneous thought that since this particular store was located in Cool Springs my experience would be a little better. Wrong! We arrived at the exact time the store was to open so we did not have to wait and though there were employees inside the store, and several who arrived while I was waiting, they would not unlock the door to let customers in. By the time they did, more than 5 minutes later, there were three other people waiting outside. Then, even as the first customer I had to wait a ridiculous amount of time for the incompetent associate to find the information for the wedding party (I was there as a Bridesmaid) Then was given a few dresses to choose from and a dressing room, and was just left alone. After choosing the dress, which had a large Sale tag on it, the associate tried to charge me $ 30 more than the tag said and I had to pay shipping and handling to have it delivered to the store! When the dress came and I tried it on I realized there were blue marks all over it. The associate proceeded to take the dress in the back to try to get the stains out, which worked initially. After I got the dress home and tried it on again we realized that the cleaning solution left more stains on the dress! So I drove an hour back to the store to try to exchange it. I was given a really hard time and treated very rudely. The wedding was 10 weeks away and they told me that it was too late to order a dress in time. In the end I did end up getting a dress in time. They never offered an apology, partial credit or any sort of compensation. I would never recommend David’s Bridal to anyone, especially this particular location.
**Stephanie — Thank you for your reply to my post. Unfortunately, I never received your private message. If you would please try to send it again, I look forward to speaking to you. Thanks.

This place has awesome customer service. Super busy store. I walked in without an appointment and sisn’t really expect much service. I just expected to browse a little. Gwen helped me and even stayed a bit later then she was scheduled to help me. I left with a dress I love! I really love this store!

I LOVE MY DRESS!!! I am so glad that I found what I was looking for. Unfortunately, the service left more than a lot to be desired. I cannot even remember the name of the person that helped me, because she was so busy running around helping others that my best friend and myself did almost all of the work. We picked out all but 2 dresses and while she did help change me, that was it. Even when I found the dress that I wanted, I stood there in that dress for 25 minutes before she returned from the other bride just so I could ask questions about the sash. Again, we waited another 20 minutes after I took the dress off to be told that we could go up front to be rung up. At the register my «consultant» wasn’t even there. I was offered nothing, not the preservation kit, nothing. I was rung up by a new employee and sent on my way. I can honestly say that one of the most exciting days of my life was not great. I am glad I found the dress of my dreams and am hopeful that the alteration process will go as well as everyone else says because my first experience did not.
I have never written a negative comment about anything and it has been almost 3 months since I went on 12÷13÷14, but I am still feeling cruddy about what should have been a blast. Thank goodness for my best friend being there!!!
Alicia T.

I went to David’s Bridal to just check out dresses for my bridesmaids. I ended up trying on a couple dresses, and was not a fan of the woman that helped me. However, I DID like the prices over other places in town. I made an appointment this time, and Andrea helped us. I can not say enough about her. My mom, mother in law, sister, best friend, and I all picked a dress for me to try on. Each time, Andrea would ask what I liked or didn’t like each time. Then, she found me the PERFECT dress. I didn’t want to take it off. I highly recommend Andrea. She will make you feel comfortable, she asks questions, she is genuinely interested in YOU. Thank you, Andrea for such a great experience!
Let me also add, the alteration manager answered all our questions even though she seemed super busy. Also, the lady that was working behind the counter was so sweet.
Everyone made the day (that I was so nervous about) so relaxing and enjoyable!

What a great place to make memories! My customer experience at David’s in Cool Springs completely exceeded all expectations.
I am one of those customers that probably would drive any sales associate insane. My mother passed away when I was a teenager and I was apprehensive when it came time for me to find a dress. I was also completely indecisive about the style of the dress and price range.
The sales associate/​stylist that assisted me, Kim Yasso, guided me through the entire process. She was kind enough to help me twice WITHOUT an appointment, and eventually helped me select my «forever dress.» She also helped make my father feel right at home during what was possibly the most estrogen-​filled experience of his life. I will not forget her kindness.
I was blown away again when it came time for me to pick up the dress. Susan Moore, the alterations manager at the store, offered me some of her very precious free time to talk me through the alterations process. This was an extremely generous gesture that I will not forget. I did schedule my official appointment for a date closer to my wedding, but she helped calm some of my nerves about my figure in the dress.
Finally, I was most impressed with the team when it came time for me to order jewelry for all 9 of my bridesmaids. The necklaces were marked as clearance, but unfortunately, there were only 5 left in the store. The store manager, Tami Zoeller, was kind enough to call around to all of the nearby David’s locations and find the 4 remaining necklaces that I needed. The jewelry was rush delivered to my house by the next day. I couldn’t believe it!
My apologies for the long post. Because I live in a city where there are a bazillion brides competing for the attention of a select few vendors, I was especially blown away at the amount of personal care that was given to me during every visit.
Thank you Tami, Kim, Susan, and team!

I would not recommend David’s Bridal to anyone unless you want your dress after the wedding date. I ordered a bridesmaid’s dress and was told one date. I then called back a week later and they told me it would not be ready for 2 weeks after the wedding. After on the phone numerous times, I was finally able to get someone to confirm the dress would be ready on time. I then get an email saying the dress is ready in the store. I go to try it on, and the zipper won’t unzip for me to even try it on. The consultant was extremely rude and unprofessional. I do not recommend this store to anymore!

After reading all these negative reviews. I was nervous to go. But my original dress came in and it was too short. I had to go check it out.
So I made an appointment online for 11am on a Wednesday. Online I had chosen a few dresses that I liked. Those selections are put into their system so they can see what kind of dress you are looking for!
I got there and was quickly greeted by René. She was the greatest! My mom, maid of honor, and I all sat down with her and talked about my wedding, my sizes, my budget for my dress and she gave me a booklet to look over to see if I saw anything else I wanted to try on.
She was very kind and very fast! I ended up finding the perfect dress. which fit my budget! I’m a very happy bride and I will definitely tell any brides searching for a dress to go check out David’s Bridal. They have a very big selection, for all budgets, and everyone working there was very sweet and helpful.

After hitting up a few bridal shops to look at wedding gowns, I decided not to break the bank and to try looking at David’s Bridal for something more affordable. I made an appointment and the girls working were very friendly and helpful. I just wish I had read some of these reviews before I went…
I made the mistake of giving them my phone number and email address. This was a HUGE mistake, as apparently they sold my information. I now get two to three phone calls from bridal telemarketers each day and countless emails from people and stores I have never heard of, offering me deals to get me to buy flowers, accessories, and photographers… you name it, I’ve gotten a phone call about it. It is drives me crazy. I even got a call from David’s to remind me of another appointment, which I never even made. I had to call and cancel the appointment they set up for me without my knowledge. Small detail, but a pain in the butt when you’ve got a busy schedule.
On top of the spam I’ve been getting, the dresses I tried on weren’t even worth the trouble. I felt as if the fabric and stitching might tear apart quite easily. It didn’t seem as if the gowns were very well made, and the fabric felt uncomfortably cheap. Granted, these were gowns under $ 1,000, so this is understandable and I won’t fault the store too much for that (although I should note, I have found lower-​priced dresses that are much, much better quality). I also need to mention that while the sales associate helping me was nice, she made the experience incredibly awkward by staying in the tiny dressing room, waiting for me to undress, in order to help me into my gowns. At every other bridal shop I have been to, the associates step out of the dressing room until you are ready to call them in for assistance. This was just a comfort issue for me.
Overall, I wouldn’t recommend David’s Bridal to anyone unless you know what you’re getting into, or they have the dress of your dreams.

Two-​Point-​Take:
1. Make an appointment.
2. Go early on a weekday if possible.
Busy brides don’t have time to mess around and neither do their bridesmaids who are called on to attend to their every beck and call! Because of that, a wedding vendor must provide good customer service to make sure bridezilla doesn’t come out to play… and destroy. Good thing this time I was going as a bridesmaid so the only thing I was worried about was whether I’d like the dress or not.
After reading the previous reviews, I was hesitant about this store BUT, I was pleasantly surprised! I called ahead to make an appointment and spoke with a very friendly employee on the phone. They even sent me an email reminder as well as a courtesy phone call the day before to confirm my appointment. I chose to go on a weekday (which is recommended for ALL wedding things if possible) and made my appointment time for the first thing when they opened in the morning.
A few other customers arrived early, as did I, and after waiting a few minutes we were let in and greeted by reception who quickly and kindly received us. Several of us needed to try on bridesmaids dresses and he efficiently got them for us. He also waited nearby to help zip up, answer questions, or grab other sizes if needed. An employee from the alterations department was immediately on hand when I had to discuss options and alterations for my dress.
I decided not to order at that time since I had to confirm with my bride so he took the time to update my information on the bride’s file with sizing and notations as well as gave me the timeframe that was needed to order, receive the dress and get alterations done. Everything was written onto a card and I was sent on my way! It surely was an A-​OK experience.
An update will come when I get the dress and have to move into the alterations department!