Courtyard Franklin Cool Springs

Stayed here for two nights in mid April and enjoyed my stay – much better experience than my many stays at the Marriott on Cool Springs Road. Staff was nice and no construction like last time I stayed at the other property.
Rooms were nice, lobby was modern, and I really like the Bistro downstairs. The African American gentleman who cooks and busses was super cool and made really tasty food. I had the egg whites spinach and salsa dish one day, and the sausage egg and toast combo with food the next day.
Sleeping room was spacious, clean, and had everything I needed (see pics). My only beef with the room was that the walls are paper thin just like it the other Marriott. You can hear everything coming from your neighbor’s room.
Would stay here again!

This place is so good, I did not want to leave and I am ready to go back !!! I had a gorgeous renovated room on the 4^th floor with a balcony overlooking the hills. The room actually inspired me for décor in the house we are getting soon! I loved it that much! The hotel is quiet, employees are nice, and the place is spotless! I originally booked next door for the residence inn, but after seeing both in person, I changed my booking. We did make use of the hot tub, and it was nice since no one was really using it, we had it to ourselves. It was very well priced for the location and quality of the hotel ($ 127 w/​tax). Very close to shopping and restaurants. Walking distance to Tupelo, Swankys, and many other businesses!

Used to be my go to spot when visiting CHS corp. Check in was efficient, Greeted as Platinum, but never upgraded to a suite w/​a Balcony.
Rooms are always clean and comfy. Nice little bar and patio. Walking distance to all bars and Restaurants near by.
Avg nightly rate $ 150

This is a perfect place. For the money, we were impressed with the cleanliness, size of room and the refrig was a bonus. We called in while traveling (1÷30÷2016 at 9:00pm) and spoke with the most friendly person. At the end of booking our reservation she asked what time we would be arriving. «I said about 10:30» and she said «oh good I’ll still be here. I look forward to seeing you.»

Very Very Nice Courtyard. I am an extensive traveler (like every week) :) this is one of the nicest courtyards I have ever stayed in. Was like brand spanking new but was actually 4 years old. Very large lobby area, lots of tables to work from. Rooms nice and clean. Service and staff top notch. Only little complaint I have is no coffee in the lobby, you had to either use room coffee which I am not a fan of, or you had to pay their bistro for coffee.
Played nice music over sound system. The grounds were beautiful great landscaping. Super neat complex it sits within tons of restaurants and places to walk to, very beautiful part of Nashville Tn… would highly recommend this hotel to anybody staying in the Nashville area.

Every time my parents come for a visit they stay here. I just love the location next to Noshville, Gigi’s, and other Cool Springs attractions. Plus it is in a very safe location and they have an indoor pool.

Twice in a row, I found someone else’s hair in my bed. I travel a lot for work, and have never had an experience like this. The first time it happened, I found several hairs in my bed which were definitely not mine. They put me in another near-​by room which also had hairs in the bed. Clearly a housekeeping problem. I left that night and went to another hotel. The staff seemed concerned about correcting the problem. However, about 2 weeks later I was back for work and decided to try again since my coworkers were staying there. This time, I inspected the bed before getting in. Again, I found long dark hairs curled up in my bed. Needless to say, I left to another hotel.
I have to say I am not high maintenance and almost never complain about businesses. I felt like I was in the Twighlight Zone having it happen twice in a row at the same hotel. In a lot of circumstances, I would suck it up, but this made me want to vomit and I couldn’t stomach sleeping in those beds.
This place needs to get their housekeeping issues fixed. I figured it would have been after the first incident. But, that’s only to benefit future guests. I will never take that chance again.

I stay at this Courtyard Marriott property several times because it’s one of the nicest and clean around. Friendly staff. There is a café/​restaurant/​bar on site that serves good food. The property is also close to other great restaurants. Easy and free parking lot. Nice lobby ambiance. I recommend this place and would stay here again.

I had a great experience! This Courtyard was definitely the nicest one I’ve ever stayed at. The check-​in area & the little snack/​accessories shop is small, first impression. Then, as you look around a bit… a lovely Starbucks and café, with booths and individual TV’s, a big touchsceen TV information/​map/​finder (fun to play with), and the largest sitting area EVER, with a setting your in the living room at a Beverly Hills mansion!
MARRIOTT REWARDS
I used reward points for 5 nights… ohhh yes!
SERVICE
The service from the entire staff was outstanding. Super nice, competant, attentive, and very friendly.
CLEAN
Cleanliness everywhere, from the lobby, to the café, the ‘living room’ lobby, the elevator, the hallways, and the room — kept immaculate.
PARKING
Parking was easy on the weekends, but a little tough during the week during day hours. Not only is it situated next to a Residence Inn («Marriott» property, too) — it’s also next to a business complex… and you just might be unlucky like me… and have to park a bit away and walk.
LOCATION
A block off the freeway, there wasn’t any freeway noise. There is a construction project, but even with my room on the side facing it – it was still fairly quiet when they started each morning. Walking distance (essentially the backside of the hotel) is a dozen restaurants and bars in strip-​mall style. Just a few short blocks from everything else, the big Cool Springs Mall, movie theatres, and all you can imagine.
DOWNSIDE
None really, but it doesn’t have a typical bar. Easily rectified by a short walk to Boscos (brews/​dining), Losers (no, not you — it’s the name of a sports bar), or Steamers (bar/​dining) in the strip-​mall.

Hotel is very nice as any hotel in this category, but…
Fitness center is absolutely not what I would expect from hotel with 169.00 –219.00 (USD) per night rates. If you are big fun of weigh weight lifting dumbbells, you are OK. if you like to walk on a treadmill — then you are fine too. But if you like to work out on some Gym Machine — non of it preset here!!! One good Commercial Grade Home Gym could do all the work for their fitness room. As it is this fitness room is useless…
Another big disappointment — tiny and cheap refrigerator in the room. If you put pint of ice cream in it, it is the same as you put it in trash basket. Half an hour later you will get meltdown dead syrup.
Internet — as slow as you can imagine — I never seen so slow internet in hotels for years. The best speed test I got here was 0.48Mbps/0.87Mbps up/​down.
$ 18~$ 25 for a pretty simple breakfast — you would better cross the street and get much better breakfast in any coffee shop or Starbucks.
My travel agent did the booking for me at Courtyard, but next time try to stay in some different place.