Advanced Appliance Services

Worst repair company. Purchased a new stove from Best Buy and had the service scheduled through Advanced. They came out to look at it and decided they didn’t repair LG appliances. Went to Best Buy to see if there was another company to repair the stove. Manger called Advanced to explain the situation and they agreed to fix it. However they did not show up at the appointment or call. No idea how they stay in business with such terrible customer service.

DO NOT USE ADVANCED APPLIANCE SERVICES FOR ANYTHING. They were recommended to me by LG to repair my dryer and I received HORRIBLE and UNETHICAL service. My dryer was not functioning properly so I called Advanced to come to my house to check it out. The soonest appointment they offered was 3 weeks from the date I called. In order to check out my dryer, they charged me 96 dollars. Then I was told that the dryer needed a part in order to be fixed. I had to call repeatedly after 2 weeks of waiting for the part and when I finally spoke to someone, they told me that I needed to pay for the part before they would even come to my house to try to fix the dryer. When I told them that I had never heard of any business asking for such a thing, they hung up on me. I called another service company to come check out the dryer and when they did, they told me that no part was required and the air duct simply needed to be cleaned out. Advanced Appliance Services clearly has no real knowledge of what they claim to be experts in and they conduct business in an extremely unprofessional manner.