NEFCU

Service at this branch is fantastic. The wait to speak with a banker is usually very minimal. Everyone is friendly and knowledgeable.

Glad we finally have a NEFCU branch that is close enough to home and I don’t have to drive out to NHP or wait until I hit the mall to use the one all the way out in Westbury.
On the downside though — as helpful as everyone is in there, and how great the rates and lack of fees are, the coin machine is down literally every day. I suspect this is as simple as one of the managers having to remove the filled bags (As I have experienced at the Westbury location a few times now). Literally every time I walk in there is a «Out of Service» paper taped to the machine. I’ve been told by the people in there that it happens almost daily, and that they’ve called to have it serviced. Really now? I also should call ahead to see if it’s working first before I come in.
On top of that, I was told by a fellow behind that center desk as well as a teller behind the wall that they «don’t give out coin rolls or deal with coins at all». So why is it that when I go to NHP or Westbury I can get $ 20 in quarters, and $ 30 in dimes without any questions asked? I inquired to the manager at westbury about this and he said that there isn’t any branch to branch policy about that, I should just be able to ask for as many $ 10 rolls of quarters as I would like. He did note that chances are they wouldn’t have rolls of half dollars or dollars. haha.
It’s great that this location opened up, but there still is stuff they have to fix to have it running smoothly. As hesitant as I am at $ 4/​gal gas prices, unless I need to deposit a check or make an ATM withdrawal, I will make the drive to another branch because I know they can take care of all of my banking transactions without fail.