SpringHill Suites Frankenmuth

This hotel is not worth the price. The room was average and the staff was rude. One of the three keys was coded properly the other two were not.
Since we paid with cash the front desk felt it was appropriate to wake us at 11PM to confirm the correct change had been given.
We used the hot tub in the room only to wake with it being completly green with the mold that had come out of the jets. Clearly not cleaned properly.
Finally, the front desk once again interuppted our stay to confirm who was registered in the room, everyone had been properly registered.
When we asked the manager why we continued to be interuppted she was flip and non-​repsonsive. When we asked for a number to call the corporate offices we were placed on hold for 10 minutes. That’s ok we found the number and corporate was willing to offer a partial refund. We never received any apology for the inappropriate way we were treated. There are many options for lodging in this area, I would choose another.

The front desk staff was very nice but didn’t code our keys properly. It was a freezing rain and they told us to park in back. The door wouldn’t open so we had to schlep all the way to the front to get inside. We then stopped, had them check the keys and went to our room. The keys again didn’t work. The room we had was fine but I agree about the odd TV placement. Also there was mold in the bathroom. The carpet was stained and some wallpaper was peeling. Nothing horrible but everything felt used. The beds we had were too soft. I think the location is great but they need to start updating the rooms.

This is a very nice hotel right in downtown Frankenmuth. The rooms are top notch, the staff is courteous, free breakfast is included and there’s a decent pool! If you have kids you might want to consider the Bavarian Inn or the Splash Village. If you want to be right in the heart of downtown then definitely check this hotel out.

Nice hotel, friendly staff. The pool was nice although a little cool and for some reason the air conditioning was on making it cold also only half the lights were on in the pool area. The room was nice and clean bed was comfortable. I’d stay here again.

I won’t stay here again mainly because of the weird lady at the front desk who stares at you non-​stop. Kinda creepy and the last thing you want when trying to unwind after a long day.
The TV set up is horrible and almost impossible to watch from bed, which is mind boggling. Also stains all over the walls and bathtub.
All I want is a friendly staff, clean rooms and relaxing atmosphere from my hotel room. Didn’t get that here. Praying Frankenmuth get a courtyard (marriott) in the next few years… since I have an annual conference and am forced to stay in this city (and prefer Marriott)

Loved this hotel! Everyone working there was very nice and accommodating, always asking us if we had a good day when we’d come back from shopping. The rooms were comfortable and breakfast was fantastic, (they have the best oatmeal!) The lady working the breakfast area was very sweet every morning, working very hard! The location was perfect, you’re right off the main drag and you can walk right to the downtown area. They have the best coffee here as well! The hotel is somewhat small so you don’t feel like you’re in a crowded place. I highly recommend this hotel!

Pros:
— Good deal at $ 119 per night for a King room
— Clean, spacious room
— Pool and jacuzzi
— Workout area with stationery bike, weight machine, and treadmill
— Conveniently located towards the north end of downtown Frankenmuth
Cons:
— Eggs and sausage at the breakfast were not good, however the rest of the food there seemed to look ok

We first thought how great it was, nice and clean, good looking. But the elevator makes weird unsafe like noises. The TV in out suite was in the couch area and can swivel to the bedroom. It was not used as it was just a place to sleep. It was a LCD/​LED and the HDMI ports were accessible. I do not know if they were disabled internally via firmware or not.
We were kept up most the night by the people above us jumping around and could hear glass or something vibrating. It sounded like they were going to come through the ceiling. They were flushing the toilets alot too. We called the front desk, they said they would take care of it. It may have stopped for a minute and it continued. There was obviously no follow up. You can hear loud talking through the doors in the hallway, so they were not checking up. We talked to a guest and they said there was a 10 year old and another running up and down the hallways with no parents in sight. This started first thing in the morning after they went to bed really late, they were up and jumping like the bird.
I could hear them take a piss when I was in the bathroom, I can hear sings running too. This place his horribly built and is not meant for a good nights sleep. All the front desk person could do was appolise.
The breakfast was really good, the employees were really nice, but only did their base job, they did not go out of the way to fix out problem that many people had to deal with when it was supposed to be a quite night of sleep.

I read the comments from other reviewers before I decided to stay at this hotel. So I was prepared! I’ll break it down with my pro’s and con’s first and wrap it up in a conclusion.
PROS:
* Location — This hotel is right off the strip and in the heart of it all! No need to drive anywhere on Main St. if you stay at this location.
* Service — The lady that assisted us was very friendly and accommodating! When I checked in she gave me a room next to the ice machine on the second floor. My wife and I have a 6mo. old child that sleeps very light during the night at times. I went back down and before I could explain why I wanted a room change, she had already changed it!
* Breakfast — The hotel serves breakfast each morning between 6:30am-9:30am (from what I remember). They have container yogurt, pot of oatmeal with toppings, waffle makers that you pour your mix into, bagels, muffins, fruit, juice, milk, coffee, eggs, sausage and others I may have forgotten. Granted, this is no luxury breakfast buffet, but it was nice they offered food where other hotels don’t. I grabbed a muffin, yogurt and apple juice.
* Price — For being in the heart of the action, the price was decent. There were others that are higher and others that are cheaper, I think it’s fairly priced.
* Spacious Room — The single king bed room is pretty large! As I mentioned, we brought our 6mo. old and her pack n’ play crib. we had ample room for this crib, all our luggage and still had tons of room left over. The couch is a sleeper sofa so even with that pulled out, it STILL had a lot of room!
* Cleanliness — As you will see, I have this in the «Con’s» section as well. But I think it was clean enough to see past the cons mentioned below.
* Amenities — The room included a bar sink, microwave, mini fridge, hair dryer (although I’m bald), iPhone/​iPod 4 (an older) charger, multiple plug outlets and windows that open! The hotel it’s self had hot tub and pool.
CONS:
* Cleanliness — There were random paint splatters on the walls (view my hotel images). Someone clogged and left their business in the toilet, that was a horrible surprise to find! Was easy enough to flush a few times though. The spa fan vent cover was hanging down and wouldn’t stay up. I found mold in the shower. And finally there was a little oder in the room (could have been from the unflushed business in the toilet), nothing opening a window didn’t resolve.
* Water Pressure — I thought the water quantity and pressure of the shower was rather week. Not a huge deal to me, but worth noting.
* TV Location — I do agree with others, the TV location is in a very odd location. I do not watch TV in hotels that often so for me, it wasn’t an issue. but for those who rely on the TV, I could see this being a reason not to stay. Your neck would be sore the next morning if you had to look heavily in one direction all night. Even if you are sleeping on the sofa sleeper, it still align that well. The TV faces the back of the desk seat. Makes no sense!
* Chemical Smell — I was hit hard by a strong Chlorine smell when I first walked into the hotel. As I figured, the pool is on the first floor right around the corner from the check-​in counter (and breakfast area). My 6mo old loves to swim and float in her inflatable raft, so I was hoping to utilize the pool during my stay. But the smell was TOO overpowering in the pool area!
CONCLUSION
Over all this is a good stay for the price and location if you can look past my cons. I am usually only in the hotel room when it’s time to sleep, so the Cons didn’t affect me that much since most were resolvable.

We stayed at springhill for a last minute trip to frankenmuth. It’s in a great location, right at the end of the busy part of town. It was clean, the pool was great and we enjoyed the hot tub. The room is spacious and was very clean. We thought the beds and pillows were just fine. The free breakfast was a step above what I would consider average for comparable hotels. The breakfast had several healthier choices including a nice oatmeal bar, yogurt and kashi dry cereal. We would stay here again.

My wife reserved a room here for a surprise weekend stay at Frankenmuth for me, I have never been to Frankenmuth before despite having lived in Michigan for 27 years. We have always stayed at Marriott hotels, specifically Spring Hill Suites. We spent 2 weeks on a roadtrip in 2011 staying exclusively in SpringHill Suites across the country because we liked them so much. We will not stay at SpringHill Suites or Marriott hotels again after this experience.
This hotel normally lists their King suite rooms (with or without a whirlpool) for $ 70 for government/​military employees. My wife reserved the room at this rate. Upon arriving, Kayla at the front desk argued with my wife for over 30 minutes about the reservation and price. The price she was giving us was $ 175 now. After the half an hour of debate, Kayla finally admitted that on Fridays and Saturdays, they increase the rate of the rooms to $ 175 because they know tourists will be in town. Zehnder’s and Bavarian Inn were already booked, so we were forced to accept the room at $ 175 or drive home.
I cannot believe these rooms are $ 175 — they are identical to a SpringHill Suites we stayed in near Houston, TX down the road from NASA, except they appear to be very rundown. The toilet dripped/​ran all night despite my best efforts to fix it. The room was ice cold even though we set the thermostat to 80. The mini-​fridge was room temperature. The door was not set right in the frame: at night light from the hall leaked into the room from the gaps between the door and frame. The walls were paper thin — we could hear the people above us walking around and the college kids on both sides of us partying all night. The breakfast layout in the morning was sparse — the lady restocking seemed overwhelmed. There were only muffins, coffee and cereal available. The malt for the waffle machine was very thin and oily and appeared to be old and clumpy. When we went out and about in Frankenmuth, we returned to find non-​hotel guests occupying all the parking spots.
The only good thing about this hotel is that it is right in the middle of downtown Frankenmuth. You are a very short walk or even shorter drive from Bavarian Inn, Zehnder’s and all the shops. Bronner’s is a few minute drive from here. That is all this place has going for it. If you’re going to spend the weekend here, don’t get price gouged and get nothing in return. Stay at Bavarian Inn or Zehnder’s.

First off, the good: The place not only smelled clean, we found it immaculate. The staff at the desk was incredibly friendly and helpful. Pool and hot tub were nice as well. You also couldn’t find a better location in town with plenty of parking.
The bad – The room we had seemed unlike any represented online. We had been led to believe our suite would have a separate sitting area but, instead, it had a pullout couch at the end of the beds. It wasn’t bad but it just wasn’t what we thought we were getting. Like everyone else, the TV placement is incredibly odd. It had to have been an afterthought. We had a suite and the only way to view the TV was to be in bed. If you were on the couch, you were staring at the people watching TV on the bed. The breakfast area was exceptionally clean but the ‘eggs’ and ‘sausage’ are institutional-​grade at best.

Super convenient place to stay in the heart of Frankenmuth. Had a much better breakfast than the neighboring Fairfield Inn and is considerably closer to downtown
A bit more expensive than I like to pay, but still quite competitive. Large whirlpool and pool with nicely equipped rooms that have the sink outside of the bathroom.
We’ve stayed here 2 times in the last few months so, yes, I would definitely stay here again.

While I usually enjoy Springhill this one is a bit unusual. Older furnature. Cannot see the tv from whirlpool tub. Location is great. Would stay again when in the area.

This is a very new property and very well done. The rooms are large (we have a family of 5). It is centrally located right in the middle of town and near all of the fun stuff to do.
The pool is great and there is an outdoor patio to relax or have a snack. We loved the breakfast, which is included.
My only complaints are that the TV in the room is in an odd place — it’s not good to watch while in the bed side of the suite, and not great for the couch side either. Also you can’t hook up a DVD player or game system — the inputs are covered over. It’s odd that they used a large, tube TV instead of a flat panel.
Also the pool area is loud. Very loud. It needs some sound deadening so it’s not so echo-​y.
We will definitely stay here again when we are in town.

I stayed here last year and liked it. This place had pretty comfortable beds except the sofa bed. The rooms were clean. The desk clerks were nice and the continental breakfast wasn’t bad. The location of this place was excellent, right in the heart of Frankenmuth. It was nice to be able to keep the vehicle parked at the hotel and to walk to everything. They had a pretty nice indoor pool, but I didn’t take the time to try it out. This place is always one of the hotels on my list to consider staying at when visiting Frankenmuth.

Yeah, no. Don’t stay here. The others in my little traveling party hated the pillows, the bed and the sheets. It’s just not the most comfortable, and there’s nothing especially nice about it, especially considering the price. Stay elsewhere in Frankenmuth.