Serendipity Day Spa Frankenmuth

Nice staff and an overall not unpleasant experience, but I had a very difficult time making an appointment for a manicure as the phone wasn’t picked up until I called for a fourth time over the span of several hours. They were able to accommodate me for the following day for their basic spa manicure ($ 20).
I already had Shellac on my nails, which I wanted removed, followed by a manicure with regular polish. This was done with no problem. The manicure was adequate.
It got weird, however, when I checked out and my total was $ 35…for a $ 20 manicure. I inquired about the price, and was told there was a fee for removal of the Shellac without following up with a Shellac manicure. (That itself doesn’t bother me, I know it’s a tad more labor intensive to remove) I just couldn’t believe it wasn’t disclosed to me at any point when I made the appointment or when I was there! I probably would have nixed the mani and just had the Shellac removed. This fee is also not listed at all on their list of services… so when I asked why it was $ 15, I was quickly told its for the time spent removing the Shellac. Seemed a tad expensive for a $ 20 manicure to begin with. She then corrected herself and said it was only $ 10 for the removal… huh?! The whole encounter seemed like pulling the wool over my eyes for a whopping $ 10.

My first time pampering myself. I was very skeptical about following through only because I didn’t want to pay good money to sit with uncaring, gossiping woman (the workers) but Ali and Cassidy were extremely genuine and delightful. I wish I lived closer to go every week now. But I will settle for once or twice a year. What a wonderful way to spend on a freezing winter day (–24 degrees this morning!!). I had a 30 min. Massage, pedicure and a manicure. Totally rocked! Thanks be to God for the means to even be able to do this today

Came here for a 60 minute couples massage and a 60 minute facial. We were going to be a few minutes late, so I phoned them and they were very accommodating. Upon arrival, we were greeted and shown to the waiting area to fill out some paperwork. The area we were shown to was in the middle of the hallway with two chairs. Not extremely comfortable as people were walking by constantly.
Once we finished the paperwork, we were led to a room with 2 beds. We met our therapist and they explained the services. They left for a few minutes so that we could get ready. I really wish they had a locker room so that we could change into robes.
The services started with a 60 minute massage. The beds were comfortable and a good temperature. My massage was pretty good with the therapist focusing on the areas of concern that I outlined on the initial form. My wife’s therapist was just ok. She commented that it felt as if the therapist just kept rubbing the same spots over and over.
After the massage ended, both therapist left and returned a few minutes later with the products for the facials. This is the first spa that we’ve been to that has done a couples facial. It was pleasant that we could spend more time together. Both facials were well done.
One of the few things that we wished the did differently is to begin with the facial so that we didn’t have to lay on our backs so long, as it gets a little uncomfortable.
Prices are fairly decent for the services performed. With all that said, we would probably go again if we are in the area and wanted a little relaxation.

I took my daughter here three years ago for a manicure with her sister and a friend and we had a really good time. So I decided to take her again this year for her 14^th birthday. We went today and got a pedicure and a manicure. My daughter said it was the best part of her birthday and we did many other things. The place was very clean, professional, friendly, and the ladies were modest. There’s nothing worse than having to stare down at some woman’s breasts while they’re giving you a pedicure. But they were very professional shirts that kept themselves covered.
The ladies did a wonderful job on our pedicure and I love the fact that we got to pick our own salts for our feet. they offered us drinks several times, my daughter got water with cucumber slices and I got pumpkin spice coffee. It was absolutely delicious. and I can’t forget that scrumptious cookie that they gave both of us freshly baked.
The pedicure chairs were wonderful, they massaged and reclined and it felt great. And you can control yourself when you got tired of it you simply turned it off.
One thing I really liked is when they were putting the nail polish on after the very first coat of the first toe, they asked if we were still satisfied with that color. My daughter was not when she saw it on her nail so they simply took it off and let her choose another color. That is customer service.
The manicure was equally as good, a very nice massage and again we were able to pick what kind of lotion send we wanted on our hands.
Not only will I be going back, but I have already told several friends about this and it’s only been a few hours since we went. With that being said I would recommend this place to everyone.
We will be back again for the pedicure and next time a facial.

We went for a couple massage on a long weekend vacation. The spa was very clean and overall professional. It was my significant other’s first time and they were very nice about explaining the process to him. The massage therapists were great, friendly and professional. We felt very relaxed when we left.
The only downside was when we left the receptionist was on the phone and continued her call while checking us out. As a result, the trip got 4 stars.

After having a not-​so-​good massage somewhere else, I was pretty apprehensive to try it again. My mom, sister, and I were in Frankenmuth for a girl’s weekend, so they persuaded me to try it. I’m so glad I did!
The spa itself is clean, with a serene atmosphere. The entire staff seemed genuinely nice and helpful.
Greg was my massage therapist, and he did such an excellent job. I explained to him that the last massage I had left me feeling a little beat up, and not relaxed at all. He listened to everything I said, even when I told him about the weird spot on my back that always hurts, and I wanted him to avoid it. Greg made sure that I was relaxed and the pressure was how I wanted it. He also made sure the temperature of the hot stones was good for me, and adjusted accordingly.
The music, lighting, and cleanliness of the room was all perfectly harmonious. I fell asleep a few times, which is a good thing!
My mom and sister had massages and facials and were equally happy with their services as well.
I will definitely be back to Serendipity whenever I’m in Frankenmuth. In fact, I might even drive out there just for another massage!