True Salon & Color Cafe

OK I received a wash and blow dry and I told the girl not to put anything in my hair she shook her head yes and then put two different products in my hair which now I have to wash my hair in two days instead of 4+ I was charge close to $ 70 because they told me it took so long for them to dry my hair… My fault I should’ve asked the cost she did a great job but my hair is flat I overpaid and I’ll never go back.
Guess they Don’t understand what customer service and listening to a customer really wants
Pissed I wasted So much money on flat hair… I left a tip so let’s call it eighty dollars out

I love this place. For both styling and getting your hair set for a company event. These guys are a bit pricey as compared to most places for the services they provide, however I am okay with that cause they listen to you. I have long hair and my stylist at the time, ensured that she checked with me before she cut off every inch. They also style your hair to perfection and I didn’t have to worry about it the whole night!

Just had a cut and color here for the first time, and I’m very happy to say that I’ve found my new salon!
Everyone was very nice and the salon is cute and clean. I usually dread going to the hair salon because I don’t know what to ask for, but I feel like they took the time to talk to me about what I wanted and to make suggestions. The results were exactly what I wanted! Thanks again!

I’ve been going to True for a few years now and I never leave disappointed. Rachel gives me a wonderful cut and color and always makes sure I’m happy before I leave. The staff is always cordial and accommodating. Prices are reasonable and salon is warm & inviting, clean and contemporary, making experience relaxing and enjoyable — not loud and trendy like other salons. My daughter also goes here and has been very happy with services received.

I had been a customer of this salon for almost 6 years. However, after the last few visits when I was left disappointed with either the cut or color I decided to move on. The place is clean and staff is friendly but the talent is lacking. Quite a few of their good stylists left over the past 2 years leaving many junior people that are just not up to my standards. I’ve had to come back twice in the past year for color correction. The prices are high for the level of service that’s being provided, I can get a $ 50+ cut on Newbury St and it’ll be a top notch stylist unlike here.

Very unhappy.
I created a Unilocal account for this.
I always ask for a quote before I have my hair done. After asking multiple times I was assured that my cut would be in the 120 – 130 dollar range. Later, I was charged a rate that was about 40 dollars higher. When I complained, about 15 dollars was taken off for a service that they had accidentally added. Still, the rate was much higher than they had quoted.
I was quoted the amount after the hairdressers had seen my original hair…
My cut was very nice and the color was pretty good considering I was lightening very dark hair. That is why the 3 stars.

Had a cut and highlights done by Kevin. I haven’t had highlights since college. He did a great job. Such a great team there I love watching them all work together to provide great service! They also have a great referral program that I have been able to take advantage of twice now :)

This is the BEST of the BEST in terms of hair salons. I’ve been coming to True since about 2008 (when it was aka J. Winter). I’ve always, ALWAY been a salon commitmentphobe and never stuck with one place for long, but that has changed. I always see Lisa at True in Framingham, and she is a GENIUS with my hair every single time. From the various cuts to the color, it’s always on the mark every time. Not only is the service great but all of the people there are unbelievably nice and make each appointment actually fun. Way to go True Salon! Love you & I’ll ALWAYS keep coming back :)

I had a great experience at True Salon. I got an awful color job at the last salon I went to. Rachel was my stylist and she listened to exactly what I wanted and gave me beautiful highlights. I also love the cut and style I got. I felt like she really took the time to listen and that my being happy was most important. I also got my brows waxed, and was happy with that too. Add in the fact that prices were great and I will definitely be going back!

I’ve been going to True Salon in Framingham for about a year and a half now and I have never left unhappy.
Lisa is my go to gal. I’m pretty adventurous with my hair– I have natural dark brown wavy hair and I have been blonde and back. Lisa has always given me exactly what I wanted and she truly cares about how happy I am with the end result.
The rest of the staff is very helpful and kind. They work well with each other, there doesn’t seem to be salon drama. They help each other out and also make sure that you’re comfortable and offer you coffee and tea. It would be nice if they had champagne!
The prices are right in line with the quality. I don’t find it over-​priced, I actually think they offer a great deal!

I decided to try this place after my sister reffered me to this salon. I wanted a cut & color. My stylist was Carmen, she was proffesional and attentive. I had left the first day with a wonderful cut and color– after a few days I realized I actaully wanted my hair to be lighter than the color I had gotten. I then called to re-​book Carmen, once I went in again for my second appointment, Carmen and the staff made it a very easy, enjoyable experience. I was very pleased with the service and I absolutely love how my hair came out. Thank You Carmen.

I’ve been coming to True for two years now and cannot say enough good things. I love that I can book an appt on my schedule (which is crazy) and know that any stylist I’m assigned to will have the same sweet demeanor, eye for perfection, and great ability. I go to them for haircuts, color, and special event styling. Their customer service is excellent, pricing is fair, and they seem like they are actually happy to see me (and evetyone else). And I must say they also don’t push product (my pet peeve) and they can get me in and out super fast if necessary. Incredible! Thanks True team!

I’ve been getting my hair done on Newbury St. in Boston for over 5 years. A move west prompted me to search for something more convenient. Now, all of you know how hard it is to «break up» with your stylist! So after lots of hesitation and reading reviews, I tried True and was not disappointed.
The team working on my hair stopped what they were doing to ask me questions about what I wanted. We came up with a plan, and I really appreciated their suggestions. I got a one-​color process, and they held out a big streak of blond from previous highlights. Then, I got a pretty basic cut with hair a few inches longer than shoulder-​length. Then, they stylist did it; she asked the fatal question: «do you want bangs?» Now who does that in 2012?! We chatted about it for a minute and I expressed my concern about not liking it or not being able to pull it back at the gym. She reassured me, then gave me some very moderate bangs that really highlighted my face. After she dried my hair, she showed me how to pull them back with a twist and a bobby pin and I looked so cute! Like all those photos I see on Pinterest! The color popped, the highlight was funky and I felt great.
When I went to check out, I had a really nice surprise. YOU CAN PUT THE TIP ON YOUR CREDIT CARD!!! That is unheard of in Boston! My total pet peeve since EVERY other state in the Union allows you to tip your beautician/​aesthetician/​stylist on credit cards. BONUS. Honestly, this alone gave them a certain amount of leverage in my book.
So after my sorority retreat, and my sisters saying that my hair looked better than they had ever seen it, I decided to go back for a 6-​week touch up of my roots. A different team worked on my hair, but I got that collaborative approach again. This time, Kevin the owner was on my team. Pretty cool. It was a nice «maintenance» haircut, and overall took a whole lot less time, energy and $ than my old Newbury St. salon. I’ll be back.

As a kid, getting a haircut was never an enjoyable experience. I dreaded hearing those words from my mother, «Cesar, I think it’s time for you to get a haircut.» Reluctantly, I have come to accept that long hair is just not a good look for me (despite a very cute phase during the mid 80’s when I sported a particularly well-​executed bowl cut). I have the polaroids to prove it!
I was blessed with a full head of black, voluminous, straight, cut-me-too-short-and-I’ll-stick-right-up kinda hair. A never-​ending battle with short haircuts has ensued since my kindergarten days.
The solution to my hair trouble? Well, I have tamed my hair with a perfect combination of strong-​hold hair product and scheduled, recurring 3-​week appointments to many-​a-​hair-​salon. These days, I go to True Salon.
I have been a customer at True for several years now. My first experience was at their Westborough location but after having moved, I now frequent their Framingham salon.
The staff at True always greets me with a smile. Before I have the chance to «check-​in», I usually get a «Hi, Cesar, how are you?» which, although I am sure is their standard greeting, always makes me feel as though they know exactly who I am and have been anticipating my arrival.
My current stylist, Rachel, is awesome! Rachel, do you take notes when I talk to you and then review these before walking over to invite me to your chair? How do you remember all the stuff I tell you?
Rachel always asks me how I want my hair cut. It is not because she doesn’t already know how I normally do it, because I know she can give me a perfect hair-​cut with her eyes shut at this point. She asks me because of the possibility that I might want to try the latest trend… I really appreciate that! I need a gentle push now and again… I’m afraid that my current faux-​hawk type cut may be past its peak now (no pun intended). But I am sure that Rachel will help keep my hair style current. She has a very relaxed and calm way about her, gives great scalp massages and you can tell that she is artistic and creative…
In short, I highly recommend True (and Rachel)!

I think that some of the negative reviews are flukes. I have been going to both the Westborough location and Framingham location for a couple of years now and have not ever been disappointed.
Recent win? I write for a fashion blog and let the readers choose which haircut would be a reader’s next style. After the voting had commenced we went to True Salon to get her hair did. They took the photo (the Gwyneth Long Bob) and they executed it beautifully. To boot? When you bring someone who hasn’t been there before you both get $ off your service. It ended up being a great deal for both of us.
Recent, Recent win? I had an appt to get my hair cut on a Monday. The Wednesday prior, I needed this hair off of my head. They fit me in that evening and Aubrey layered and thinned and textured my hair so wonderfully in fact that I cannot stop looking at myself in the mirror. As a side note: Aubrey was the one who washed my hair, cut my hair and dried my hair. They didn’t swap like other reviewers said. This was my experience and it was a good one.
Haircut was reasonably priced for such a skilled cut. I have paid more for less so I consider True to be my salon for the foreseeable future.

Not Impressed. This place is annoying. My sister LOVES it, but its really not for me. One person colors your hair, and another person cuts it? Sorry. I just don’t think thats a recipe for success, especially when you have curly, layered hair like me. The girl who highlighted my hair was new… she had to be… it took her 2.5 hours!!! SERIOUSLY — 2.5 hours to highlight my, at the time, shoulder length hair is RIDICULOUS. Then the woman that cut and blew dry my hair would NOT stop talking about herself! I mean whatever. I know stylists like to chat, but it was like she was «one-​upping» me ever chance she got!
The only reason I went in there was because I had a coupon and it still cost over $ 100. The reason for one star and not two… the color washed out. I had to go to my old hair dresser (who I NEVER should have strayed from to begin with), about 4 week earlier than I normally would have.
Skip this place… their coupons lure you in, but its really not worth the aggravation.

TOTAL NIGHTMARE!!! I went to the True Salon in Framingham based on a review I had read about Jamie who is a senior colourist at True Salon. This was THE ABSOLUTE WORST hair salon experience I have ever had in my life! First of all, the place is a total RIP-​OFF. I told them exactly in detail over the phone what I wanted to make sure I got a quote of cost of services that would actually be close to what I would end up paying, due to past experiences where I was quoted a much lower cost then it ended up being. I am a hairdresser (not currently working due to health problems)…so I have a fairly good idea of how to explain what I want done to my hair. I brought in MANY pics including some showing my natural blonde hair colour because I had dyed it red and after a few years got tired of it and wanted to go back to my light blonde. I also asked for black shading on the bottom of my hair underneath the top layers to add depth. And, some pink tips on my bangs and a few streaks of it in the front and sides. I gave pics of both the blonde shade I was going for and the black and pink as well, to show them how I wanted them my hair to look. I was stuck in this salon for just over FOUR hours (rediculous!) while they made me sit forever and completely RUINED my hair! I was quoted $ 60 to $ 80 over the phone, when I went to pay I was charged… get this…$ 175!!! I was very unhappy with the way my colour came out and expressed that! I was assured that they would FIX it at no cost and I believed them.“what a fool believes.” My hair was not light blond it was BLACK with a few tiny blond streaks and a few purple NOT PINK streaks throughout. NOTHING like what I asked for. I don’t know what amazing coloring courses Jamie has had but she does NOT know what the hell she’s doing. I really liked her but let’s face it she totally FU***‘D up my hair! I must say that Aubrey the receptionist was extremely nice and Lisa who cut my hair did an awesome blow-​out and cut and was a doll as well. Anyway, I was told to give my hair a little time to oxidize and the blonde should come out more… did NOT happen. Now, I made an app. to come back and was told they would try to lift some of the black off my hair but I was very concerned as my hair had some previous damage from dying it red and it’s fine. thin and dry. So I was very nervous about this colour removal and what possible damage it could cause. Well, unfortunately I wasn’t able to keep the appt. because I developed an illness and had to go in for surgery. After that I got the flu and then walking pneumonia… the whole time I called them explaining what was going on and was told not to worry and when I was better to call to make an appt. So… sorry this is so long… I finally called to make the appt. but Jamie was on baby leave so I asked to have Lisa as I had been very happy with what she did so I made the appt. So, I get there and I’m told I can get $ 20 off the process, I’m like WHAT? You told me you would FIX how you SCREWED UP my hair. and was told well, that’s if you do it within one week from your appt. I’m like your kidding right? NOT ONE time was I EVER told this and I called many times to apologize for being sick and unable to come in and to MAKE SURE they would still fix my awful BLACK hair. I am extremely pale and naturally blonde so you can imagine what black hair looks like on me… I looked like a cadaver. So long story short… if you want your hair TOTALLY RUINED and enjoy being TOTALLY RIPPED off by very DISHONEST people… go to TRUE Salon. Such an ironic name because they are anything but TRUE, they are dishonest people, who will lie to you and take your money and NOT stand behind their BAD work! I really would not mind paying a lot for an excellent hair style but $ 175 for black hair when I wanted blonde and am blonde to begin with??? HORRIBLE! Aside from Lisa and Aubrey this was one of the worst and most costly BAD experiences I have ever had in my life. Please… if you care about the health of your hair and how it looks… DO NOT GO TO TRUE SALON!!!

The salon moved and changed names!
They are now True Salon at 1291 Worcester Rd.
The salon is very nicely equipped, and the staff is very pleasant. I was seen for a trim by Aubrey — she was cordial, professional, and very skilled.
She worked quickly, but didn’t «cut corners». Aubrey was also very careful and efficient for the blow-​dry — no yanking, no re-​work, no pain in my neck from trying to resist the brush.
The cost was $ 40 + tip for wash, cut and dry. I was very happy with my haircut and plan to return to the same salon for the next trim.

I have only been to the salon in Natick… which used to be J Winter, so here is the review I wrote for that one:
Love LOVE J Winter (which is now called True I think?, so I’ll re-​post this under that name also).
I’ve been going here for a few years now, have always chosen to go to Jamie and have never been disappointed with the service there. The staff is all very friendly and accommodating, and my experience there has always been positive.
Jamie is one of the two (?) color specialists there, so she’s gotten extra special training and certifications, and she’s fun and friendly and just a gem! I opted for some red highlights in my blondish hair two times ago, a little hesitant, but Jamie encouraged me when I told her I was thinking of it, and I let her do her thing, and it came out great! I’m always happy with the color and cut, and for a reasonable price, I always leave happy.

I made my first appointment at True Salon & Color Café (then known as J. Winter) with a great deal of hesitation. Afterall, I had just graduated from college, gone to the same hairstylist for nearly four years and had experienced great haircuts and color.
The staff of is extremely friendly and welcoming; but when I tried to indicate what type of cut I would like, my stylist seemed to grow uncomfortable. In the end, she was sort of able to give me the cut I wanted but not without HEAVILY pushing the salon’s products. I understand that most/​all salons encourage their customers to purchase their products – but I certainly felt like they were promoting to an extreme.
Overall, I left with a mediocre cut feeling slightly uncomfortable that I wasn’t willing to purchase their salon products on the spot.
This place has potential, and I’m hoping I’ll want to increase my rating after another visit… but until then I’ll leave it plain and simple: A-​OK.