The UPS Store

I don’t use these places very often so as far as using this one goes,
Very easy in and out, plenty of parking, Associate was very friendly and courteous.

Should be no starts.
Terrible service and terrible owner named Jeff or something. So rude. went there to return some items and ask for some tape and the owner said I have to buy it because if I borrow the tape from the store, he has to use his tape. The way he treated me and my wife was so rude. Does it feel so good to you to be rude to your customers? Aren’t you supposed to be at least nicer than your staff because you are the owner? Terrible business mind man!

Thanks for the response Jeff. No problem about the notary issues. I found out that the Middlesex Saving Bank supplies a true notary experience for free. You don’t even need an account. Go there for you notary needs! It’s free and more pleasant.

I rarely visit retail UPS locations as I typically just have boxes picked up at my company’s shipping dock. Do not be confused as this place is basically Mail Boxes Etc re-​branded as The UPS Store.
This place is fairly comical as they are completely sterilized to be able to sell you every little piddly thing. There is not one sheet of paper laying around to wright a note… nothing. They basically told me that I had to pay for the so called «Computer Time» to print a UPS label off my cell phone, rather then just scanning the UPS bar code off my phone screen and having UPS system issue a label
I had a second package with me for which I did have a printed label on me. I am glad I brought my own tape along to affix the label as these monkey would try to sell me a piece of tape as well. What a joke!
Every UPS driver I had ever dealt with was far more representative of the UPS customer service I am used to than this store.

Great customer service. Friendly and helpful people! I was surprised on how nice they were to me. Keep up the great service!

The store did refund the difference in cost to my father when he went in the next day, and they did so without any issue.

Excellent service! I had a large package that I needed to ship via DHL internationally using the recipient’s DHL account. I didn’t have time to make it to my local DHL drop-​off where I live so used my phone to find a place close to my work that accepts DHL packages and found out this UPS store does just that! I am so glad I found this place! I believe customer service at any establishment should always be helpful and friendly but they went above and beyond.
Okay, I made sure I got their names so I wanted to say thank you very much to Maureen for your assistance and not being rude or rushing me as it was closing time. You are a life saver! Also, thank you to Jeff for your knowledge and for educating me on all things shipping related and providing excellent follow-​up to my questions.
I would very much recommend this place for any shipping needs. Thank you again!

Needed stamps and the PO was closed. I can always count on the UPS store.
They open and close an hour earlier than before on Sat 9 – 3.
Small place but they have gift cards, boxes, and all you need to ship things. I get my tracking info and receipt emailed right to me before I even leave the store. Makes it easy to send the tracking number to the recipient.
Thanks Jeff

Local and convenient. I’ve drop off packages there. Usually quick and responsive help because it’s not very busy.

Since they reopened the new person is nice. It seemed to go smoothly. I had multiple packages to go out. I put my wife’s email address on the notify list for the packages because they are really for her. One hour later I get a text from her saying they over charged us and 4.98 is going back on our card. Amazing how this happened.

I come here when I successfully sell items on eBay or when shipping anything from work. The staff here is very friendly and helpful. After a few visits you are recognize and little information is asked before your transaction is complete. On all the trips I’ve made out here I’m usually in and out of The UPS Store in about 5 minutes. If you are in a rush it’s best that you come in with everything prepared and ready to go. Sometimes during the busy hours you might have to wait in line as unprepared customers still try to get everything together. The hours are tricky for anyone who work the 9 – 5 so most people probably can only go between 12−2pm. Thankfully, this is one of the stores that opens early and if you leave a bit earlier you might get lucky having your package shipped out first thing in the morning. To make the most of your trips to a UPS Store have everything ready, know where you are shipping and know what you need.