Southboro Medical Group

Been going for a few years now. Flexible appointments but you won’t see your doctor, which wasn’t really a problem for me. My main problem is they don’t like to write prescriptions and want to wait for things to get worse before addressing issues. It’s happened at least three times to me and I’m the type of person to self treat with over the counter medicine until I really need something. My most recent experience was that they told me to call back if things stayed the same or got worse and they would prescribe me antibiotics but when I called back they said that I needed to come back in to be seen again before they would write the prescription. Seems to me like they are writing their own paychecks by making me come back in, which is such an inconvenience when they’ve already seen me. I’m in the process of looking for a new doctor’s office…

Dr Buchanan in the Framingham office is so caring and spends time with his patients. He’s very kind and explains everything. If you call his office with a question they get right on the phone or they’ll call back in a reasonable time. Val his nurse is his right arm can’t say enough about her. My brothers see Dr Buchanan For about 8 years they are both developmentally disabled and they both like going there.
Larrabee family

BEWARE OF ALLERGY SHOT COSTS– THEY WILL HIDE FEES
I had blood work done recently that showed I was highly allergic to my cat/dog’s dander. I went to inquire about allergy shots. I met with the allergist and, though somewhat cold, informed me of what I thought would be EVERYTHING I needed to know regarding the costs of the shots. I was told by both the doctor AND the receptionist that I would only need to pay for my allergy shots which are either fully covered or the cost of a copay, about $ 25.
SOOOO tell me why I got a bill in the mail for $ 307??? It’s because NOBODY informed me there was a charge for the FILLING OF THE VIALS. Seriously? When I called the office the nurse Andrea was extremely rude and said «I have the paperwork here that says you signed for it.» Yes, I signed for the SHOTS. not the FILLING OF THE VIALS THAT NO ONE TOLD ME ABOUT. Next day I got the «signed» form in the mail saying I signed to pay this. Yes, I signed what they told me to because I THOUGHT they told me all my costs.
Needless to say I have not heard anything back from the doctor’s office and I am disputing the claim. Make sure you ask them MULTIPLE times what they are going to charge you or you will end up with a hidden bill like I did.

A few months ago, I visited the pediatric group at Southboro medical of Framingham. I had been going there since my son was born in February 2013 and seeing Dr. Zaref. He was a decent doctor, but always rushing through our appointments and never paying much attention to my questions or concerns. On this particular day, the office was running late… by an hour. I get it, doctor’s offices are unpredictable and I had never waited quite this long before. I was patient and waited my turn, though no one ever apologized or even seemed to notice that Moms and Dads with busy schedules had to put their lives on hold for their poor scheduling.
My son’s next appointment was Tuesday ⁶⁄₉ and we arrived 10, maybe 11 minutes late. I was asked by the receptionist to wait so she could «see what she could do». What? It was an 8:55 appointment and there was one other family in the waiting room, but again I waited patiently for 15 minutes, expecting that any minute the nurse would emerge and call our name. Nope. Instead the receptionist called me up and informed me that Dr. Zaref would be unable to see me and we would have to reschedule because I had missed my appointment. WHAT? That just seems crazy to me. Your patients are expected to wait a full hour for you, but when they arrive 10 minutes late you refuse to see them for a routine, 10 minute appointment? Furthermore, when I asked to speak to Dr. Zaref, he would not come out and instead sent his poor nurse who had to enforce his ridiculous claim.
Long story short-​if you’re looking for a good doctor who reciprocates the same respect you give to him, you won’t find it at Southboro Medical Group of Framingham, or with Dr. Zaref.

There’s an old routine by Cheech & Chong that goes like this:
Phone rings.
«Hello?»
“Is Dave there?”
«There’s no Dave here.»
Hang up.
Phone rings.
«Hello?»
“Is Dave there?”
«There’s no Dave here.»
Hang up.
Phone rings.
«Hello?»
“Is Dave there?”
«There’s no Dave here.»
Hang up.
Phone rings.
«Hello?»
“This is Dave. Do I have any messages?“
That’s how I feel about this practice. In truth, I’ve never gone there or been treated by their doctors, but for the past 5 years, they occasionally call my phone and ask for Miguel, sometimes leaving a message that he should call them about his test results. Every time, I call them back and tell them there is no Miguel here. But it keeps happening. If I was Miguel, I wouldn’t be too happy.
Therefore, I can only surmise that this practice is so inefficient that I would never want to be treated there.