Sheraton Framingham Hotel & Conference Center

The hotel is a castle but your not treated like Royalty! In advance I requested a microwave and fridge it wasn’t in the room. When I called Rob the earning bit was rude and told me it didn’t matter that i pre requested it. Tim from the front desk told me that he would sent it up 3 hours I was still waiting! I called again and again I was lied to. Finally I spoke to a manager and got what I requested originally. Save your money and stay somewhere else.

so i booked a king room, checked in and asked if i could have a handicapped bathroom. they sent me up to the 4^th floor, opened my door, double beds. called down told them i paid for king, went all the way back down to desk. they gave me room 361, mortifying. i have a bad leg and refused to go all the a way back down. at this point, they were making a fool of me. the room was the furthest from elevator, smallest i have EVER been in. peeling ceiling in bathroom, peeling bathtub, broken handrail (which i asked for). filthy bathroom. privacy curtains were mismatched, one of them draped the entire a/​c unit, making it unfit for use. i would NOT recommend this hotel. pretty lobby and excellent room service food but rooms disgusting. desk chair horrid, dark at desk, chair in room to relax awful. subpar sheraton.

I was trapped here for an entire week on business. My only consolation was that this place was better than the nearby Marriott Suites. I was in the SPG Club upstairs — wooden doors and colonial pane windows, an overly attentive lady was part cleaner and part maitre d’. The bagels were not real bagels, and they were old and thick. Inedible selections. There was coffee at least. The first morning there, I had gone into the convention hall that they use to setup breakfast. I think I paid $ 17.99 for a coffee that was very weak. Again, I did not want to eat the rest. It was gross. I ate dinner in the restaurant… sat right at the bar. They destroyed my burger with blue cheese. I have never ever encountered such a horrendous treatment of a burger. The bathroom was a turnoff. See my photo of the door. You can barely close the door the way it swings into the already cramped bathroom space. I was happy to see they had Showtime, so I could keep up with Billions while I was there. The internet should be free for all hotel guests. There’s a gym, and it is larger than most hotel gyms but equipped with the same crappy rubber dumbbells and a dangerously broken and unstable contraption that is intended for pull-​ups.

Had a great stay. Staff as very friendly and helpful especially Beethoven at the front desk and the bartender who worked last night (sat ¹⁄₁₆). Enjoyed dinner (lamb sliders, crab cakes and sweet potato and kale salad) and watching the patriots game at the bar. Lobby and restaurant area seemed to be recently upgraded.

From the outside the Sheraton Framingham might look like a fairy tale castle, but once inside the building the fantasy quickly ends. Although billed as a conference center hotel and supposedly ranked as a Sheraton (usually a somewhat better chain) it had only two elevators off the main lobby and between the oversize holiday tree blocking the way and many undersize visitors running around seemingly unescorted it was not a place to do business. The room we stayed in on the other hand clearly had seen too much business and not enough maintenance. In addition to a clanky old heater we finally turned off despite the cold so that we could try and get some sleep the carpet was stained in numerous places as though something (or someone?!!) had leaked on it, the coffee maker hadn’t been emptied of water, there was an electrical socket whose wires were pulled literally out of the wall, the bathroom sink was cracked and discolored as though it were a spider’s web and the room’s lone «office chair» looked like something even a fraternity brother would have left at the curb in the spring! We were glad to leave too.

We stayed here during a recent visit home. Starwood needs to check this hotel yes, the lobby and hallways are lovely. Our room had a huge gap under the door letting in hallway light, Windows didn’t lock, insulation in Windows was missing. Very noisy on highway side. Bed was more like a futon than a mattress. No ventilation in bathroom and you had to enter the bathroom and turn around to close the door. Furniture in room needs to replaced or cleansed.

Pretty bad service. I’d absolutely pick another hotel next time.
Cons: Room Service was comical. Ordered it twice, and every order and every side dish was wrong.
Cleanliness. Forget it… Food crumbs on the desk, but big ones… And somebody else’s hairy soap still in the shower.
Front desk. Kids. Poorly trained kids that talk to you like you’re having a beer with them…
Pros? The bartender was great. In a way, the only thing that makes up for the rest of it :-)

Where to start? I reserved a king bed, show up and there’s none. They «upgraded» me to a «suite» which wasn’t a suite at all but rather a large empty, awkward room. Very outdated. Was woken up twice by loud noises either above/​below or both. Sounded like slamming and dragging noises. Could hear voices through the ceiling as well. And worst of all… after I was woken again at 2 am, I turned on the lights to see BLOOD on the sheets! I am surprised that SPG has lowered it’s standards so far as to even put the name Sheraton on this dump. Oh, and the beds were terribly uncomfortable.

The hotel itself is okay. Do NOT eat in the restaurant off the lobby. The wings were nicely seasoned but overdone. The jambalaya is a few shrimp with seasoned rice… certainly not worth anything close to $ 26. If you want better wings for half the money, go to Outback. If you want far better seafood then drive down the road a couple miles to legal seafood.

On our way to Boston we decided to take a halt at this place. This is not an ordinary motel instead it is as huge as a castle. They have very beautiful interior and lots of parking space. The location I found was safe and secure. The staff members are also nice.
Our rooms were very clean. The sheets/​pillows everything were clean and good for use.

Bad experience, bad front desk operation, poor customer service. I booked a stay at the Sheraton Framingham Hotel & Conference Center for a wedding of 400. You’d think with that, there would be some consideration for a 1-​night refund that I was asking for.
I booked through Expedia. However, before my stay, I had to cancel 1 of the nights. I first called the hotel a day before, when they told me Expedia would not allow a refund. However, after speaking to Expedia customer service, I found this was not true. Expedia said they would offer a refund if the Hotel would approve it. Expedia was kind enough to call the Hotel. However, the hotel denied the request. I then spoke to the hotel after the Expedia call and they told me to speak to the front desk when I check in. So, I did that and was then told only a Manager could approve a 1-​night refund. Jennie told me that the Manager would not be in until Monday morning.
Monday morning arrived. I saw Jennie again at the front desk. When I asked to speak to the Manager, Jennie went to the back room, came back out and told me it was the policy to not allow refunds. So, I ask, may I please speak to the Manager in person and she told me it’s really the group leader that is in the back office and re-​stated to me, it’s the hotel policy not to give refunds. I asked her for the Manager’s name (Lauren) and at what time the Manager would be available. As of this writing, 4 days later, I have yet to speak to a Manager to resolve the issue.
So, over 4 days… with Expedia offering to refund me with the Hotel’s permission, I have yet to speak to someone at the hotel with authority to make any decisions. I can understand that if the hotel was fully booked, perhaps they would not want to offer a refund, but the hotel has vacancy and my refund would not come at the expense of the hotel. Bottom line… I would not recommend this hotel if you need flexibility in your travel schedule. Their policies and service are not customer centered.

I decided to make a quick overnight trip to Boston for cannoli’s and lobster, and I needed a place to stay. I found this place through a discount website that advertised rooms for $ 100, a ton cheaper than any other decent place I could find in the Boston area. Granted, this place was about 25 minutes away from the airport and I had to rent a car to get it to it, but it was a greats night stay in a hotel that offered more amenities than I needed for the hour I was there and awake.
First, the hotel looks like a castle. I never understood why, but it’s really neat looking from the outside. There was a wedding going on while I was there, so parking was a bit difficult, but I was able to find a place fairly quickly with a bit of a walk back to the main entrance.
The staff was extremely friendly at check in and made quick work of the check in process. Before I knew it, I had my room keys and was admiring the fire by the elevator as I waited for one of the two elevators, which took a few more seconds that I would have expected.
My room was comfortable, clean, and nice and cool. I hate when hotels limit the thermoset from going below 65 or 70. This one went down to 60, which was nice and comfortable for me. The bed was comfortable too, and I drifted off to sleep without any trouble.
The only complaints I have: there was a ton of light that came in from underneath the door to the point of lighting up the room. Usually the light comes in from the curtains, but here it was the door. Also, there was a door between my room and the one next to me, and the people next door kept waking me until about 3am. The cases of beer and pizzas sitting outside their door when I left confirmed my hunch there was a party going on. I didn’t feel too bad about letting my loud alarm go off for an extended period of time at 5:15 AM.
If you’re looking for a nice place to stay without paying the in town prices and don’t mind driving about a half-​hour (on a tollroad) then I recommend this Sheraton.

This is the worst Sheraton or Starwood hotel I have ever encountered.
The rooms are dilapidated, and the staff is rude and unresponsive.
My colleague and I both checked in and went to our rooms, which were dirty and had not been serviced by housekeeping. My colleague found dirty towels and a used disposable razor sitting in his bathroom. We called to complain about the situation around 8pm. We both went to bed later that evening.
At 1:30 am, a housekeeping manager repeatedly and aggressively knocked on my colleague’s door until my colleague finally got out of bed and opened the door. The manager offered to clean his bathroom – at 1:30 am!
The A/​C barely works if you are lucky enough to get it to work at all. The plumbing is so dated that it is difficult to control water temperature in the sink and shower.
The discourteous housekeeping staff started knocking on my door early in the morning despite the «do not disturb» sign hanging on the door handle.
I will never stay here again and strongly suggest you avoid this hotel.

This is easily the worst Sheraton property I’ve ever stayed at. Full stop.
The staff is rude, the amenities (aside from an actually decent gym — one bright spot) are non-​existent, the food at the restaurant is terrible, and the rooms are ancient — the carpets are curling and the plastic bathtubs are actually cracking and peeling they’re so old. I’ve been forced to stay there for weeks on business, and I’ve noticed multiple charges go through to my credit card without authorization, so now I’m spending my weekend combing through my statement to see if I find any more. When I called them to ask where the charges came from, I was hung up on twice (nobody actually talked to me, they just picked up the receiver and put it back down) and two more times the call rang so long it failed — someone only picked up to talk to me on the FIFTH time.
On three mornings, I didn’t have COLD water in my room. That’s right — no COLD water. How does that even happen? I called down after my shower was scalding hot for 20 minutes straight and asked them what the problem was, they sent up an engineer who told me (and this is a direct quote): «Oh yeah, that happens sometimes. Not much you can do about it.» Three mornings I spent hopping in and out of a scalding hot shower so I could get clean enough to go to work in the morning.
My room has been facing the front of the building on several occasions, which wouldn’t be an issue, except that the blackout curtains are woefully inadequate — and there are massive spotlights trained directly onto the guest room windows. Who thought this would be a good idea?
I work with a large team that travels frequently, and it’s no small thing for us to give up our Starwood points. Most of my team has actually made the decision to move to the nearby Residence Inn. The Residence Inn has cockroaches and the points you earn are worse than useless, and the team would STILL rather stay there than here. I don’t know what stronger condemnation I can give than that.

This is a good hotel and their dog friendly. The only downside is their snow removal during the winter is atrocious. They do have a great restaurant though

Came for a SBA matchmaking activity. TIGHT. CRAMPED. DATED. Not really thrilled. Staff was so nice and worked hard to keep the pastries stocked and coffee flowing. But the space was really tight and uncomfortable. Just not well laid out, and not prepared for the amount of bodies at the event.

I was a little weary when checking into the Sheraton after reading all the poor reviews but I was pleasantly surprised with our stay.
My only complaint was the A/​C unit in our room wasn’t working properly but when I informed the front desk they happily moved us to a larger room down the hall and even offered to help us move our things. They also gave us a complimentary breakfast coupon for the inconvenience and the food was delicious.
I would definitely stay here again.

Let me say first the front desk personnel were courteous and welcoming.
The rest of my experience? What a letdown. Room overlooked a roof littered with abandoned ladders, hoses, rags, and assorted trash and filth. The HVAC machinery looked like it hadn’t been washed since it was installed. Disgusting.
My room’s climate control unit burped and rattled half the night. Turned it off finally and cracked the window, allowing the waft of aforementioned roof filth to trickle into my room. Bed was small, linens average, walls thin.
Bar was typically bland with no craft beers except for some local blueberry infused lager. A couple of the signature drinks on the menu couldn’t be made because they didn’t have all the ingredients, and one of the bartenders openly admitted he had no idea what Agave syrup was, even though it was a key ingredient in their featured margarita. He was too busy flirting with my 3 female colleagues to care, and subtly insulting my male colleague for ordering the blueberry beer (leave the insults to me, please … he’s not YOUR friend). Dude, you don’t have that much game and obviously have no idea how to pour a decent drink.
Breakfast? No complimentary coffee, and the dining room looked like a riot had gone off upon arrival. «So sorry, we just had a large group» was offered by what appeared to be the one and only waitress bussing and serving. $ 17.99 for a sad buffet of luke-​warm eggs and Sysco sausage pucks. $ 10.00 for coffee and a fruit cup. No thanks. We hit Starbucks a mile down the road then walked over to the neighboring Whole Foods for a killer $ 4.99 breakfast burrito.
Oh, and $ 9.95 for Wi-​Fi.
I’m sure this flophouse has ZERO incentive to improve due to high Boston occupancy rates. Accordingly, I have ZERO interest in returning.

Have stayed here twice and neither time was a bad experience.
Love the tudor style and only 20 minutes to Boston from here, so it was the perfect stop over. They recently renovated the gym– so that was great with brand new machines and personal TVs. Currently renovating the indoor pool. Outdoor pool was very nice.
Rooms were newly decorated and beds were super comfortable. Ask for a quiet room in the back of the building. Only complaint is on second visit– the bathroom was not as clean as it should be.
At only 89 bucks a night, this stay was just about perfect!

God, what an unusual place. I always sort of wanted to stay here because of the striking exterior, and I finally had a chance to do so the other night. The interior design is really strange, and clearly the product of some designer’s heroic attempt at modernizing this place. Touches of characteristic Starwood design are interspersed with Medieval Times kitsch.
The rooms were fine, nothing to write home about. As others have written, the paid parking is completely absurd. Why do I need to pay $ 12 a night to park in a mostly-​empty suburban lot? Inexcusable. Also, while I asked for free internet as my welcome benefit, I still found the charge on my bill and had to dispute it. Obviously mistakes like this happen, but it felt sort of like the cherry on top of what is a pretty average experience.