New England Family Health

by Barbara and Arlee on Jan 4^th, 2016
Dr Singh is the kindest doctor I have ever been to. She is always on target when diagnosing a patient. She spends time with you and is caring and understanding. I saw a negative rating and I can not believe someone would write that. They must not have gotten their way about something. I have been going to her for quite a few years now and she replaced my doctor of 25 yrs when he retired. I thought he could never be replaced. I was so wrong. From day one Dr Singh made me feel welcome and part of the family. My beloved husband was also her patient and she kept him alive for many years. She was the first to call me when he passed. Her husband manages the office and is just as nice as she is. Her staff is always helpful and right on their toes. I’m blessed to have found her.

Overall not very impressed with the staff. As a new patient I shouldn’t have to leave a voice mail and wait for over 2 hours for someone to call back. When I received a call back I thought the person was rude. I am the consumer, I have the insurance that’s going to pay them, therefore I should hear a pleasant voice. Not in this case. I felt as though I was interrupting them. In the 2 hours it took them to call back (I called at 1pm) I had already found a great Physician with a sympathetic staff that answered on the second ring. I was able to be seen that day for a sick visit. I was given samples of antibiotics so I could start them right away and not go to the pharmacy (help me save some $$ too) so I could go home and get some rest. My doctor personally called me the next day to see how I was feeling. This place is an absolute joke and is run like a circus not like a medical office. I have ask some of my friends to call as well, they have similar thoughts as well. Good luck to those who choose this office.

Dr. Singh is the best. She connects with you on a personal level and doesn’t rush you in and out of your appointment. She also takes the time to explain things.
Only complaint is that their receptionist does not answer the phone… EVER. You have to call and leave a message and wait for them to call you back. So if you are having a little bit of an emergency (not ER worthy) but like if you are in pain or are sick and need antibiotics sometimes they just aren’t quick enough.

great ‘bedside manner’ and very competent. never had a better doctor. and — the staff actually seems to have a grasp on the absurd mess that is the US insurance system.

I got sick. It wasn’t fun. I needed to find a doctor. Hearing good things from a friend, I ended up making an appointment at NEFH. The new patient registration was surprisingly fast and painless. I did have to wait a short while, but that’s to be expected from pretty much any doctor you see. When I was finally ushered into the exam room, I could feel my heart pounding and my pulse start racing. Of course it was just the nerves of being in the doctor’s office — no one likes having to go to the doctor. Am I right?
After only a few minutes in the exam room, I met Dr. Singh. Right away, I knew this would work out. She was very cheerful and down to earth. I could feel my anxiety going down and my pulse got back to normal. We chatted and I felt like I could talk to Dr. Singh like «one of the girls» rather than doctor/​patient. What I like about her too is when she explains to you what’s going on with your body, she really takes the time to explain it so that you, the patient, understands. She’s able to be on your level. That should be what everyone wants from their doctor.
The staff is nice and the facilities are clean. And while I think they’re all great there, I do hope not to have to visit them very often. I’m sure my insurance company feels the same way.