NEO Interiors

We LOVE NEO! Their furniture is super modern, reasonably priced, and their options are awesome. This time I was looking for a good quality organic mattress for my new bed.
Guys at NEO will work with you to make sure you’re getting what you want. Even when it comes to delivery, they will make all appropriate recommendations.
I have rarely gone furniture shopping when I didn’t feel like I was getting robbed. But not this time.
I would recommend going to NEO store if you’re nearby since their prices are a lot cheaper than buying the same product online.
I ended up getting my Magniflex Mattress Dolcevita Comfort Dual 10 Queen delivered from Italy in 9 days and damn am I happy with it. It is by far the most comfortable mattress I’ve ever slept on.
NEO is a gem.

I am new in Boston, and it’s been extremely hectic to furnish my apartment. I have been walking all over town to get designer and funky furniture!
Every where I went the prices were unreasonable and the shipping would take 6 – 8 weeks which is too long for me !
When I went into Neo interiors (root 9), the experience was amazing, ask for Justin specifically I never met a better salesman than him! He sat with us over 3 hours thinking about the best options for my place and best prices. He really made me shop in ease ! I basically furnitured my whole place from there.
Defiantly recommend going there you won’t regret it.
Cheers,
N

We’ve made multiple furniture purchases for my house and office over the last month. Great prices. They also offer a good delivery and assembly service for the sectional sofa I ordered. They had some good deals on certain clearance items on their floor. The items that were in stock got delivered in 2 – 3 weeks as promised. I’m waiting for one item that’s out of stock, but nothing to complain about here.

Awful service. Ordered chairs and a buffet for over $ 5000 and received the worst service possible.
NEO works together with Il Décor, a furniture store in Boston.
The furniture arrived 2 months after it was promised and the buffet was damaged during delivery. 50 phone calls later, someone came to try to fix it. No luck. They reordered another buffet which took another 2 months to get delivered. Delays were explained with «the driver doesn’t like to drive to Manhattan so he’s only doing it next week».
During the whole process, they were unfriendly and didn’t return calls /​call back when promised.
I strongly advise to stay clear.

If only it were possible to give zero stars. These people lack customer service skills and were very rude.
The only time a worker came up to ask us if we needed anything was when we were sitting on a sofa that was already SOLD. In other words, telling us to get up. There were no signs telling us it was sold, how could we have known? I’m here to buy a sofa, why wouldn’t I sit down on something I’m interested in buying. Well, after he indirectly tells us to get up. he walks back to his desk, obviously uninterested in helping us in the first place.
We would’ve spent X amount of dollars for a nice sofa, but because of their attitude, we’ll take our money somewhere that’ll appreciate it.
Do yourself a favor and AVOID this place.

Terrible customer service. Walked in and was not greeted by neither of the salesmen.
The showrooms aren’t too bad, but we were looking for a brand new couch. We actually seen one we liked but wanted a black one that was shown in the «brochure» on the couch (the one on displayed was a white one). So we asked him if we can get it in black, he responded in a vague, and unprofessional, not-​so friendly way, telling us they only have white. Ok, so why didn’t you put a sign saying black isn’t available or just cross it out in the booklet?
Also, we were sitting on a few couch/​sofas– testing out the comfortness/​stability/​etc. and a younger salesman approached us and told us to keep our 1 year old baby off the couch assuming that my son would dirty it in any way– to keep our son away because the couch is SOLD so they need to be kept clean. Can you please tell us why you do not have a «sold» sign on the couch? Or any type of sign at all? Why would you still keep it out? According to the reviews I’ve read, it says that you guys take forever to ship your furnitures. Is it because you’re still keeping it out on display?
Please– if something is sold, it needs to be removed, or have a sign on it. Nobody wants a bunch of people still sitting on their furniture after it’s been paid thousands of dollars. So be aware of the stuff you buy here! God forbid they still have your furniture that you’ve ALREADY bought on displays instead of gettin them ready to be ship to you!!!

I like modern European furniture. And this place is affordable. The owner, Igal, tries his best to help you.
However, be forewarned that it’ll take you a VERY, VERY LONG time to receive your furniture. So if you want a piece of furniture, I’d give them at least 2 months for delivery. If this is not an option for you, then I recommend that you look elsewhere.

It takes forever for your furniture to come, my parents ordered a furniture an it took 3 m. To receive them and they are expensive. Coupe of the seats came rusted and they have been lying to my parent for over 6 m. Saying we will replace them and they are on their way here they delivered them rusted in the first deliver so since them no communication and my parent called them and same lie all the time shame on companies like this they still exist «people work hard for their money. Don’t buy anything from these liars.

Terrible costomers service.
These guys don‘t keep their promises.
If you want save your money and time keep away from this place.

Trying to find a nice modern sofa that would fit into our small and odd apartment in Cambridge was a real challenge. After visiting Circle, Jordan’s, IKEA, Boston Interiors, you name it, we became completely frustrated by ugly designs, high prices and low quality. Fortunately, we stop by at NEO where the owner helped us to find exactly what we were looking for. Actually, we didn’t even know what we were looking for and he was able to help us with that as well. The owner brought a few catalogs, gave us a few ideas and left us alone to make our own choice.
The sofa, we decided on, turned out to be a real gem. The look, the price, the quality, everything is to our liking. And with free delivery and assembly, we don’t know what else to ask for. Thank you!

Really small showroom and *unique* modern furniture. Nice option for something different if you are willing to pay a premium.

I had a very good experience with NEO and in particular with Igal, one of the salespeople. Due to a manufacturer error (no fault of NEO), the sofa we ordered was a slightly different color than the manufacturer’s catalog. NEO immediately assumed responsibility. Igal offered to refund the purchase immediately and retrieve the sofa from my apartment. He also offered to loan me a sofa until a replacement could be ordered. Ultimately, we decided the color worked after all. (And the sofa is Italian-​made and terrific quality.) Nonetheless, to show good will Igal offered us any lamp, fireplace, pillow, etc., we wanted from their catalog (not just their showroom) and even threw in several hundred dollars of accessories at his cost. Throughout the process, NEO was communicative; Igal twice called me on his day off to respond promptly. All this for an error that was not even NEO’s doing. I would not hesitate to shop here again — in fact, I fully intend to. This is an outfit that stands behind their product and goes the extra mile.

Just spent a month negotiating and finalizing a Schillig couch with them and after all that time the Sales man Igal and Manager Gary were abusive and decided to not make the Sale! I even had the invoice with the final figures that they refuse to honor. I would not trust them for a purchase based on this unprofessional behavior.

Most definitely my favorite furniture store. I have bought a number of things from them through the years including my bar and my dining room table. The modern designs that they have available are great and the prices while still not cheap certainly are in comparison with the designer stores. I also really like the staff who are super friendly and helpful with picking out stuff. While the store is small and they don’t have a lot of stuff on the floor they have an amazing array of options that you can order from the manufacturers they do business with. So if you love modern furniture you need to check out this store.

Strange… I thought I submitted my review of NEO Interiors already but I guess not… so re-​posting it. Nothing has changed since my last review: I liked them a lot. I give them 5 star because of the way they helped me choose my sofa and how smoothly they performed the delivery. The style of the furniture is modern and contemporary, lots of Italian and European lines are represented: Natazzi, Calligaris to name a few. Prices are very moderate. The showroom could’ve been bigger, they also have a second showroom in the basement.
I understand that some people prefer to order what they actually see in the store but even in Jordans I ended up ordering froma catalog.
So working with catalogs is ok with me. Sales guy offerd the right selection of lines for my taste, my needs and my budget — which was amazing and very much appreciated. No push, no upsells, no tricks. Nice.
I got my sofa for $ 00s less than all other quotes from furniture merchants around the country.
The delivery and assembly was quick and sweet and done on time convenient to me, no problem. They were very flexible, I did not have to bend my schedule, they accomodated mine. A+ guys, thank you!
I will shop there again anytime.

For an affordable modern furniture store, this is almost as good as it gets. The space is a bit cramped, but the salespeople are super friendly (they are Russian) and have a fantastic array of modern furniture. Many of these items, if found at DWR or CB@ might be tagged at $ 6,000 or more, but here you can get an awesome sofa for around $ 1200-​$ 1500, which is unheard of in this design style. I got the bungee chair for around $ 200, the same price I would have paid for an ugly, overstuffed desk chair at office depot or something.
Location is less than desireable, but everything is «45 minutes» away in Massachusetts. It’s to bad hanna b. had such a miserable experience, but the owners were really nice to us. I would set up my own delivery service probably, and stick to the seating like chairs, ottomans, sofas, lounges, etc., instead of wardrobes and stuff.
They even wrote us a thank you note in an email after they saw our blog post about how much we liked their store. If you can only afford $ 2000 or less on a sofa, and love modern style, this is really the only place to go, maybe in all of New England.
make sure you set your emergency brake in their sloped parking lot, though. and don’t forget to check out the basement for some more hidden gems.

We had a pretty good experience with Neo Interiors. We actually found them on Craigslist and found that they sold dining tables we were interested in for more reasonable prices than we had seen in our own neighborhoods; the only thing is that we had to make the drive to Framingham.
We had called to see if they had a table we were interested in stock. Unfortunately, they have a small showroom that doesn’t let them display much, but they have tons of catalogs that you can look through and custom order what you want.
The salesman essentially talked us out of the table we wanted and sold us another. The table and chairs we ordered came in earlier than estimated and delivery/​setup was efficient. No complaints on this end. Pretty good customer service; gave 4 stars instead of 5 because of the limited showroom.