Men’s Wearhouse

We bought Vera wang tux for our wedding, we had tux trailer at store, no one called us to notice the pick up date because they were so certain they had it done. When we came in to pick up the tux, they messed up our tux with another lower price tux. We were so busy with our wedding at the meantime my hubby has to come back and forth for his tux! We bought this 500 up tux with a plastic dust cover bag!!! What a store!

I was concern based on the previous reviews, however, I received excellent customer service. I was measured within minutes and completed my entire reservation under 10 minutes.

This store is a rip off. The clothing looks good at the store, but everything I’ve purchased from this place wears out amazingly fast. My ‘half off’ sport coat’, priced at (a ridiculous) $ 495 has a new thread pull every time I wear it. The sweater pilled so fast I thought it was an addict. Go to Macy’s…name brands that won’t let you down.

Rented a tux for prom night, it was a bit hectic on pick up, but then again, it was the night before the prom and extremely busy. Rental of the tux was done online and was very easy. The tuxedo fit well and looked great. Overall it was a good experience.

I wish there was a way to give this place 0 stars…
My advice — DON’T COME HERE
My boyfriend and I came here looking for a suit for him to wear to a wedding. He had a jacket from his past suit (the pants ripped) so we brought the jacket so we could hopefully find something similar. We asked the salesman who greeted us if they had a suit similar to what we wanted and he brought us to the manager who was the rudest person I’ve ever dealt with. He looked at the jacket we had and looked totally disgusted and said «No we can’t help with this. It’s not even in style any more» which made us mad. He then said «where are you wearing a suit» so we told him a wedding and he said «well thank god you don’t have an interview». We decided to leave and try Macys in the Natick Collection (where we ended up buying a great suit!) and we will NEVER be back to the Mens Wearhouse.
I am surprised this place is still in business. I can’t imagine many customers are happy to spend money and be treated so poorly. Don’t waste your time.

My wedding party ended up looking good, so I’m giving 2 stars, but I really shouldn’t.
The weekend of my wedding, my fiancé and I went to pick up his suit, only to find that they hadn’t ordered the shoes we wanted for our ENTIRE wedding party. So we had all the suits, but no shoes!
After a frantic scrabble at DSW, we managed to get everyone shod, but that is NOT what you want to be doing the DAY BEFORE YOUR WEDDING!
And on top of that, they were very unprofessional with us, all trying to assign blame on to someone else…

My son decided to go to his Prom with 2 days to go! Men’s Wearhouse stepped up to the plate and hit a home run for us in under 36 hours! The tuxedo, (Vera Wang) was gorgeous! He looked like a million bucks! The salesperson, Victoria was most helpful and offered great assistance and advice! Most recommended!

This weekend I came into this Men’s Wearhouse by myself to look for some suit for my upcoming wedding and I have to say that I greatly disliked my experience. When I walked into the store I wandered for about 10 minutes looking for an employee who would be able to help me. Everyone was busy, which was fine because it was a busy day, but once it was my turn to be assisted, I was great with a less than lukewarm response.
The manager came over and halfheartedly asked me if I needed assistance. When I said yes, he looked at me as though I had caused him some great distress. He asked me a few questions about the wedding and the look I was going for, and when I told him what I wanted, he proceeded to ask me what I do for a living. This was obviously an attempt to figure out how much I was going to spend. This alone frustrated the hell out of me.
As he had me try on different sizes in the store he often assessed my look with a «hmm» and a «huh», then eventually told me that I needed to get a custom suit because I had a «strange» body shape. He then tried to get me into a $ 800 custom suit. In the end we discussed what the options could be, but he failed to show certain items that were similar to what I was looking for. He eventually tried to sell me their «on sale» suit that wasn’t even the shade I was looking for.
In the end he left me looking at some items while he tried to assess what he was going to have for lunch with another employee. This was extremely frustrating and I know for a fact that I will never shop at this store again. I know that I can spend my well earned money at another more local shop with better customer service.

So I have shopped this location with good results. I get the commission sales pitch can be «pushy». I went for several things (not a suit), and I was summarily ignored. Now, I like to left to shop so at first it was nice, but after selecting four shirts and two ties I head to the register, after standing there unnoticed a «manager» (or just pushy sales staff) comes up and barks at a younger employee to «punch in»; she meant to enter her sale and walked away, while watching him entering on the computer, I left the items and walked out — unnoticed. Sadly, I went to Macy’s and dropped $ 400, which at the warehouse would be closer to $ 800. It will be some time before I return to the warehouse (anywhere). I was seriously disappointed,

I had a fairly decent first experience at this location. But then I made it clear that I was going to be dropping some large cheddar based on a new work need for suits, shirts, ties. the whole enchilada.
But it’s clear that once you’ve bought the items, they don’t care to spend as much energy or goodwill on follow up service.
I needed to take in two suits, both jackets and pants, after some serious weight loss. I counted on the ads I kept seeing for Men’s Warehouse saying that tailoring was covered for the life of the suit.
Wrong.
The store explained to me that the policy covers «each seam, once» for the life of the suit. Since I’d had some tailoring done when I first bought the suits, I had to pay for every alteration this time around.
What made the experience worse was that the guy at the store, undoubtedly the same guy mentioned in more than one review here, kept arguing with me that it wasn’t deceptive marketing. He said it was «ambiguous» at best and the ads could be «interpreted different ways by different people.»
I’m sorry, but if the founder goes on TV and says that alterations are covered for the life of the suit, shouldn’t it cover any and all alterations?
Chalk this one up to my naïveté, but I will no longer shop here.

This was most horrible experience i have ever had with a store. we were there for hours and found 2 great suits, the purchase was made on my debit card for over 700.00. I then received a phone call after i left saying the purchase didn’t go through. i called the next day and and gave them a new card to ring the purchase on not knowing they actually did charge my other card! 5 days after this happened i was out to dinner and my debit card was declined, i called the bank and they said mens warehouse over-​drafted my account and i need to call them. I have been on the phone with all kinds of «managers» for two days and keep hearing they cant «find» the debit transaction to refund and they refuse to refund my credit card. I have been charged twice for 1 purchase, this is how they can have a sale buy one suit get one free because they are conning people and overcharging accounts. DONT GO TO MENS WAREHOUSE, THE DEAL THEY ARE HAVING IS FRAUD AND THEY ARE INCOMPETENT! The location we shopped at and got ripped off, now having to call a lawyer is 150 WORCESTER RD FRAMINGHAM M. A
DONT GO THERE!

A very pleasant experience.
A brief preface…
Clothing shopping is generally never a good experience for me personally. I do not like it, am not good at it, quite often never find my size, and wish the whole experience could be much faster in general.
When I entered M. W in Framingham, I was greeted quickly by the assistant manager Florame. She was very polite, knowledgeable, and was very fluent with the product and the various occasions that a suit would be needed for.
I had done some research online prior so I did have a few styles I was already looking for. They didn’t have ¹⁄₃ in stock, but she found 2 others that were comparable. She also made some recommendations to take best advantage of the BOGO that store was offering.
She had tried to upsell me on shoes/​shirts which was expected but when I explained I was a bit over budget with the two suits and that I may consider the shirts for future purposes, she quickly agreed with me and didn’t push any further.
A very pleasant experience overall from selection/​info gathering right down to the point of purchase.
Thanks Florame and Men’s Warehouse.

Not happy with my experience in this location. The first time I was here I was shopping for 5 suit jackets for my wedding. The salesmen (sounds like the same others are referring to) was pushy… and my wife found him to be super unpleasant. I roll with the punches/​attitude so I at first took it with a grain of salt.
The second time I was here I was picking up two suits I ordered online. I figured, since I’m here, what the heck, I’ll have them fitted. Way-overpriced…I just had two pants hemmed and the waist taken out one 1 pair. $ 54. Should have taken them to my local alterations lady.
Just not a fan of this location. I’ll have them shipped to another Men’s Wearhouse next time.

Staff were overall unprofessional. Having conversations about other employees out in the open, yelling to each other across the store, having heated debates about football while the phone rang and rang. The staff members spoke to both my husband and me very unprofessionally. We thought this may have just been the combination of staff on this particular day, however when my husband went back to pick up his suit he got the same treatment. We will never go to this mens wearhouse again.

Went here today with my uncle to get some things for my parents vow renewal ceremony. I’m pretty glad that I did. I’m not a very easy clothing customer, i have a fairly particular taste that I can’t really describe to most people, considering its kind of an «I like what I like and I don’t like what I don’t like» type of thing. I’m also extremely tall and un-​proportionate so I’m hard to fit for size.
The sales people were very good, fit me well as far as finding the sizes that work for me. They worked with my style taste also after rejecting a couple of their reccomendations and we found some things that went together much better for me.
ALSO they had a deal for «Buy one get one free on EVERYTHING (except shoes which were buy one get one 50% off)»
WOW. I got double what I came for. 2 pants, 2 belts, 2 sets of socks, 2 shirts, 2 ties and 2 pairs of shoes. Spent like 350 but also saved like 275. Amazing!

Let me start the wedding reviews:
Men’s Wearhouse was great in general, I’m going to be doing 3 reviews since I dealt with three different stores.
Natick, the kid who helped my now wife, and myself out was great. We did have to wait when we 1^st went into the store but that’s okay it gave us some time to flip through the catalog. I did do some research online however seeing the tux’s in person was more useful. However I could not try them on at the Natick store. I’m not sure why, I guess they just didn’t have any floor samples for when you’re picking out your tux at this location. For that reason I would suggest finding another place to start for example the other 2 store’s I’m reviewing.
When we did get waited on the young man, kid really, was very polite and patent even double checked our swatches to make sure the colors of the bridesmaids and groomsmen would match, despite being the same color name and from MW’s sister store David’s Bridal. He also explained the differences between the tuxes and worked with me to build what I wanted for my wedding. Most grooms wear black, dangit I’m not ‘most grooms’ as you’ll find out as I continue these reviews throughout the coming weeks. I settled for a bow tie for me, and the horizon blue tie and vest after a long conversation deciding what I should wear in contrast to my BM & GM’s.

If there was only a way to give less than a one star rating…
My past experiences here haven’t been great and when it comes to buying a suit I steer clear of the Men’s Warehouse no matter what the location. I find that this place is more designed for the older man not someone in their 20 – 30’s. Why? Well, to be honest I don’t like my suits to fit loose on me. I prefer to have a suit that has a closer cut to my body and a slimmer look. Here on both occasions the salesman tried to put me into suits that I just didn’t feel comfortable in.
I don’t care being pressured into buy anything whether it’s something as small as a pair of jeans to a big purchase like a TV. I always have felt that if the customer wants to buy something they will buy it based on their own personal good feeling. I find that the employees here do not understand the customer’s needs/​wants even when you verbalize it. Several times I told the salesman I like my suits to fit closer to my body and I do no prefer the baggy look. He failed time and time again to listen.
Like Jess J. the salesmen will pick out shirts, ties and accessories for me even though I did not like the prints or colors. I must honestly say that the styles here are definitely for the older gentlemen. The Men’s Warehouse offers little to no modern styles and if you are shopping for something that is slim fitting, stylish and makes you look awesome in then don’t settle.
«You’re going to like the way you look?» No.

— Unwelcoming, staff gave me a cold glance
— Sure, I don’t mind that. Go on to get my dress shirts.
— Picking my ties, staff approached, picked a random tie, and told me to try it. I said I don’t like it as it had flowery patterns. He said «Fine! I am not offended» with sarcasm.
— I thought he was just old and weird. Kept browsing around.
— When I paid at the cashier, he asked his colleagues to go away and wanted to take care of me. The shirt was 49.99, and I used a $ 50 giftcard. He then threw, literally, threw a penny on the counter and said «Better than nothing.» He gave me a bad look and repeated «Better than nothing» a few times. At first I thought he was just old and repetitive, and later on I figured he was actually referring to the fact that I bought a shirt only. He gave me an awful look and walked away.
Good luck if you go there.