Men’s Wearhouse

So. It would of been easier to just sew the tux for my son!!! Old guy there was completely bothered that we wanted to rent a tux. Young lady there was just lazy and rude. Only redeeming employee was Vasilio, he was great. Every one in line seemed to have the same experience. Hey if you don’t like your job. Get a new one. Don’t take it out on your customers! They measured my son with his coat on. I had to insist that they needed to do it with just his T-​shirt on. They made me feel like a helicopter parent. But sorry. How the heck do you measure a tux with a winter coat on? Just nuts. Just a terrible overall experience, go to Bonardis down the street.

Quick helpful and easy to work with. New suit was fitted fast and well, my salesperson David Gillette was great. I’ll will certainly shop there again.

Overall, our experience at Men’s Wearhouse was very good. My fiancé and I know nothing about renting tuxedos, but luckily the employee who helped us pick out styles, colors, etc. was incredibly helpful. (I wish I remembered his name!)
We spent only about a half hour in there and had all of the paperwork done for setting up tux rentals for the groomsmen, father of the bride, father of the groom, ring bearer, and — of course — the groom. They made it so easy without patronizing us, and they didn’t pressure us into getting the more expensive Vera Wang tux — once we said we wanted something cheaper, they took us to the Calvin Klein tuxes without question!
Though we’re going elsewhere to get the guys fitted for their tuxes, I can definitely vouch for the reservation process at this Men’s Wearhouse location. Definitely a fan!

Purchased a suit and two dress shirts, all requiring alteration on 10÷1÷13, estimated delivery with alterations 10÷14÷13, total spent over $ 800.
It’s ¹¹⁄₂₀ and still not right… Lost the shirts, suit not correct. Next trip, refitted all. This trip, one sleeve of jacket longer than the other, seat of pants tailored to a point (!) shirts not finished, and shirt seams are bunched up and look like a child altered it.
Ridiculous… Tailoring is incompetent, store management is missing and salespeople are rather useless. This USED to be a great place to shop… Not now.

A great experience and a great tux. Very helpful and friendly staff. Tux was ready before the date promised. I got a phone call or email, I forget. Tux was Calvin Klein and very light and great looking. Measurements were perfect, Tux was new or in perfect condition and shoes were brand new and comfortable. Function was a wedding in NYC on Saturday and I told them I would not be home by the 6pm closing time on Sunday so they allowed me to bring it back on Monday. They forgot to write it on tag so new staff said it was a day late but voided any extra charge. When I returned it I got some great advice on suits and sport coats. I will use this store again as a big plus is the staff.

There is currently not a way to give negative stars. Getting measured quick and simple but apparently run by high school kids. Actually getting a phone call or email as promised or getting anything correct, WORST SERVICE OF ANY BUSINESS EVER ESPECIALLY WHEN THEY MADE THE MISTAKES.
SHOE, one of the children doing a the order told the other” make sure you order a size larger, spectator shoes run small. Sized tried on 11 in standard black, size received 11 in spectators. Apparently that kid hadn’t taken the schools math class. Size 11+1=12
VEST, instead of receiving the correct vest for a tails tuxedo I got one for a standard tuxedo. Big difference because tails tuxedos use a waistcoat style vest with either a faux or real shawl lapel and 4 closely spaced buttons near the bellybutton and the edge is just below the edge of the notch on the tuxedo. The women’s suggestion there was to tighten the top part and pull it up ridiculously high so bottom wasn’t so low (we will get back to her later because she is a real piece of work and I want to make sure I get her name correct)
JACKET, a tails tux is suppose to be unbuttoned but not so much so that the vest (which I got from BONARDI’S and will use from this day forward and tell my friend because GEORGE ZIMMER’S guarantee of «your gonna like it» is the same as in the movie TOMMY BOY when his dad says something to the effect «I can crap in a box and stick a guarantee on it but you will still be getting a guaranteed piece of crap») yes the vest should not keep popping out and the bottom edge should not be more then 2 inches when pulled together, AND I SHOULD ABLE TO GET MY SECOND ARM IN WITHOUT HAVING TO DISLOCATE MY SHOULDER.
So all these problems, no phone call, no email, ²⁄₃ of the things wrong and I didn’t even find out about that the clip on tie didn’t have a long enough band until 1 hour before the party. So all of these problems and I am getting no apologies nothing, no way to resolve them because I was in he one who called to make sure the tux was even there after their whole system failed and this woman is looking at me like it is my fault. It gets better… she pulls the paper work and looks at me and says in an accusing tone «the wrong vest was ordered» that was my last straw she adjust pulled the pin on a grenade. I am the most patient person in the world, ask my friends. But in retail when you know you have made a mistake NEVER BLAME THE CUSTOMER.
I looked at her and said in a store that was now filling with prom kids,” I DIDN’T ORDER THE VEST, YOU PEOPLE DID. I POINTED AT A PICTURE. I EXPECTED TO GET WHAT I ORDERED NOT SOMEONE SAYING IT WAS MY FAULT
TO BE CURRENTLY CONTINUED