Lowe’s Home Improvement

Quick update: It took over a year, about 10 visits, and calling customer care and I finally got them to get a new installer to rip the entire thing out and replace it. The new work is solid. The weatherseal is a little loose but I think I can fix it on my own. I heard that dozens of people complained about the previous installer, so I feel a little vindicated. So, this was a much bigger bag of nonsense for what was supposed to be our cheap temporary door (the one I really want was closer to 10k and requires a lot of custom work – this was to hold us over for a few years!)
Of course it wasn’t perfect: Lowe’s ordered the wrong sidelight. It’s not terrible and they did give me a partial refund, but I would have preferred what I ordered.
Not worth it and I won’t ever use Lowes for service again, but in their defense I did eventually get what I ordered. I strongly recommend calling Lowe’s «Customer Care» corporate number if you run into issues. that seriously moved things along a lot better.

I think Lowes is so much better than Home Depot the products are very similar as well as the prices but the main difference is the employees. Several times the employees have helped me load sheet rock when I was alone something Home Depot never does. The people make a difference and the store is neat and clean.

I’ve had a mixed bag of results here.
I really liked that they gave away pallets for free, which was awesome because I needed some pallets.
The main knock I’ve had with them is that the store is enormous, and when you need to find someone, it’s pretty tough. And they will generally point you to «aisle 13 or 14» and think they’re done. Maybe it’s partially that I’m not a do-​it-​yourself kinda guy but the associates rarely seem to know what I’m talking about, and I don’t think I’m *that* unclear.
But really, there’s noone in this store. If you don’t know what you want, and where it is, you could be wandering here for months. Just bring your string if you find the Minotaur.

As a regular Home Depot shopper I expected a similar experience. I THINK NOT! First of all the store was DEAD empty on a Saturday afternoon which should have been my first sign.
There is a serious lack of associates. Not one person asked if they could help us. Then when we finally found someone and asked a question he disappeared for 5 minutes and came back with NO ANSWER.
The self check out is a hot mess. FOUR error messages while checking out and every other register was the same. One guy to fix everything who had no clue what he was doing. Then one of the tools we wanted, they didn’t even HAVE even though it was on display with matching boxes underneath.
I am a HD loyalist. Not worth the trip here even with a coupon!

AMAZING.
Love the Framingham Lowe’s!
Plants, regularly $ 10.98, on sale TODAY for $ 5 (YES; JUST $ 5!) … LOVE this sale.
So after my shopping trip in the Framingham Lowe’s, I flew up Route 30 to 135 to the Dedham Lowe’s, where not only did they have no mulch, but they didn’t have the sale on the plants! (They said it ended Saturday!!!).
Plus, the cashier in the Garden Center, here, was super friendly and helpful, and the garden center was extremely organized and stocked well. Will return, so much better than Dedham.

Not very happy with Lowe’s the last few times we have bought fairly expensive items from the that required either installation at home or assembly at the store. Their response to these issues has been so very poor that we will never buy anything from them again. A few years back we bought Larson Storm Doors from them that were expensive. They were installed by a subcontractor and we have had nothing but problems with these doors. They weren’t put in right the first time so we had them back for adjustments while still under warranty. This included replacing the rubber sweeper at the bottom as well as one of the door handles became corroded. The automatic closer on one of the doors has been replaced three times due to the cheap plastic connector breaking as well as it losing its ability to close without slamming. The worst problem came recently when one the doors automatic slider changing it from screen to glass broke. Went down to the store and spoke to the manager who basically said it wasn’t their problem anymore after I told him of all of the issues. He was willing to do as a favor and give us 20% off new doors; big deal! We ordered a replacement part from Larson but could not figure out the instructions. We called Lowe’s again and after a few more calls they gave us the names of a guy who could probably install it. We called him and he said he really does garage doors but thinks he could do this no problem so we said okay. Another big mistake! Without going into detail it was a disaster and he had a lot of problems and when he finished it still wasn’t working exactly right. So we said he needs to make it right he said he was done and would not do anymore work as well as saying we don’t have to pay him and then stormed out of our house saying not to call him ever again (as if we would)! Called the store manager who did remember me and told him what happened. He said that he was sorry but it was not Lowe’s problem but he would now give us 25% off new doors! ! On another issue, I bought a top of the line snowblower from Lowe’s 2 winters ago. The store assembled it before delivery. When I started using it I found it hard to steer and the gear shift hard to use and the chute hard to turn. I called Lowe’s and they said as it was still under manufacturer warranty and to have an authorized dealer look at it as I never bought Lowe’s extended warranty. So I found one in my local area and they came and got it. After looking at it they said the tires were under inflated by half, the gear shift cable and the chute cables were not properly installed, so they made it right and it has been fine since. We had in the past also bought a refrigerator from them and the guy who was installing the freezer door didn’t do it correctly at first, he eventually got most of it right except for putting the refrigerator name tag on the wrong side, when we pointed it out he plied it off and put it on the correct side but not level. When we mentioned that he said he couldn’t take it off again because of the glue! We also bought a stand up freezer from them with no problems because all they did was deliver it! So that’s the story with Lowe’s and why we will never buy anything from them again.
Update:I decided to call Lowe’s Corporate Offices to register a formal complaint. Spoke to a representative who listened to my rants and took notes on the computer. She said she understood and said she would pass this along and asked for my phone number so somebody could call me next week. I gave her the number but I said that if they were going to call just to say they were sorry for the unfortunate experiences and nothing else than do not bother to call. I am hoping but not real expecting something more. Stay tuned! Okay, more than 2 weeks have passed since I called Corporate HQ, nobody has called back as I expected. Too bad I was really hoping somebody there would have reached out to me. You think they would really want to know what happened and how they could improve things!

Home installation is a disaster! Multiple instances of problems with ordering, pickup and delivery. Too many people involved and nobody knows what the last person told you. Purchasing products at this store is fine but I would never have anything installed again.

well I have been buying everything need it for my house from lowe’s in Framingham the people who help me are very nice and knowledagble but I had problem with installation of my slider and this was the installer inexperance and toke lowe’s 3 slider s air leak but still 1 more problem which when is cold water collect in the bottom track so I back at lowe’s see what they can do to fix the problem I think the slider need drain whole any way the been very helpful and they did what they can do to fix the problem but if you see 1 star is for the installation peoples experance which is none and the people who work at the window and door are very nice and helpful.
well after one year finally my slider is fix and the Tec came from the ji wid window and correct the problem now everything is fine the cashes at door and window is great guy also brat is nice guy and smiley Michel is very good and help full.

We needed a new front door. We had been happy with Lowes in the past, so we hauled out to Framingham, and there begins our tale of woe.
First they sent an installer to measure our entryway — this all went well, but took some time to schedule. Then, once his measurements were back at the store, it took two trips out there before they could verify the measurements and help us pick out a door and locks. (So we’ve now made three trips to the store, and have nothing to show for it.) At that point we probably should’ve given up, but we signed an installation contract and placed the order for the door. (This was about two months ago, give or take a week or two)
We got a call that the door had been delivered to the store after two weeks, which was great, so we tried to schedule installation. Turned out they didn’t have the door at all, just the locks.
So we waited, weeks went by. Finally they called again to tell us that the door was in stock, but the installer wasn’t returning their calls, so it couldn’t be scheduled.
Another week or two go by and we finally heard from the installer. He wasn’t available until January now, but for us he’d make a special exception and install mid-​december (wow, what a favor!)
The night before the installation Lowes calls to ask us if we have the locks (no, we ordered them from Lowes to be delivered/​installed alongside the door) They don’t have the lock we ordered, so they’ll install a temp and then bring the right one over in ‘a week or two’
The day of the installation, the installer shows up, takes one look at the door and says ‘this door won’t fit here’, calls his boss, and leaves.
At the moment, Lowes has our money, we have nothing to show for it except months of aggravation.

I had a really hard time finding any help. When I did the person was nice but not very helpful and directed me toward the most expensive product, rather than listening to my needs. Additionally I couldn’t find a relatively common piece of hardware. Finally, no one offered to help me to my car even with heavy pieces of cut lumber.

I don’t know what has happened here. The service has become non existent. It is so hard to find anyone to help you, and when you do they don’t know more than to read the box to answer your question. I’ve bought a couple appliances here but when I went today (it was dead) to buy a washer and dryer (so $ 1500+ purchase) one guy was yaking on the phone for ten minutes. Couldn’t even acknowledge me or page someone else. I went back to look for someone in appliances to help me 10 minutes later and I still couldn’t find anyone. So I left and went to Home Depot where they were very attentive. Customer service really needs to be worked on as it has gone down tremendously over the past year.

They seem to have a lost a step since we started going here. We bought our first house 6 years ago and had exceptional experiences in the paint department.
But we just moved to a new house and find that most of that staff is gone and the new people are not as knowledgeable… or, at least, they’re not as interested in being helpful.
It’s still great if you know what you need, and Valspar paint is a great value if you don’t want to spend Ben Moore prices.

I will never shop at Lowes again. The people are not knowledgable in their products and the managers are extremely rude to customers. Here’s my story:
I go and ask for two cans of white paint to paint my room in February. It’s now May, when am ready to paint, I learn that I have a can of grey paint. What?! So I was handed the wrong paint. Okay. I go back to Lowes to return the paint, explain the situation and they denied me a refund or exchange or store credit. They rudely said there’s nothing they can do. Even with the receipt, they argued that there’s nothing they will do. The store manager rudely said, «You didn’t see that it was grey paint?» I said «I never imagined I would be handed the wrong paint by your paint experts.»
I went to Home Depot and others agree that it’s a wonder that the Lowes in Framingham is still open because it’s widely known that customer service is absolutely terrible. Because of a $ 30 can of paint, you not only lost a lifetime customer but I told my whole family and all of my friends and they agree that maybe we should all take our business to a company who cares about their customers.

Not too much to say about the store itself. A Lowes is a Lowes. But I would avoid having anything delivered from this store, because the guys in delivery are…, how can I say this…, not the sharpest knifes in the drawer. I had multiple problems for a simple delivery, and after talking to the 3 stooges for some time, it’s easy to see why. They are complete idiots. I mean, a danger to themselves and other kind of idiots.
Luckily, I only had inconvenience and frustration to deal with morons outside my own workplace. But one day, these guys will cause some serious problems.
Nough said.

Better off going to Home Depot… The staff do not know what they are talking about, maybe it’s because they hire young high school teens. When I asked a question about a screw three people gave me different answers and in the end I didn’t get my question solved. Also they claim they take competitor coupons but the rude cashier said «this ain’t Home Depot «and threw away the coupon. I just couldn’t… And just left: better off going to Home Depot next time

Been shopping at Lowes for years. First while living in Framingham and for the last 4 years living in Waltham but still going to Framingham to shop there. Always liked the folks there and they usually had slightly better pricing than Home Depot. Probably would’ve had them at 5 stars if I had ever remembered to review them. The last purchase I had with them went horribly awry which brings me to this point.
I bought a cordless drill from them online but specifically from stock at the Framingham store on Jan 2^nd for $ 69, which was a special price through promotional sale. I received a confirmation after paying through my Lowes credit card. After about 2 weeks of no communication, I wrote them asking the status of my order. They said it was cancelled. I obviously didn’t cancel it and still wanted the drill so I asked them to investigate if I can still get it. Another two weeks pass by and on Jan 29^th, I got a call from a manager, Tony, that asked me about the cancelled order. After providing him the order info, he still couldn’t pull up any information about why the order was cancelled but they did have the item in stock. So he offered me the item at the original price (it had gone up since then). I was rather annoyed at the whole experience so I deferred giving him my info over the phone (I was at work too).
Overall, I’ve had more positive experiences than negative ones so I will still probably shop there when I’m in the area though I’m not about to go out of my way to do so. I have seen the staff go out of their way to help you. I’ve also been stuck waiting for over 20 minutes for someone to help me with a transaction too (an item I bought online was placed in an unusual area). My experiences have also led me to believe the staff at Lowes have less trade knowledge than staff at Home Depot i.e. the folks in their electrical supply department have less experience in wiring type of thing.

Can you imagine a store that can’t search it’s own inventory?
I can. Actually, I can’t not imaging, I know it for a fact.
I was scouring this place for gojo cleaner, and as consumer who thinks I can do everything myself (I’m aware I can’t but just really stubborn) I finally decided to see a sales associate and ask. He was right by his computer so clearly he’d be able to help. Tell me why he says he wouldn’t be able to find it on the internal inventory system? And the way he *does* try to look it up is through the Lowe’s website. I know it’s not his fault, but still. I think I’ll keep going to Home Depot like I always have.

Ran in here this afternoon to grab one item from the plumbing section for a much needed repair to my shower faucet. Of course what I wanted was not carried in the store which forced me to pay double. Finding an employee to confirm the display at the end of the aisle was all they carried was easy and he was most friendly, even if he didn’t give me the answer I wanted.
It was 5 pm when I walked in and I swear, the night crew had already started as there were pallets clogging up the aisles.
I thought using the self checkout would get me out quick. How wrong I was. I’m not sure if it was operator error or the check outs themselves, but all four seemed to be having issues.

This review is based on their installation service.
I bought a $ 200 faucet in their store last night and I saw a sign that said they would install for $ 150. I called today to ask for more information and ask if they could come on Friday morning to install (today is Wednesday).
I was told that I needed to come into the store to pay first and then they would put me in touch with the installer within 48 hours. I said I was hoping to get it done Friday morning before I left town and didn’t want to pre-​pay if they cannot guarantee.
She basically told me that I pay first and that is it. Now why can’t they find out if the guy is free and if so I will come in and pay? Why would I pay for something they cannot do? I told her if Lowes cannot do it on Friday morning then I would call a plumber but it would have been nice to get it installed through Lowes since I bought the faucet from them.
This is crazy. I will not be using them again and from now on will stick to Home Depot.
I did not get the girls name but she was very rude — not professional and very bad customer service. This call was made at 4:20pm on August 1, 2012.

Mark in appliance is really helpful. We went looking for a new refrigerator and on one of the busiest shopping days of the year. MA Tax Free Day!
Mark took time to explain the features, the price savings and helped us to get an on-​line $ 150 rebate that was being offered during a limited time. We wouldn’t have even known about it if he hadn’t told us.
He was also not pushy to try and convince us to buy one over the other. He listened to our needs and showed us which ones would work the space we have and how we are using it.
I would call ahead and see when he is working and meet him when it is not so busy. I am glad we did this.