JN Phillips Auto Glass

I have always had my car windshields replaced at my local glass company because I wanted to support the smaller business. A golfball recently broke the rear window of my BMW. My local glass place stated that they were booked for 2 weeks.(last time they repaired my Jeep, there were glass shards in the car when they returned it to me). My insurance agent mentioned JNPhillips. I could not be more pleased with the entire process. It was easy to schedule, they were on time, came to my house, and the technician was extremely professional. I am thrilled and highly recommend this company. I used the Framingham location.

Very unhappy with my experience here. Made an appointment & had to reschedule. Waited from 10 – 2 for someone to show up and the woman I had spoken to neglected to put my appointment into their schedule even though I was told that she had put me into the system. Awful customer service.

DO NOT USE THIS LOCATION TO REPAIR YOUR WINDSHIELD!
My only experience with J N Phillips was at the location in Framingham and I will never go through J N Phillips again. Their first attempt, the corner of the windshield had a half inch gap where wind whistled through. Their second attempt, the new windshield they put in cracked immediately before I drove it AND they destroyed my car in the process. Scratched my dash, got black goo everywhere inside and outside of the car, bent some panel on the exterior… When I confronted them in person, the manager treated me like an annoyance, said he wanted to ‘make me happy’, tried to set up a third attempt to fix it and didn’t even bother going to look at the damage…
Horrible. Horrible. Horrible.

The seal was not done correctly and under warranty. The first time they never called me back. Went through corporate again, scheduled an appointment and they never showed up. Called corporate again they finally dispatched someone.
I would use JN as I never had a problem with them before. Just NEVER the one in Framingham. BTW, service in Arlington was excellent.

I found the website well set up for customer self service. Easy to use and good follow up. The technician arrived on the appointment day and did the installation, however, I had ordered (and left a check) for wiper blades installation. He left me a note that he had forgotten to bring them and would come be at a later date to install them. The real problem I have is that he left a filthy, black, dirty mess on my dashboard! NO CLEAN UP. WHAT???
I called the dispatching shop to speak the manager. The manager was off, but Denise returned my call promptly and offered to send a technician back out to clean up 4 days later as it is a holiday weekend. Obviously, an unacceptable solution. When I pointed that out, she offered to have the wiper blades installed at my convenience at a later date. I found that to be an acceptable compensation.
The bottom line, however, is that leaving a filthy dashboard is unacceptable and unprofessional. I would not use them again. The last thing I wanted to come home to was more work. And follow-​up phone calls on top of it…