Jefferson Hills Apartments

Zero Stars… DO NOT MOVE HERE! Contaminated with Bud Bugs… I live in the 1610 building where the main office is located. Avoid at all cost. Front office manager, Liz, is unwilling to work with tenants who are suffer from what seems like years of issues from Bed Bugs. They’re obviously unwilling to accept any responsibility. We tried to solve the issue on good terms but were laughed at by Liz who doesn’t understand that Bed Bugs can be psychologically traumatizing especially when bitten all over the face. My doctor advised us to no longer stay here. Don’t rent here!

Received an eviction notice our first weekend in the building in error. The upstairs neighbors’ dog has peed a few times and since the only thing separating the floors is carpet over concrete slabs, the urine pours down into our apartment. The nice maintenance guy is not enough to make up for deplorable conditions. Also, numerous stories of robberies in the parking lot. There are plenty of other options in the area, so there is no reason to choose Jefferson Hills.

Terrible place to live rent is super high and constantly increasing every year with out any major improvements to the in unit features/​amenities. Unsafe/​poorly lit parking lots, poor customer service unless you happen to owe them money then they will contact you quickly. Multiple prior car break ins and armed robbery incidents. I would take my money else where if I were you.

The staff is nice, it’s the tenants that suck… well most of them. I have to constantly make noise complaints about the jerks that live above me. It’s a small apartment so there is no reason to have surround sound! And why do you have to have the TV on full blast to play video games? I complain to the office and either they do nothing or the jerks above me don’t care. Not putting trash down the trash shoot is an issue too and it is small bags that will FIT in the trash shoot! Jefferson Hills needs to hire more cleaning people, because the ones they have cannot keep up. The noise level here is unbearable. I can’t wait to move, wish I could move sooner than the end of my lease.

I moved here back in September 2015, and I don’t have a negative review about Jefferson Hills. I am not sure why people under rated this place.
The office people are friendly and helpful. The service I get when there is something that needs repair is great.
The residents are perhaps the problem, one thing I noticed is how many people don’t care when their dog’s poop around the grass area. This is one of the few places that allow dogs. However, people don’t appreciate that. Nowadays, is hard enough to find an apartment, imagine an apartment that accepts dogs.
We as residents need to create a sense of responsibility and think that this is where we live, this is not a cave.

horrible dont move here!!! i have had stuff stolen in the laundry room and caught someone doing it andddd got my apartment broken into for christmas!!! the worst staff ever!!! they ll tell you deal with your own stuff! and i called and they said oh well we are not responsible! i have called about the secure locked doors being replaced cause they dont work and they have not been over a week later and now look! dont move here!!!

I moved into the Jefferson Hills complex in August and have had a wonderful experience so far. Prior to moving in, the office staff worked diligently to find me an apartment on a top floor with a water view within my move-​in timeline. There was a minimal move in fee, which is based off of your credit score.
During my move and since, the office staff has been friendly and very helpful. The maintenance staff is extremely prompt. The view is phenomenal and the apartment itself has a wonderful rustic look with the exposed brick wall. The covered parking, online rent pay, package receipt at the rental office, laundry facilities on every floor, clubhouse gym, and swimming pool are extremely convenient amenities.
Just with every apartment complex you will ever live in, there may be minor quirks that aren’t to your absolute liking but overall, this place is wonderful at a decent price given the location (Conveniently located a minute from the pike, five minutes from a Stop and Shop and a CVS, 30 minutes from Boston).
If you are looking for a location to reside in within the Framingham area, Jefferson Hills would be one of my top recommendations. I wouldn’t pay much mind to the rest of the negative reviews because they are complaints clearly based off of isolated negative incidents.

I have seen a lot of reviews complaining because they were charged for a less than perfect carpet upon leaving. How can they charge to replace a carpet that they should be changing in between residents anyway, when the carpet in the hallways have huge bleach stains on them that have been existing for over one year ??? How about they replace THAT carpet ?? Disgusting.

We just moved out after living there for a year.
Pros: great amenities, really nice maintenance staff.
Cons: they will lose your mail and tell you to call the cops because it’s not their responsibility (if it was signed for or placed in your box), it smells like smoke in your apartment /​hallway, although they are dog friendly, the people who live here are petrified of dogs, literally will start crying when they see a dog (my dog is 10 pounds), electric bill is upwards of 250, it will snow in your house during the storms (see picture below), fire alarms going off all time time like 3 – 4 times a week.
finally– I sent my last months rent, keys and fee for a cleaning lady to JH. 2.5 weeks later, I got a bill in my email. Well I called to see why they never received it — even though the package was signed for. She said they didn’t know, she’ll call me back in 30 min. Surprise– no call. I called the next day, they still didn’t know. I asked about my security deposit and she said it would be mailed to my new address and told me what the new address was. Now– the only was they would have known my new address is from the return address on said envelope with the check/​keys. Well as soon as I told them that, they magically found the check! Sounds pretty shady to me.
Beware when you move here. It’s not great.

ONE thing of note!!! IF you OR any of your friends or relatives have a vehicle… BEWARE!!! If a registration or inspection sticker is a day lasped, the vehicle could be towed!!!
THAT is important to know as this happened to a neighbor who was there. It’s a bit of a scam… they make you pay basically three months upfront, so you have little money. Then, they go around and check vehicles from new tenants so if there is an issue, the car is towed ASAP! Given the large amount of money ALREADY given to this complex, having extra money is rare. The car is towed and VERY difficult to get it back! I took my neighbor to the towing place twice and each time, the amount they said he needed INCREASED so he could not get his car back! It was always MORE than they had said a few hours before… What a scam???
And never park ON a line… that is immediate towing as well!
Besides this and the stain on the rug scam… and some of the other things, it’s obvious they are taking in a LOT of money and doing little and finding OTHER ways to squeeze money from what little people have.
I would NEVER go near this place again!

I could have given them zero if I can. DO NOT live in here. They are a total rip off. As other people said, they take over a thousand from you by saying you leave ‘stain’ on the carpet!

All the other review cover the hit list. BS carpet charges, constantly broken building door locks, smelly hallways, bed bugs, and a spectacularly unfriendly/​unhelpful office staff.
Pool and tennis courts are cool, but there’s no overcoming all the rest.

Here’s the deal. The majority of residents here are either temporary (corporate) or students. The place is huge — probably 1,000 units in 5 or 6 different buildings. So we are talking about a pretty bare-​bones, low quality infrastructure. I needed a short term place (4 months) and rental furniture — went with J.H. due to location and short term lease options. And to be honest, relatively cheap (they know the quality of the place compared to the market. You will notice that the website is all about the amenities and not about the units.). I knew this going in, so i wont mention the crummy insulation or the poor soundproofing. You get what you pay for and i have no complaints here. Think of it as a $ 60/​night motel — about that level of quality. Basic, but passable, as long as your expectations are not too high.
Anyway, when i moved in even i was a little surprised at the shabbiness of everything. Parking lots, lobby areas, laundry and trash rooms, and the hallways were generally filthy and smelled awful. Trash frequently overflowing the rooms and the dumpsters outside. Inside the unit, the beige carpet was noticeably ratty with a lot of discoloration. The sliding door and windows barely closed, the balcony was cracked and filthy, and the bathroom tile and tub was a wreck. To be fair the kitchen appliances were relatively new and in good shape.
Anyway, i just figured this was about what could be expected. I spent my few months and left. Shortly after leaving I received a bill asking for nearly $ 800 to replace the carpet due to «bleach stains». I called and was sent a photo of preexisting stains/​discoloration which was so consistent with the crummy quality of the place that i never even thought twice about possibly noting it on the move in report. Nothing i did caused these stains, but basically the carpet needed replacing so might as well try to ding the last tenant for it.
I do not plan to pay a penny of this, but my point is this: if you DO plan to stay here, be sure to document every single last item you can find when you move in. If not, you can expect to be extorted to pay for «damages» which were either preexisting, or normal wear and tear, or in my case, both. (Take a read through the other reviews of J.H. and see how many times the «carpet charge» comes up — at least 6 or 8 times out of 17 reviews. Obviously this is part of the business model. Be very very aware of this going in.)
I noticed another reviewer also suggested touring the actual unit rather than just the models near the leasing office. Those models are spotless and totally, up to date. The actual units are much much worse.

Wow I should have updated this a long time ago now. Lived on the first floor studio in the first building. Could hear the side door open and shut every time and it was so loud. The walls were so thin that you could hear the person living above you. The fire alarm went off all the time. Dogs are allowed and people complain like crazy if they bark. And they try to get you to pay for the carpet that was already dirty when you moved in. I could not wait until my lease was up to move out. The gym was dirty too. So glad that I moved out. Stay far away! And the management did not know how to handle the smallest situations. And my fridge was broken so for almost a month they kept «fixing» my fridge and then it kept on breaking while I wasted money grocery shopping and had to keep throwing it away.

Be prepared for a terrible experience. The last one I had was to find my mail box violated twice in the last month. It is very common. If you go check the mail boxes you will notice tha many locks are new. It means they have being violated. No security at all. Door are always broken.

It’s OK… I will say be carefull

Warning: Do Not Rent From Jefferson Hills!
I moved into Jefferson Hills in November of 2010 and moved out in December of 2012 when I purchased my first home. I would highly encourage readers to listen to my advice and avoid Jefferson Hills at all costs. The apartment complex does not deliver on its promises, and while it does have a «benefit» of a very low deposit upon move-​in, this masks a hefty charge you may well face when moving out! My wife and I were charged $ 800 to replace a carpet that was in poor shape when I moved in and needed to be replaced when we moved out.
Additionally, they initially showed me a very nice demo unit, but that unit was nothing like the actual two-​bedroom apartment I received. My apartment had cheap (and nasty) carpet, flimsy metal closet doors that constantly fell out, cheap appliances, and a nonfunctional heater in the bedroom that was NEVER REPLACED! They did replace a bad heater/​AC unit in the living room, so at least we had some cool/​heat, but it was not a good living situation at all. Additionally, we were on the sixth floor, and there were gaps in our ceiling (they have some strange ceiling situation on the top floor at least that leads straight up into the upper roof space.) White dust and chunks of rock continuously fell on our couch, bed, and floors.
I will say on the plus side that they had decent out-​of-​apartment amenities, including a fitness center and swimming pool that were usable. Also, a few of the managers and maintenance folks were very nice, but that wasn’t enough to counterbalance the awful experience I had there. Warning! They may trap you into a huge move-​out fee like they did me and my wife. I mean, really, what could we do? Hire an attorney and take them to court over $ 800? How soon until our legal bills hit that number? Instead, we simply gave into their extortion and considered it a final cost to be rid of these people once and for all. I hope you don’t rent from them, but if you do, make sure you look at the actual apartment you will be renting, NOT their demo unit! Good luck.

management is horrible.
at the beginning they are soo nice and will tell you everything you want to hear, but when you move in, everything changes. they never help to fix any situation me and my wife have had, all of which was their fault. we paid for the «covered parking» but my car still got towed due to their mistake. they double reserved the spot. phone calls were never answered due to important health risk issues for several weeks after calling multiple times every day.
dont move here, you do not get what you pay for in any way shape or form. in addition to more serious issues, the fire alarm goes off several times a week and the ‘soundproof’ brick walls might as well be a piece of paper because you can hear all conversations right through them, not to mention the loud college parties that occur multiple times a week.

WARNING!!! BED BUGS!!! We’ve had bed bug problems since we moved in and I’ve NEVER had problems with bed bugs before! They sent people to spray once a week for about a month and nothing helped. Not only that, but whatever spray they used damaged our brand new bed! In talks with the company now to have it fixed, but still covered in bed bug bites after months and months. Think twice before moving here!

I was in between selling and buying a house and need to find a place to live on a short term basis.
There are not many places that offer this. There are quite a few apartment complexes around town but they have a minimum 1 year lease without a break out option. If you sign up for a year they expect full payment for a year.
I needed a place to live for a few weeks which ended up being a month. I was able to break the lease and pay the penalty and it all worked out.
It was a complete pain to move twice and put stuff in storage but this place worked out well.
They have a pool and give you a pool pass for up to 5 people to enter.
There is a work out room but I never used it. It was hot in the cardio rooms the few times I went through there.
They have a special deck area with attached entertainment and kitchen they make available for party rentals if you want to have a get together.
The main building is a better building to live it as they keep it up better. We were in one of the last buildings so it wasn’t unusual to find trash left in places from time to time. However, the cleaning staff seemed to take care of it each day. They are always busying fixing and working on service tickets and are very friendly.
The keep up with the grounds. The lawn is cut, bushes and trees trimmed and overall clean up done on a regular basis.
Each floor has a laundry room. You get a laundry card on the first floor and add money to it. It costs about $ 2.25 for the washer and then the dryer so it was about $ 20 for the week. The machines are taken care of by another company so if there are any issues you can call the number on the machine. Most tenants are pretty nice and put up signs or let you know which ones happen to need service.
I did all our laundry at one time so I didn’t have any issues with theft and noticed others just moved clothes out if it was left there.
There is a mailbox are on the first floor as well. You get a key to check your mail and there is a slot for outgoing mail.
There is also a trash shoot on every floor and a dumpster outside for bigger items. I really liked this. Not having to go bring the barrels out was a nice treat.
This is one of the only places that takes cats and dogs. There are lots of dogs being walked at all hours and people are really friendly. There are stations throughout with baggies and trashcans and most everyone picks up which is really nice.
There is a volleyball net, gazebo area, basketball and tennis courts on sight.
We got a 2 bedroom 2 bath unit with a galley kitchen with microwave, dishwasher and disposal.
There are two narrow balcony areas. Some people sit out, use it for their bikes or put plants out. One down side is some smokers throw their butts out over the edge. So don’t park near the building.
There is a security car which is driven around throughout the complex through the night checking things out. I really liked knowing there was someone looking around. The guard would drive in and out all of the dead end areas shining his headlights around and looking not just sitting parked.
There is central ac which cooled off the place fast since there are efficiency units.
There were times we could hear noise in the halls but for the most part it was quiet.
The people living there ranged from all walks of life. It seemed to be a transient place with lots of license plates from all states with many different types of cars. Chevy, Lexus, Camero, trucks, cars, bikes you name it I think people from all walks at different points in life lived in these units.
I found everyone very pleasant, friendly and willing to help hold the door or elevator. I was walking the dog late one night and a car stopped to see if I needed help or anything. I found this community was pretty good.
The office is open until 6 so you can pick up deliveries. They have a DVD movie collection for signing out movies and send out monthly newsletters with area notifications for attractions and events.
For an added fee you can rent a covered parking space which would be good for winter.
They have bus pick up at the front along route 9. They have an on site Bank of America ATM and dry cleaner.
Overall this place worked for us. I can see it not working for others but again it is the only place we found that was pet friendly at a reasonable price that didn’t lock us in for a year.
There are people moving in and out all the time because of this. The elevators seem small but you can fit almost anything in them like mattress and couches.
I am hoping to stay in my house for a long time and am not planning on going back but was glad I did have a place to go when I needed it.