Elizabeth Grady

I’ve been coming to this location for a few years on and off. In my opinion, they are overpriced. But, when I need a good, thorough cleaning (extraction), I come see Albertine– she’s great and knowledgable. She has been there for a long time and booked with regulars, so it can be a little difficult to schedule with her. Overall, 4 stars for Albertine the esthetician but 2 stars for the place.

Went here yesterday for the first time. I’ve been traveling and breaking out like crazy so I figured it would be a good time to catch up on a facial. I got the complexion facial ($ 90) which is a little expensive. Back where I currently live they run around 60 $. The lobby was clean and organized. First time I walked in no one was at the desk and no one came out. I opened the door again after 5 minutes and someone popped out. Scheduled my appointment and left. Came back and there were happy faces waiting at the desk. Lucy did my facial. She was wonderful! We had a fun conversation and she is very educated. She explained a few new things to me that no other estetician bothered to do in the past. Afterwards, my face felt and looked clean, pores noticeably smaller. She even convinced me to buy some products which I don’t regret. I had a great experience thanks to Lucy and will probably stop back here when traveling again. Only complaint is the price is a little steap. But the service was great.

I have a favorite skin care person @ this location. She is the best estitician I have ever had. Her waxing skills are excellent as well.
You wont be sorry when you go to Albertine! Make sure to have a facial which includes some massage. Albertine is a wonderful masseuse as well!
I buy the packages and go to her on a regular basis.

Last weekend I got the MicroElite treatment for the first time and I can honestly say it’s one of the best facial treatments I’ve ever had. It’s very effective and my skin is so smooth! I was also given a free mask treatment by my Esthetician which I thought was very nice. I’m definitely doing this again next month!

It’s a chain. No personal service. Every time I went in for a facial the entire time she talked about pushing the large packages on me that were very expensive. Rushed rushed rushed. I would stick to your small salons owned privately by the person that is working on your skin.

Namy is hands down the best esthetician I’ve ever had the pleasure of receiving services from! I’ve been seeing Namy for 7 years now and I can’t recommend her highly enough! Whether it’s a facial or waxing, Namy knows her stuff. She is gentle, yet effective in her treatments, and is the only person I trust with my brows! Her facials are magnificent and she doesn’t break your skin when doing extractions like some estheticians will do when they’re not careful. She’s prompt, attentive and one of the friendliest team members at Elizabeth Grady! Ask for her when you book your next appointment! You won’t be disappointed!

I had a Rue La La gift certificate and decided to use it tonight after work. I booked a 5 star facial which was listed as $ 115 on their website. The person on the phone told me it was $ 130 and when I asked why the price difference she said, «I assumed you wanted extractions.» Well, I do, but that doesn’t come with the facial already? Hmmm. So I booked with extractions, or so I thought. I also booked an eyebrow wax.
I get to the salon, they give me the room right next to the front desk, which means that every time a person walks from the lobby to one of the massage/​facial rooms, it sounds like they are opening the door to the room I’m in. Not very relaxing to hear that and all the chatter going on as people are greeted for their service.
The esthetician, Megan, was nice, but usually people come in and confirm what you’re there for and tell you please change into this outfit or tell you which service will be performed first, etc. Nope. Just a «You know what to do» and she left the room.
First she did the eyebrow wax, then the facial. At the end of the facial she just opened the door and said, «OK, i’ll meet you out front.» Uh, how about a «you’re finished, do you want a glass of water?» before opening the door? I said, «I thought you were going to do extractions.» and she asked if I needed them. Huh? Haven’t you been staring at my face for the past hour??? Don’t YOU know??? Mind, you, she was asking me this with the door still open, half standing in the hallway.
I said, I did want them, so she came back in and hurriedly did my chin and said, «Ok, you’re done!» Uh, what about the REST of my face??? So, she did my nose and said I really didn’t need anything else. WTF? SO unprofessional. She just wanted to be done and rush me out of there.
She gave me a coupon for 20% off, but I think it’s only good if I go back to her. That’s not gonna happen.
As if that wasn’t bad enough, later I got home and take a good look at the eyebrows, and there are stray hairs everywhere. It’s the worst eyebrow wax I’ve ever gotten.
I’ve gone to the Elizabeth Grady in Cambridge and had a good experience before. I should have gone back there.

Brazilian quality was good but service and disclosure was appalling. On their website the price for a Brazilian simply states $ 60. There was no description of what that included but having received several in the past I took it as it meant everything. It wasn’t until after the appointment when I was being charged $ 75 dollars did I find out that $ 15 was added just for that last strip. Not once was I warned of the sudden $ 15 increase that is not mentioned anywhere on their website or from an employee. When I voiced that there was something wrong with that system I was told that there was nothing my esthetician could do about it. She left me with the advice that I do something because she is not going to. I’ll never go back to this place

Over many years I have gone to several other E.G. locations in the metro area for waxing and always had a great experience. My experience yesterday was painful, sloppy. and rushed — without a doubt the worst waxing I’ve ever had. I guess I should have check to get the names of some of the recommended waxers from other reviewers. I’ll try this location again because it is convenient for me, but I will avoid Karen M from now on and advise others to do so as well.

Super nice, affordable, relaxing and professional

My recent visit for a facial was disappointing. It was my first time at Elizabeth Grady. The person doing it just did not have hands and fingers that helped you to relax… it felt a little rough, and she also acted rushed. The whole time I was thinking how disappointed I was compared to other facials I’ve had in the past. Also, the lobby/​waiting room is very nice, but once you go through the door leading to the rooms, you can see that the white walls are all dingy and dirty, and the floors don’t look very good either. Would definitely not go back.

I’ve been going here for eyebrows for the last 5 (!!!) years. Diane has been nothing short of fantastic and I frequently get compliments on my impeccable brows. Purchase series of services when they have specials – cuts the price by about 30%.

I have been going here for years. I get facials semi-​annually here but come often for eyebrow waxing. I have never left dissapointed. I only go to Rebecca, that mean I wait for her to come back even if she’s on maternity leave! She does an incredible job, the best I’ve ever had. She is personable, kind, and beautiful!
They have package sales a few times a year and that’s the route to go. I just use my package everytime I go and leave her a great tip.
She only works Tueday and Wednesday evenings. Try her, you will love her!

The staff here are very very nice, but as facials go, mine was just mediocre. The facialist said I had lovely skin and did not need many extractions but I still went home and did a nice little number on my nose with a biore strip. So why pay for a facial?
And the facials here are expensive. Much more than I’ve paid at other places that did a better job.
Also, although the lobby and the rooms are nice, the hallway is bland with stained carpeting.
I’m sorry, but, at this price point, it should be amazing.

This was my first experience with Elizabeth Grady. I have place that I have been going to for awhile but got a gift certificate to Elizabeth Grady and decided to check it out. I got a facial and I think the facial was good. The mask was good for my face and the Esthetician was very friendly and complimentary of my skin. The whole treatment was very relaxing but the hand and shoulder massage could have been a little firmer for my liking. She told me what products she would recommend if I wanted to change but she was not over the top push which I appreciate. I will probably continue to go back to my more regular location but this was was enjoyable but didn’t win me over.

Go here for a pain free wax. Ask for Albertine. She’s queen of the perfect eyebrow.