Come Rain or Shine Tent Works

Come Rain or Shine provided our tent, tables, and chairs for our outdoor wedding at the Pierce House in Lincoln, MA. They are the preferred tent vendor at the Pierce House. My experience with them was great from start to finish.
Mike was courteous and easy to work with, the prices were very reasonable, and they made a non-​standard delivery of ceremony chairs without hassle, to save our caterers from lugging the chairs across the park.
My experience may have differed from the other reviewers here, since they do have a special agreement with the venue– but if you are renting out the Pierce House for an event, don’t be galled by the requirement to work with these guys. They will not disappoint.

I’d like to preface this review with saying that I always try to give anyone I encounter the benefit of the doubt and as you’ll see in my profile I tend to prefer writing positive reviews. However, given my experience with this company and Mike and after reading this other review (which I SO wish I had read prior to hiring these guys!) I could not stand on the sideline and not say something if only to spare others from a bad experience.
We picked this vendor for our wedding because their prices were lower than other vendors in the area and we wanted to stay within our budget. We got what we paid for. (While it was less than what other vendors ask for, considering what we got it was not cheap!).
The first hint of poor customer service, and a bit of shadiness, came when I asked for some more close up and clearer photos of the tents and lights, which this vendor could not provide and only mentioned that I should go out of my way and see an actual tent a different site to get an idea.
Second, we wanted cocktail lights, but got Christmas lights (!!!). If the website had better photos, I would have known, and would have never agreed to the Christmas lights, but not at any point in our correspondence did Mike make it clear that these are Christmas lights NOT cocktail lights which is what he calls them on the website. Very misleading!!! When I expressed this he offered a BS response saying he used to have the bigger cocktail lights but threw them out because they were too bright (mind you these lights are popular BECAUSE they give a soft ambiance to any space.)
Third, I reminded him at least twice that we wanted white center poles, but we ended up with green poles. When I pointed this out all I got was silence.
In retrospect I would have paid much more just to have better customer service, and get what we actually asked for. In the end, when I tried to express (in a very nice and calm way) that I was not happy with the above all I got were excuses. Since there was no way to turn back time or remedy the situation ALL I was looking for was an apology… A little deference to a customer who was unhappy with the product and service she received. I got none of that, just some BS excuses, Mike being defensive, and silence. If Mike had any business acumen, he would in the least have given me some sense that he understood my frustration and apologized. He also would say thank you for taking the time to share your thoughts so I keep improving my services. Perhaps then, I would not have been so compelled to write this review.
As anyone who is planning a wedding knows, you want everything to be impeccable, especially because you only get one shot. It makes me sad that we didn’t get what I had dreamed up and hoped for in terms of the ambiance, but in the end what’s important is that we all had a blast. Good luck Mike, I hope you learn something from these reviews.

If I could have a .5 rating, I would give it that. This company is unprofessional and a bunch of cheats. Mike seems all friendly and client oriented at first, but don’t be fooled. If you do not want a certain sized tent, he will charge you an extra $ 1500 just to take it down. You ask for quotes and all you get is a price list of things you don’t want. Then he complains that you didn’t sign the quote (price list). Also, don’t believe the pics you see on the sight, chances are, if they look really nice a «decorator from New York did that, we only put up the lit lanterns.»
My husband and I were forced to use Come Rain or Shine because of the deal they had with the venue we chose for our wedding. They keep the tent up all wedding season and will not change it out. Instead, you can divide the tent with an ugly white plastic sheet that was not even straight. Here’s how it all went down from the moment we met:
We met Mike at the venue for a viewing of his tent and what the company provides. They allow for people to split the pricing of the tent so that it costs less overall. He was very personable and told us to call or email him any time with questions.
I had some questions emailed to him because that’s the best form of communication. What do I get for answers? «Call me.» After over a week, I got some of my answers. We cannot switch out the tent unless we pay $ 1500 extra to take down the one we did not want. SCAM much? After a few more questions answered, I expected him to send me a quote like all the other rental companies did, but nothing. This sort of communication went on for months. Finally he says that he can’t help unless we sign the contract. I asked him what contract because I have not seen anything written up. He then sends me a price list of his supplies and services. So I deleted all the services that we did not require and he complained that we changed it and told me to sign the original one that he sent and that he understood that people may change their minds later about what they want for their event. He just wants everyone to be happy. He said that DJs usually want a separate power supply so that they don’t run into a power surge. I told him I would think about it. He told me that he would get in contact with me the week before the wedding.
DID NOT HAPPEN! Instead, he kept the lights that we did not want and told his electrician to just not turn them on. My husband was furious since we specifically told him that we did not want any of those lights. He told the electrician to take it all down, which he did, but the response to that was that we will be charged extra labor.
A few days later, Mike calls me and lectures me about paying him. Well… there was no bill. He then lied and said that he gave it to my husband the day of the wedding. Mike was not even there! Only the electrician was. Mike emails me the bill with a lighted entrance and DJ power supply on it. I went through the entrance, there were no lights. I talked to the venue person before the wedding to ask about the power supply and was told that no special power supply was needed. My DJs set everything up themselves using their own extension cords and plugged into the same power supply that the lights were plugged into. They also told me that they would give that to me in writing. So we called and emailed him for over a week before he got back to us.
Mike’s answer: The lights were plugged in a separate area outside of the tent and that the power strip the DJs used was the separate power supply. He was not going to take that off the bill. But he said he would take the lighted entrance out.
So again, I waited to be sent a new bill. He calls a week after to lecture me about how «in so many years of business, I have never not been paid. It’s been 3 weeks.» To that I said, I know you talked to my husband, and I am waiting for the new numbers so I could write the check. By now, we are so fed up with him and the company that we will just pay and get him out of our hair for good. He said that he took care of that. But I am as I type still waiting for the amended bill.
NEVER will I use them again. I would have rather paid the take that tent down and used another company altogether.