Boston Bed Company

I purchased a coil/​foam futon from the Burlington store 3 years ago. Within 18 months the middle of the futon developed a severe crease. It appeared that the middle part of the futon had collapsed. It was strange because the futon was rarely used in a spare guest room. I didn’t get around to addressing the issue until a few months later. When I did, I got the run around. After sending pictures they told me they didn’t see any problem (even though it was quite evident). The owner of the company, Andrew, told me I should flip and rotate the mattress. However that particular mattress has only one side that can face upward. It says so right on the mattress! Strange he didn’t know that. Then he tells me he’s sold thousands without a problem. Typical sales BS to blow off the customer. Eventually he realized I wouldn’t take no for an answer and offered only a replacement under their 5 year prorated warranty. Funny thing was the tag on the mattress clearly stated it had a full 5 year non-​prorated warranty! It was clear Andrew was not only a shyster but also didn’t know his own products.
I next called the manufacturer of the futon, Gold Bond in Connecticut. I first spoke to a person who said it sounded like the coils had shifted and that was covered under the warranty. They made it sound like it was not uncommon to see this. I was put in contact with the local rep, Brian, who blew me off saying that the pictures looked fine. I thought only a blind person would say that. Next I spoke to the owner, Bob. He was just like Andrew. He tried to convince me there was nothing wrong. He said they make 200 of these per week for the past several years and have never had one problem! Now that sounded funny since the first person I spoke to said shifting coils do happen on occasion with this mattress. After listening to Bob try to convince me nothing was wrong I had to put my foot on his throat to get him to honor the warranty. Finally he agreed.
When I brought the futon in to get a replacement (I did not get another coil/​foam mattress) the person taking it back said it looked like the coils had shifted!
It’s unfortunate to have to deal with vendors who don’t stand by their product and where you have to fight with them to honor the warranty that’s printed on the products they sell.

So, moving into a new place, my queen box spring didn’t make it up my stairs. Right now it’s sitting on the first floor propped up against a wall.
I called everywhere around looking for a split box spring, and every place was quoting me a ridiculous amount, with it being unavailable for a week. Do they make them custom or what?
Call BBC, «yeah we got that» I pop over a few minutes before they close, buy it, easy peasy.
Great prices, no pressure sales, looks low end, but they got everything you need. Small showroom, which hurts if you don’t know what you want. But hey, if you know what you want, and they got it, you made out like a bandit.

We just purchased a fabulous bed at a great price! Both Maria and Barry were very knowledgeable. No sales pressure at all. Can’t wait for delivery… only a few days now!

Didn’t actually buy a bed from here but I wanted to recognize the salesperson, Barry Levine, for being an all-​around cool dude. He was helpful enough to highlight the beds he though we would like but didn’t give us a hard sales pitch or guide us around like sheep: he basically let us lay on beds until we knew what we wanted. Also, the prices here seem pretty darn competitive (especially on the all-​foam mattresses!) and they aren’t trying to upsell you on a bullshit «protection plan», so that’s nice. Obviously not a super-​high end establishment but definitely not sketchy either.

I just had the most delightful experience at Boston Bed in Framingham and wanted to share! I did some preliminary research at home so had an idea of what kind of mattress to buy and the best price points and that is what lead me to Boston Bed. I was greeted by a lovely and extremely pleasant woman by the name of Maria who asked me what I needed and immediately offered me two options. I tested them both, and after she probed with a few more questions, went with her recommendation and purchased the mattress instantly. It was friendly, easy and I spend more time and energy buying a shirt at Macys than I did today buying a bed with Maria, just the kind of knowledge and service I had in mind. They have the mattress in stock and it has been tagged for me to pick up whenever I can. I cannot comment on delivery as I will be picking it up on my own. Great experience!!!

Popped in on mother’s day after leaving Jordan’s to price out some more mattresses for our two sons. The gentleman there was helpful, but not in your face like other stores. The prices are unbelievably reasonable!

4 stars, and im going to tell you why.
first off, there is a Unilocal loves us sticker on the front door, excellent sign, however, i didnt see that until i went in, i knew before i even ventured over, this was a 4 star establishment. but here i am FTR and they have a Unilocal loves us sticker? can you buy this at the dollar store or something? i digressssssssss
so being a new homeowner i decided it would be best to move my stuff from one place to another, one of those item i decided to take with me was my bed, good night sleep etc. well lucky me, my cape doesnt allow a queen size boxspring up the stairs to my freshly painted bedroom! wtf? metrowest home builders? its not like the house was build before the advent of beds? ah, so it is can you relate? in the 7 homes/​apartments ive lived in boston 3 were able to accommodate a boxspring? wtf again! unlike those other times in my life, this is not a possibility to simply sleep on a mattress on the floor, and that where BBC come into play, enter stage right.
so after calling every mattress company in the metro west area for a split boxspring (yes thats what they are called) BBC was by far the best price, and they could get it in the next day. why they would keep them on hand is beyond me as this is common place in the area, you know beds that dont fit and such. well anyway, it cost 200 bucks flat for the box spring. sure that was 200 bucks more than i wanted to spend for something i already had (can i just saw the old one in half? not a homeowner act in my book rookie) not to mention the dude working here was courteous and even unobnoxious when i called them twice in a row asking the same question. oh dear for me!
now on the other hand when i called sleepies, 1800mattress or other big chain store, whoa boy were they twice as much and sales sharks on the phone, ha to them, yes to BBC!