Big Men’s-Stout Men’s Shop

I ordered shirts from them since i live in NJ. The shirts came 2 days later. I then ordered more shirts and for 3 weeks heard nothing. They finally sent one with a letter saying the other one would follow. I tried calling the store for a week straight at least 15 times a day and no one answered. Im now heading to boston to visit family so figured i would stop by. I call twice no answer. I call from my fiances phone right after and a woman answered. I explained the situation and told her that i had even written an email. She got extremely loud with me kept talking over me and wouldnt let me say anything. I finally said are you gonna stop talking over me? She yes and continued to do so then said i also got your email and dont care about your complaints and hung up. I had to have my brother call back and got some guy who said he doesnt know who that woman is and just said come in and ill help you. Im going in to get the shirt i paid for and never doing business with them again. I spend over 10k a year on clothes at stores like this and was considering spending it there. Well not anymore. Im taking to FB, twitter, youtube, BBB and their local news paper. It is now my mission to ruin their business.

I received a «confirmation» that my order was received e-​mail from these folks a day after my order, but FOURTEEN days in, I have still not received the product, this after sending 2 e-​mails to them to see if it had shipped, neither of which was replied to. I had to call, hold on the phone for nearly 15 minutes!, and then was given a tracking number for the item– finally sent 12 days after my order was received. Received robe– NOT the color and style I ordered– SO frustrated!

This company deserves zero stars. I ordered a pair of shoes for my father October 3, 2011 and to date I haven’t received them. I tried to give them the benefit of the doubt. Hmmm? Well the money came out of my account October 17 so I waited approximately two weeks to see if I would receive my order — no suck luck. I sent an email between the 3^rd and the 17^th with no reponse. Finally I decided to call. I had to call these people 15 times. The first time I got through, I was told to call back in 30 minutes to talk to a customer service rep and when I called back all I got was a busy signal hence the 15 calls. Eventually I got thru and got disconnected. Anyway went I got thru again, I gave my order number and asked the status and was told she would check with the manufacturer and send me and email — yeah right. Still no response from this company. I ended up disputing thru my bank. Buyers beware!!! Please check reviews first which I failed to do.