Big Men’s-Stout Men’s Shop

This store does not pay his vendors. Don’t trust them. They will cheat you. Read all the reviews and you be the judge. THEY WILL CHEAT YOU.

We have done business with this store for several years. Service to date had been acceptable, not outstanding. Latest interaction was disappointing consisting of 1) lost order, 2) lost follow up, 3) continuous interruption, 4) implied I was lying, 5) hung up on.
Talked to representative on 17 Oct about an order on 3 Oct. The representative told me the order was lost due to a «computer glitch.» I mentioned that I was disappointed that we had not received a reply to our follow up on 14 Oct. The representative stated she had no record of the follow up and implied I was lying. The representative, who had interrupted me throughout the conversation, then refused to fulfill the original order and hung up.

(Things have only gotten worse since my first review.
I recently returned a coat and waited patiently for my refund. I even got a polite e-​mail assuring me that I would get a refund. Well, 30 days passed and I still had no refund. I called, was put on hold and ignored. My bank reversed the charge and credited my debit card account. Unacceptable.)
They have an impressive inventory, but also one of the worst Websites I’ve ever seen. They haven’t improved it in many years, either. The product descriptions border on the deceptive because they are so brief and, in many cases, inaccurate. Essential details are omitted, such as the size of the belt loops on pants and shorts. (You can’t use a 1.25″ belt in 1.5″ loops, unless you want to look like a slob.)
The photographs are ridiculous since they frequently aren’t of the advertised item, but «similar» to them.
Products shipped are not always what has been ordered, so be prepared to return at least half of your purchases.
If they would improve their site, I would certainly buy more of my clothes from them.

Really a shame that you can’t rate with negative stars. Run away from this place. They send the wrong item and then once returned, it is impossible to get a credit or a hold of anyone. Called every weekday, three times a day, for 30 days. got through twice. Joann is rude and obnoxious. Both times was told that they were going to investigate, put on «hold» but was hung up on. Two months later, no product and no credit for the return. Horrible. Shut the place down.

I would give these guys no stars. you can’t get through when I didn’t receive merchandise for three months. So I cancelled the credit card payment and bought somewhere else. Then they sent me an email apologizing and saying they were sending the merch at no charge. so when I signed for it they charged me and now my credit card company won’t refund because I signed for it. even though I have in writing they were sending it No Charge.
you can’t get them on the phone. you can’t leave a message. they don’t answer emails for a month or so. horrible CS. Don’t do biz with these scoundrels!!!

How is this place still in business? They take your money and run. No email response, they won’t pick up the phone and when you do get through you get a whole bunch of bull crap answers like «the item got lost» or «the email was lost». I’m out 350 bux because Someone is to lazy to do their job or they are running some kind of money scam out of this place.

This is a bad place run by bad people. The merchandise delivered was not as described on the sight. In addition it was of very low quality. Packaging was poorly done. It gets worse. They do not answer their phone. They do not respond to emails. I even sent them a certified and registered letter to which they did not respond. They have not refunded me nearly $ 200 for merchandise I returned to them 2 months ago.

Returned the shirt and waited for the refund. When I required by e-​mail, I was told it would take 30 days. Contacted my credit card company after 35 days and the credit card company issued a refund. One star rating is too generous!

Returned a robe and it has been 4 weeks with no refund or contact from anyone, I have to file a dispute with my credit card provider. What ever you do avoid this store like the flu.

F BEWARE of this place. Like the other 2 post say the service is terrible. I just spoke to a rude lady that hung up on me.
Here is the link to the BBB

In all fairness I have been dealing with these the Stout Men’s Shop for years in person because I live just outside of Boston and work in the city. I’ve bought in person for many years when they were at 59 Temple Place Boston but they moved to Framingham MA because they needed a bigger space. I have no real mail experience with them so I can’t rate them in that category. It is a mom and pop shop that has high school kids working in there part time so naturally these kids are there to be good customer service people. It’s just a paycheck for them. They used to have the old school guys like Joe L and a few others when they were in Boston that made them a class act. Whe they outgrew the Boston location and a move was neccessary those old schoolers never went with them. I’ve traveled to the new location in the basement of a library in Framingham and it is pretty much a warehouse but discombobulated stuff all over the floor. You can’t really browse like you could in the store many years ago. I used to pick stuff for someone really big and I basically had to do the shopping for this person but one thing I noticed is that prices are never the same twice and if you are bigger than an 80 inch waist they recommend you buy more items like that because «the maker is no longer making those sizes». I got that comment and maybe that’s true but it sounds more like a pressure tactic. Maybe I’m wrong. The owner Chuck and his wife seem really occupied when I went in there several times. If you visit you will feel neglected. It’s definitely not an easy place to shop or easy people to buy from but when you’re a guy (like my friend) over 600lbs and waist more than 80″ this is his (your) only option. Because I travel to eastern countries I was able to take his favorite clothes over there to be copied for a fraction of what you pay at this place. I feel really bad for all of you that have no other choices and a custom tailor is way too expensive. If I could design clothes I’d have them made in those countries I visited because I made contacts over there. I have my friend’s clothes made (89 inch waist pants) for $ 40USD for 5 pairs and custom sized shirt for roughly $ 6USD each. Maybe I should start a business! LOL but my recommendation is to deal with them directly if you can or get them on the phone to confirm your order. Hope that helps.

Can I put negative stars?! I should have done my research. I would have seen their «F» rating from the Better Business Bureau and over 100 negative reviews.
I ordered clothes for my dad in mid April for a mid May wedding. Only after calling to check on my order did I find it hadn’t shipped as of the first week in May. This late shipping date in addition to USPS stupidity caused my order not to arrive in time. Aware of the short 21-​day return policy and knowing we wouldn’t get to the package until after our honeymoon, we called and were told that a few days late would be fine by a surprisingly understanding woman. The items were returned 24 days after we received it. We were then sent a letter saying we would not be getting a refund because of the lateness.
Calls got us nowhere. Either there was no answer or it went straight to a recorded message with no voicemail option. When we did get through, we were told no one was available to help. They were either at lunch or on vacation!
We continued to call and email. Got an email response saying our refund request was again denied, but had no signature. More calls got through, but once I asked to be transferred to a manager, I was put on hold, then disconnected. More calls were not answered. I’m pretty certain they have caller id. My wife called from her phone, got through, then also put on hold and disconnected. Blocking our numbers got us through, only to be disconnected.
The most unprofessional people I have ever dealt with. The phrase «Buyer Beware» does not begin to adequately cover the warnings needed.
We are also reporting them to the BBB.

RUN! Don’t Walk! Get away from this business before they take your money and give you &%$# in exchange for your hard-​earned currency! 1) The order was late. 2) It was shipped wrong. 3) They didn’t answer their phone. 4) They lied over the phone when i finally was able to get them on the phone. 5) I’m still waiting for my purchase to arrive and they’ve taken my money from my visa account already! A simple clothing purchase turned into a nightmare because they can’t seem to do their job right. These people used to be reliable and sell good merchandise. No longer!!! They are falling apart and you need to stay away before they steal your money like they have stolen other people’s money.

if you want to lose your money and your sanity, this is the place for you.
i tried to order 2 shirts on the 14^th of april so i could have them by easter sunday. they charged my card the same day, and never sent a thing. i must have called 2 3 times a day, never got anyone to talk to. they put you on hold and never come back. i had a chase bank rep call them and they assured him i would get a refund in 36 to 72 hours. yeah, right. this place should be closed down. i finally had to have the bank reverse the charges on these crooks. i got my money back and will NEVER use these bums again. it took till the 29^th of april. fight for you money back.
thank god i found kingsize direct, they sent me my shirts, and two ties in four days for a total of 98 bucks. and they are high quality shirts. so save yourself time and grief, stay away from these bums. they suck.
STAY AWAY FROM THIS COMPANY.