Best Buy

Enployees seemed bothered when youask for help. Every single time I come here they are out of stock of everything. I give up on this store

I have to say I’ve been to many Best Buys in my time but the team environment here surpasses any location I’ve ever been to. High energy and experience from the attire team in every department.

Be aware if you try to use geek squad for mobile install, when items are purchased elsewhere. This review is for Geek Squad mobile installation services. I had an appointment that I made online to get a powered subwoofer installed. When making the appointment, I also told them a month ago what equipment I was bringing with me. This would have been the time to tell me you did not want to do the install, or what problems they had with my equipment.
when i arrived, the tech looked at my gear that I purchased from crutchfield, he told me I would not be happy with the sound because it was 80 watts and i should have something in the 100 watt range. He then attempted to sell me merchandise from their show room… Then told me the wiring kit, also from crutchfield was not a large enough guage wire (it was rated for 300 watts) then tried selling me a new wiring kit for 600 watts… so I asked, whey do I need a 600 watt kit for a 100 watt sub/​amp (that you suggest)? It seemed like they were making excuses for not wanting to do the install so we took our stuff and cancelled the appointment.

This has definitely become one of my favorite Best Buy’s. They recently performed a massive interior update– new flooring, new fixtures and new sections. They put in this HUGE home appliance section which looks really great. Staff are helpful and relatively attentive– they give you space when you need it which is good since one of my major pet peeves is not being given an inch of breathing room when walking from department to department.
No complaints here. Def one of the better Best Buy’s

Best Buy usually gets a bad hype, but my experience was great. Quiet for a Tuesday leading up to Black Friday. I had pick up service help me, got prompt service for help bringing a tv to my car. I also had someone ask me if I needed help and rung me up right at the dept desk where I retrieved an hdmi cable. I know it was semi quiet, but it doesn’t change service and that matters always.
I did notice a manager directing associates to grab more tvs for the floor as he was pointing out that they’ve already sold out of this and that tv and items and to fill the floors. Gj! He was a big guy, didn’t grab names… oh probably cause some were not wearing name tags which I usually look for by nature. I would have been able to give kudos to all 5 employees that helped me if they wore them!
The only funny thing about Best Buys is no matter which one you go to it’s always hot as shiz in there. The ratio of electronics vs ventilation and cooling needs to be accessed at all locations! Imagine sweaty shoppers and associates. Ack no thanks!

I spoke to the audio manger about my encounter with one of the salesman and she approve what he did so now you know how bad it is any way I went to Marlboro best buy so please read my review about my experience their and as I said before stay way from Framingham best buy please read both reviews so you can compere to places just to let you know both places have kind person but in Framingham store lack of knowledge about the product and services see 2^th review thank you for your time.

Usually Unilocal reviews are inaccurate in the other direction, so I’ve got to assume there’s been some change of management here, cause this store is great.
I wasn’t sure where my expectations came from, but I’m pretty amazed at how competent everyone in this store is. Young, sure, but on the ball, and, even taking into account that they’re of course trying to sell you things, most people I interacted with seemed genuinely nice, personable, and decent. Manager has all the positive qualities you’d want in a salesperson with none of the BS. Has restored my faith in bricks and mortar retail…

Why all the bag reviews? My husband and I just bought a TV and car stereo on two separate trips and the service was great! Although we had to wait about 5 – 10 minutes for someone to come by, the man who helped us was honest, and informative — really knew his stuff. He put the tv right in our car for us. Good time.

Terrible customer service. Had to wait forever for barely moving emloyees in the mobile section with barely any customers in store. Thanks to only sensible person there, a Samsung representative, a lazy Best Buy employee who appeared arrogant was forced to help me. He refused to honor price match guarantee, assuring me that manager wouldn’t approve it. He would not even budge to check the policy because he felt too burdened to assist me.

I brought in a CD player I’d received as a Christmas present, that had stopped working just 2 months later. They didn’t have one in stock to replace it with, and the comparable machines from other brands were significantly more expensive. Jon & Chad were incredibly helpful. They found the same machine at another store, and Chad drove to that store the next day to pick it up (on his own time), so I could pick it up at the store closest to me.
Great customer service!

I have been here once. Probably not ever again.
I live in Westwood, hence the fact I have been here once.
Throughout the years, I have been to a few-​too-​many Best Buy stores, this one being the worst. Dedham, Brockton, Braintree, Dorchester, and Milford, and this one. All of the others that I have been to are MUCH better. Especially the fact that not only was this location very crowded, it was SO understaffed. One register open and 9 people in line, almost no one working «on the floor», anywhere throughout the store, and the few people I did see working there were helping other people and were not willing to answer my questions, at least their faces weren’t.
Overall, I will not return. Dedham & others will be keeping my business.

I often use store pickup at Best Buy, as it’s convenient to run in and get your order. Unless it’s the holiday shopping season. Went in twice before Christmas and was shocked how bad store pickup is. Very disorganized — not enough storage for items (I was very po’d to have the Xnox One I was picking up — sitting on the floor). The second time I went in, they had to go on the floor or warehouse to get 2 of my items. Waiting 20 – 30 minutes to pickup items is ridiculous.

Just left store with zero satisfaction after 2 hours! The store cancelled the wrong service plan and told us to go to the web site to rectify. The 800# told us the store had to fix it! Total run around! Never buy anything again from this store! Still have to wait five days to fix the cancelled plan and then we can send the phone in to be fixed! Alex the Geek Squad tech was trying to be helpful but the management could have cared less. Lesson learned: always try to buy local and not a big box store again! At least this one!

Be aware that they have a 15-​day return policy. I called the Framingham store to check on the return policy when I saw that on the Best Buy website. Nobody answered my call to say so much as hello before I was put on hold for a ridiculously long time. The guy who answered said I only had 15 days to return (it’s been about 25 days, and I assumed I had the normal 30). After expressing my disappointment and asking for clarification he asked me if that was it, because he had customers. Not as many customers as you used to mister. By the way, I was not rude and I did not raise my voice. At Best Buy, the customer clearly does not come first.

Bought a fridge ice maker was inop and they said they would send a new one. A week ago the delivery came but the unit was damaged, I am still waiting to hear back from the store it’s been over a week. Do not buy appliances here.

This has to be then all-​time most poorly managed store on the planet. No customer service at all. No manager on site. Don’t even answer the phones. They are doomed to be out of business. Lost a $ 699 sale with me because there was literally no one to retrieve the item so I could pay for it. Wow. What a joke of a store

Ok so the add for a $ 100 Sony camera caught our attention and then YES… we bought the more expensive one.
But hey the point and shot Sony camera really does take great photos with 20mp and super zoom.
Low light panoramic shots. It is easy to use and I am loving it and I just got it. Got the geek protection and we’ll see if I still like it in a year.
The sales clerk was nice, answered our questions and was helpful but not pushy.
Got the camera, extra battery, bag and storage quick and easy.
Sold!
I am glad I got it as I am usually disappointed with pics from my phone.

Sadly this is one of the better locations when it comes to staff, but the overall lack of any sort of logical or customer-​focused operations more than negates a few cool people on the floor.
Best Buy is regularly understaffed, frequently hang up on you when you call inquiring about a product, and even after tens of thousands of dollars of purchases and clear knowledge of electronics and computers, I’m still treated like a punk trying to trick the system– and I’m a well-​dressed 30-​something professional… which shouldn’t matter, but as we all know, often affects the treatment received.
I’ve started buying more from Amazon when I can’t find it locally at smaller retailers.

Electronic store that you go to to buy TVs, computers, cameras, and media. If you have experienced with electronics then you’re fine. But if you’re there buying something you’re unfamiliar with, then you are in trouble. I was here with my son looking at tablets and there was an older lady looking at cameras. She was really confused but there was no one there to assist her. I heard her mumbled, «can’t even buy a camera…» I had to shake my head as three employees standing there talking to each other.
I understand it can get busy during the holiday season or back to school searson. But it’s mid February. There’s really no excuse for a customer not to be greeted upon entering a department.

One of the better BB stores in the area. Always found it to be well organized. Purchasing computers here isn’t quit the pain in the you know what as at other BB.
I enjoy shopping here for my electronics over the discount stores because of the better selection and more knowledgeable sales people.