Bernardi Toyota

Just went for an inspection… I let the service adviser know I have a tint waiver from the state of Massachusetts which allows me to exceed the 35% tint limitations. He said ok good. The letter is kept with the registration as required by law. I see the guy scrape my car on the steep incline on the way out. Now for some reason the tech decides to bring the car back that same way knowing full well that he scraped the front lip on exit. Upon return I see a rejection sticker on my car much to my surprise as it is a 2013 Lexus GS 350 with no mechanical issues. I inquired about this and it turns out that they rejected my car for the tints which I have a waiver for, as stated earlier which I told the service adviser, then for vehicle height. My car is no lower than factory height for most high performance cars. It is also important to note that the law allows for a 2″ raise or drop over factory spec. My car is well within that limitation. My car has been the same height for 3yrs. Now I have a rejection sticker on my car and front lip damage due to negligence. Last time I will ever bring my car there. I thought to myself just a simple state inspection my Lexus should be fine. Nope completely wrong. The incompetence there is astounding. Idiots enforcing laws they themselves do not understand.
General Laws, Chaper 90, Section 7P, Height of motor vehicles; alteration restricted
Section 7P. No person shall alter, modify or change the height of a motor vehicle with an original manufacturer’s gross vehicle weight rating of up to and including ten thousand pounds, by elevating or lowering the chassis or body by more than two inches above or below the original manufacturer’s specified height by use of so-​called ”shackle lift kits” for leaf springs or by use of lift kits for coil springs, tires, or any other means or device.
The registrar shall establish rules and regulations for such changes in the height of motor vehicles beyond said two inches. No motor vehicle that has been so altered, modified or changed beyond the provisions of this section or the rules and regulations established by the registrar shall be operated on any way.

Absolute WORST customer service I’ve ever experienced at a car dealership, they are disorganized and have no respect for your time. I will not be going back, recommend taking your car elsewhere!
Made an appointment to have a part replaced because of a Toyota recall — dropped it off, and was then told the new part they had was defective. Made an appointment for a few weeks later, brought the car back, and this time they didn’t have the part at all and had no idea when they would be getting it. Complete waste of my time.

I’m a student at FSU and commute there on Rte 9 daily, so when my wife’s car was due for inspection I’d figure we’d switch cars for a day and after class I’ll run over and get a new sticker.
1^st off auto dealership are a mess while under construction and this is no different. Toyota of Westborough actually handle their construction well so it is possible but not likely.
Drove the car in to their new auditorium where the acoustics are dynamite!!! All of a sudden my wife’s 2 year old exhaust system sounds like swiss cheese. Salesman, uh I mean service coordinator, even say «oh I’ll have them look at that before doing anything else. I was going to mention the breaks should be looked at but not after that opening comment.
40 minutes later: «year you’re going to need a new exhaust system. That’s what happens when you buy after market products.» But hey we’ll only charge you $ 25 for the inspection ($ 10.00 discount).
Price? $ 3,665.00
Me «I’ll have to talk to my wife» salesman pushes the urgency of getting this fixed, I think he even mentions the car seats playing on my kids safety.
I went to Sullivan Tires in Marlborough $ 35.00 see you next year… unless you want to talk about those breaks.
That’s service.

I went the last year they made MR-2’s. I went in there to check out a pre owned one. I was looking at a black one that looked great, except I noticed rusty calipers peeking thru the rims. No sales person came out to help me. maybe bc it was an hour before closing time and they just wanted to go home?.. I dunno… So I go inside and inquire about the car. A sales man comes out with me, we go to the car, He said «Oh that will sand right off», meaning the rust on all the calipers. I said you would think Bernardi would have done that bf they put it out for sale. I then asked him for the VIN number of the car. He says its there and points to the sticker on the window. I said this is only half the numbers. So he says he’ll be right back, goes in and seconds later, ALL the salesmen in the place are coming out with him! Wtf? Are they trying to intimidate me? None of them were friendly. No one gave me the rest of the VIN, all I heard was excuses. So I just walked off after I said something to the effect that this car was prolly in a flood from down south and I’ll take this as a sign to leave.” Thanks for all the help” I say sarcastically, and I leave. I wouldn’t get a car here if it was FREE. Buyer Beware!

Bunch of sleezebags!
First they tried to confuse me by giving me a number that combined new car price with my trade in. When I finally told them they either gave me separate prices or I would walk out, they offered me $ 26K for my FJ Cruiser — significantly below market. I just traded in my FJ Cruiser at a different dealer for $ 31K!!!
Deal with this dealership at your own risk.

I bought a car from private seller and Bernardi had done service and check for car couple days before. Report was clean and it show that car was good condition. When I took car for inspection it didn’t pass. There was clear safety issues in steering and leak in both shock absorbers. Both issues clearly visible!
I visit Bernardi and ask if they anything to say about the report or guality of the work they do. Man in service desk didn’t understand what was the issue! Kept on saying that is deal between seller and buyer.
I try to told him my concern about guality of their work but he didn’t give a shit!

So, I went to replace the 12V battery on a 2003 Prius. I understand the 12V battery on hybrids is specialized, so I call the dealer for a quote. I gave the rep the VIN number for the car and told him it was for a Prius, and I was quoted $ 100 plus tax. After waiting for a while the service writer comes out and tells me I need a battery, and the cost will be $ 400! I told the service writer that I was quoted $ 100, and he says that they’ve had problems with the employee who gave me the quote, and the best he can do is $ 300. He says they’ll be losing money – they won’t be able to pay the technician with that. But then he later says that the part costs him$ 190, so I don’t know where the extra $ 110 goes. The part of Bernardi’s own website is $ 94, and the manager says that I can order it but that he can’t honor that price. I ask him to verify the price – and guess what! – the manager came back and said that the price for batteries online isn’t accurate either.
By now 3 hours have passed, and I need to get the car running. Phone calls to nearby Toyota dealers quote about $ 75 less, but I don’t have time.
They’re either dishonest, or incompetent. I suspect it’s the latter, but I’m not sure.

My wife and I found a CPO Prius via Toyota’s CPO website. We drove 30min out to the dealership after confirming the vehicle was in stock. We went on a test drive driving and started to work the numbers. About an hour into the our visit to the dealership it was revealed that the price on Toyota’s website was actually an «estimate» and that the actual price of the car was $ 1,000 more.
Looks like I’ll be switching back to Toyota of Watertown.

Bought a car from them was promised wheels to be repainted and bumper painted from damage at their dealership. Never followed through. They will say anything to make you buy a car here. Also service dept I overhear constant selling of unneeded services like alignments, power steering flushes, and prices are always higher then anywhere else. Service dept has no idea how to manage time either. They will promise you an impossible promise time to get your car back. and take it out on technicians in front of customers when they promise the car too early and the techs can’t handle the work that quickly. BAD MANAGEMENT MAKES IT A BAD BUSINESS.

I’m a two time car buyer at Bernadi who will NEVER grace their doorstep. They are the new Boch with people walking out and salesmen chasing them down. That was my first experience when I walked in.
Andrew was my reason never to return. Looked at a Highlander and it just didn’t work for us. Thanks! and we’re heading back to our car. «can you come in to talk to my manager» What? No thanks appreciate your effort but we’re done. Then the high pressure «I’m going to get in trouble» Then the begging «Please come in» Give me a break.
I went to another dealer that day. No pressure, No I need to copy your license. Is this an add or a replacement. BS.

Whoa, I really wished I read these reviews before I had bought my car two years ago. However, this review isn’t going to be about that experience…
Recently I received a letter from Bernadi Toyota, letting me know that my car is available for an upgrade, no money down and possibly lower monthly payments. Of course reading that, I was intrigued to find out more of what this offer is. I made an appointment to come in because they need to inspect my vehicle first to see its value. I met with a salesperson (who I won’t name) and basically he asked me what car I wanted to upgrade and what I’m looking for. I explained to him before we even start looking for a car, can you just give us the value of our car then we can start looking. I explained to him that I don’t want to waste anyone’s time here if the numbers aren’t good. However, he insisted that we look at my «potential» car first.
Well, needless to say, one and half hour later, I walked out frustrated, annoyed and no new car. I won’t get into it but I was frustrated because the numbers weren’t what we expected (I did my research and they weren’t honest about their price) and that’s why I had told the salesperson from the beginning to give us the current value first before we do anything. I’m annoyed because he grabbed his manager to talk to me and all the manger kept saying was «how about leasing?» NO. NO. NO. I already told you what I want and what to expect. Two years ago, when purchasing my first car here. I was fooled by you guys, this time around, NO.

I will give 0 if I could. I don’t know if they really care about this review but this may be helpful for someone doing business with them. I got a quote via email on a Toyota Corolla from Caitlin. I even asked her to confirm the price again in email. Everything looked fine at that point so I put down $ 500 deposit. She told me that since I am paying cash, we need to cut a cashier’s check before walking in the dealership. No problem, I followed her direction and got the check the next morning by paying $ 10 to the bank. Then my wife and I went to the dealership. A young dealer greeted us and arranged a test drive. We came back to the dealership and he brought over some paperwork. I took a look at the numbers and immediately I noticed that the nubmers don’t match what we’ve agreed upon. I did the calculation few times and couldn’t figure out what happend. He said he ddoesn’t understand either and will ask his manager to explain to us. His manager then gave us a shocking news, the quote was wrong. The only ways we can buy the car at the agreed price is to buy it via financing or if we can pay $ 500 more. I told him this is not acceptable. First, we had an agreed price. Second, we don’t want any hurt to credit score cause we plan to purchase a house in the near future. He said there is no deal then. We were so angry and disappointed. I went to Caitlin’s cube and asked her why. She asked me to calm down to see if there is anything she can do. After few minutes, the same manager came back to us saying that they can sell the car at that price. But we need to fill out a survey and give wonderful rating. Well, I thought as long as we got the deal done, this is not a big deal. The manager and I shaked hands and I thought this would work out now. We were told that we are in queque for the financial manager to go over all paperwork. That was about lunch time then. We waited for 20 minutes and were very hungry. So I went over ask the young guy how long we still need to wait or if we could go out for lunch first and come back for all paperwork. He said he would ask. After few more minutes, a manager dressed in suite came to us and told us that they still couldn’t sell the car to us at that price. This time my wife and I were totally shocked and don’t know what to say.
So if you want to be lied and manipulated by someone and want to waste your time and ruin your trust in human being, then you are guaranteed at this dealership.

I bought a pre-​owned vehicle a year ago from these people. I went before it expired because I had a leak on the power steering fluid. after hours of waiting (per usual) to JUST take a look at that issue, the man comes back with a list of over 2,000 dollars of things my car needed. I asked him I thought my car came with a warranty for a year with any maintenance issues? he gives me the run around and basically makes up a reason why this wouldn’t be covered. DO NOT BUY A CAR FROM THESE PEOPLE. they do NOT go out of their way to help you what so ever. BERNARDI FOR LIFE WILL RUIN YOUR LIFE!!! I wish I can give NO STARS

They are champion of misquotion. Went there for a regular oil change service in which the associate told that brake needs cleaning. He mention it costs only $ 26 and at payment time its ends up on $ 350+. What a cheaters they are.

On ⁶⁄₁₃ I brought my car to Bernardi Toyota to get a wheel balance and alignment. After getting my car back I noticed black scuff marks around the center of the rims. I went back on ⁶⁄₂₇ for them to look at the damage. Here’s how the conversation went:
1. «There’s no way our 6» diameter black rubber wheel mount could have caused those scuff marks which range in diameter from 5.5″ to 6.5″ inches.”…Really, there’s no way?
2. «Maybe the person who put on your new tires made those scuff marks.»…The tires are not new. No one has touched my wheels since they were previously balanced/​aligned/​rotated last spring.
3. «Those marks are oxidized. Oxidation doesn’t happen that quickly so the marks are old.»…Oxidation turns aluminum rims white or maybe a shade of grey but not black, like say, your black rubber wheel mount.
The service guy started out friendly and was increasingly belligerent bordering on rude by the end of the conversation. Why? Because I wasn’t passively letting them brush it off. Maybe they don’t know how to handle situations with someone who actually knows a little about cars. To be fair, I was meeting his tone in equal amounts. To make matters slightly worse he consulted the service manager during this exchange so the resulting outcome had the blessing of a Bernardi supervisor/​manager.
I’m not an unreasonable person. I was not looking for them to replace a $ 3000 set of rims for a few scuffs. All they had to do was show that they valued my business. If they had said «We don’t think we caused that damage, but we don’t want to lose you as a customer. Your next wheel balance is on us when you come in for your next service.» That would have demonstrated to me some respect for the time and money (and property) of their customers. Now, instead, there won’t be a next service there for any of the three cars I currently own, now or in the future.
They were more concerned about deflecting blame than providing reasonable customer service, a poor strategy and short sighted approach to handling complaints when they arise. To anyone reading this review, I’d suggest taking a few quick pictures with your phone of your wheels in the presence of your service person before leaving your car for a balance/​alignment/​tires, anywhere, not just at Bernardi.

Great service here. Scott, the somewhat-​new service manager, has really cleaned things up since most of these old Unilocal reviews. He is a very nice guy who keeps service fast and affordable, and will always offer great automotive advice. This is a great place for service, and is definitely worth a second look if you haven’t been here in a while.

So, a while back I posted a very negative review of bernardi toyota. This is because of the rude people I had to deal with last time (I wont mention names, nor do I think they work there anymore). Long story short, I needed an inspection sticker quick and decided to stop here. The service department was super friendly and made my visit worth it. I believe the gentleman who helped me was Brandin. He was very knowledgeable and got me in and out quickly. The newly updated atmosphere was so pleasant. Clean, modern, and offers refreshments at no cost while you wait. I think this was such a smart move, considering the money people do end up spending at dealerships. Anyways, this is an updated review, and I am happy to say I left with a smile confident they can take care of me and my vehicle.

My worst experience EVER in servicing a vehicle.
My partner recently brought her car in for a major service. First things first they charge $ 570 for essentially an oil change, alignment and balance. Anywhere else this would be $ 250 tops. They didn’t even perform a tune-​up.
After the service they came back with $ 2,289 in repairs that were needed. The list is as follows:
Lower driver side control arm ~ $ 300 (part) + $ 300 (labor) =$ 600
Intermediate shaft ~ $ 300 (part) + $ 300 (labor) = $ 600
Transmission Gasket w/​drain & fill ~ $ 450
Front pads & rotors ~ $ 387
bushings on rear suspension stabilizer link~ $ 211
lic. plate bulb~ $ 20
Anyone that knows parts and average pricing knows these rates are outrageous. They are charging $ 132/​hr on the «book» hours. Meaning if their system tells them they allow 3 hrs to do a job they charge for 3 hrs at $ 132/​hr EVEN when it takes their trained mechanics 40 minutes to do the job. They have marked most of their parts up 5X the cost to them.
This group clearly takes advantage of people who know little about cars. It was very unfortunate my partner ok’d the service before reaching out to me about what was going on.
Bernardi has lost a family of clients and are responsible for one upset boyfriend. My advice to anyone who knows little about vehicles is to educate yourself before you ever agree to have services done.

I stopped by this afternoon with the intention of buying a new car. I was there with my wife and daughter. We spent more than an hour in the showroom, and walking around the lot, and not one employee offered assistance or even acknowledged that we were there. I’ve bought two cars from this dealer in the past, but will never do business with them again… totally clueless.

The sales experience when I bought my 2014 4Runner was fine and they were very competitive on price. Overall I’d say this went as well as can be expected.
However I recently brought it in for service (flat tire) and the service department is absolutely clueless. It took multiple calls to find out if they had received the tire in stock, half the time nobody picked up the phone and when they did they couldn’t seem to figure out their inventory system. When my wife went to actually get the tire changed out they double charged her when I’d already paid. Service was an enormous pain in the ass and I’ll do my best to make sure they don’t get a dime beyond my free scheduled maintenance.
Very disappointing since they are close to me and I’d hoped that the combination of convenience and buying a new vehicle from them would result in an least satisfactory experience. An email to the GM expressing my dissatisfaction went unanswered.